Our Reviews

Happy with service

Great

No problem with service.

Good deta

Samuel Squires was wonderful in creating an easy buying experience, thank you!

Our salesman Matthew Grandberry was very thorough and dealt with all my issues. We came home with a great new car

I was greeted as soon as I pulled in. I was asked my name and they immediately went and got my technician

Professional. They did not try to sell me things that were unnecessary.

Just overall excellent service and communication from Adam!!

David was phenomenal. He made my life easy ordering remotely

It was overall a great experience.....I was in and out in no time!

Thorough, efficient and always respectful.

It was fast and a wonderful experience thank you

Overpriced rude men getting get over on women who actually knows about cars terrible service

Good

Quick and easy process

Very nice

Professional

Service was great!

had my appointment in hand on time no problems

The service department was thorough and responsive to all of my concerns.

My experience was excellent as always.

Service was on-time and I was informed regarding future items

Clean environment and Overall great customer service experience!

Great Service

Could not been any better! Made a buying experience a work of art!

Love the staff, so professional and friendly. Love Love Love the Bauer family

Everyone is so friendly and cares about their customers.

David was very straight forward & helpful in helping me get a car! I appreciate him

I worked with Henry and he was very professional! He made sure I had the car that I wanted and took his time to explain everything to be since this was my first time buying a car! The rest of the staff was also friendly and welcoming

Timely manner Diagnostic explained Great customer service

I was told that the sensors in all four of my tires were bad and it would cause me over seven hundred dollars. I declined to get it fixed. Then I asked if I was still under warranty. He looked it up and I was still under warranty. So I told them i wanted to get all four tires fixed. When I picked my car up they had only fixed one tire. So why did they try to get me to pay for four. On star showed us only one tire was bad. I feel like they tried to take advantage of me. I just brought a new car from another Buick / GMC dealer because I lost trust in Arnie Bauuer.

great people to do business with

What can I say? Everything went perfect no complains

Great service dept

Mark in service dept is the best

The service manager was really nice and helpful but I had a light on and is still on and I asked about my remote start and it's still not working.

Having problems with my fuel injection

Service Advisor explains the service that will be done to my vehicle well

Friendly and quick

Very helpful staff.

I was there longer than normal,but they did a good job. Normally I get Bill Neibert,but for some reason I got someone else,but he was fine,I requested Bill so I don’t know what happened,but next time I will verify my request for sure

Exceptional service. Customers are treated so well here.

I was told by another store that my tire could not be repaired. But the dealer took a look at it and saved me hundreds of dollars with repairing my tire instead of having me purchase a new one. Thank you for saving me money, especially during the holiday.

Excellent service and very fast!

Arrived on time. Oil change was done in record time. I was surprised on how quickly my vehicle was ready.

Fantastic customer service

Drove away and the problem was not solved had to make another appointment

great Service

It was great. I enjoy my visit because the service people are my friends

Great service!!!

Very fast and friendly

Excellent customer service. I was kept up-to-date on the service that was taking place. I asked the service advisor to check the engine air cleaner. He had that pulled and showed me that allowing me to make a more informed. Decision on replacement.

Mr.squires and bret was great. Process was quick and efficient.

I always schedule on the days that Adam is available. I feel that Adam is always honest in his response and recommendations as to what work needs to be done on my car. He is totally trustworthy and is what brings me back to Arnie Bauer for work to be done on my car versus taking it to a car repair shop.

My son took my GMC Terrain in for service. Said he was treated fine. No issues. Service advisor was knowledgeable and helpful. I at home had emailed with Enrique, the service advisor, and he was very helpful. My last visit to service was not so good and I had gone to another dealer for my previous service. I believe my advisor's name was Willig or something like that. His customer service skills were lacking. Hopefully they have improved. Make sure you keep Enrique in your employ. I should mention I still have the picture this Willig guy sent me in an email of the front desk area where the advisors sit. It is actually very funny, although, I guess he thought it was professional.

I am always happy with the service at Arnie Bauer and great service staff

Very happy with service as always.

N/A

Good service Bill N my service advisor was great

Experience was excellent. Oil change didn't take long. Car was washed which was very helpful. Henry was amazing. He is so personable and makes you feel like royalty.

Great customer service

Was kept well informed. The inspection turned out so issues that needed to be corrected. They were corrected quickly

Nice and friendly staff!!

Norm Mitchell made it fast n simple on buying the truck, knowing I lived far

Was provided Service Beyond Repair!!

Repaired a recall in a timely fashion

Service manager very polite and was upfront about the wait time, but waiting 1.5 hours for oil change is a bit much.

The staff was polite and told me what was wrong with my tires. And also told me that my tires wasn't any good to be a spare

From the sales process to financing the entire team was great to deal with.

There was an issue with the computer that apparently needed an update. I shouldn’t have to pay for updates. If there is a problem with the program, it should be included. I was at the dealership a long time. It wasn’t good.

Great experience as always , fast courtesy, & always expected for the upcoming service that will be needed. According to miles.

Tommy was extremely helpful allowing me to test drive several vehicles and showed me how to utilize everything in each vehicle.

Always prompt quality service

Quick job and great service

The Service Advisor was very professional and courteous. I am very pleased with the service.

Henry was professional from the time he came to introduce himself at my Encore to the processing of discount to my bill that I knew nothing of until he informed me, from beginning to the end the 1st time a nice customer service experience

My 2012 Buick Enclave has been in and out of your service department 3 times in 2 months. First time it was there 6 weeks. It is having issues starting they can't figure out. Claimed it was a body control module ($1,000) and still not fixed. So was it needed or not who knows ? There is a parasitic draw some were and they cant find it. Currently sitting in your shop.

You guys will be named in my law suit because you are not telling the truth about changing my oil, in July I was in Arizona and you say that you changed my oil on 7_11/2025 when I left Chicago on 6/20/2025 to go Arizona to be with my wife dieing of cancer on 6/30/2025 and I stayed there until 12/25/2025 I wonder why are you lied about the oil change. You never did anything with odometer so no you are all bad people to me.

Very welcoming. Sam was very helpful and accommodating to my concerns and needs.

Mostly good. I was told that the repairs were $321 plus taxes. However, I was shocked about the $18 fee included in my bill. As a retiree, that is very important information when income is specific in one’s budget!

The problem was diagnosed, and the part was ordered that I needed to fix my car. It is the rear light assembly on the left side. Unfortunately, that part will not be available to me for 3 weeks or thereabouts. Without left rear lights, I feel that it is an unsafe situation for me, so I cannot in good faith drive my car at this time. I personally think that this is an outrageous situation for me. A company as big as yours cannot get a light assembly kit for an extended period of time. There's so much wrong with this.

Taylor was great the communication was efficient and helpful

It was flawless from the start to driving my new truck home! Everyone was truly amazing!

Alexandra was courteous, polite and answered any questions I had. She was very nice to work with, and I would ask for her again. Overall a very good experience.

every part of my purchase went wel,the salesman Matt went out of his way to answer all my questions and get me the car I wanted,made the experience easy. The finance lady was very good at her job by explaining the entire process to me so I could understand what I was doing. I was pleased with the entire experience,thank all of you

The employees was polite and explained everything to me about my tires

Great service as always. Needed service with no appt and was back on the road in 2 hours. Thanks so much.

Bill always does a great job!!

Great service Dept., excellent communication and timeliness.

It was great as usual

Good visit and Mike was great and informative.

Matt G was amazing. Great customer service skills. Made the deal happen on the car I had my eyes on from the beginning.

Our salesman, David Brdar, was very informative explaining our purchasing options and knowledge regarding the features of our new car.

Fast service and also ordered parts needed quickly

The sales woman who helped me was extremely friendly, and attentive. We worked out a deal within an hour or two. Probably one of my best experiences leasing a new car

Everything was just like usual, perfect! I was greeted by a nice young man who promptly went and informed my service advisor I was there. Mark Diel promptly came out and reviewed the work needed to be done on my truck. A couple hours later all my service work and my auto butler were complete and he called me to let me know my truck was finished. Very nicely done and I even got to visit with my salesman Norm, while I was there.

Quick and Easy. Hassle Free using my service plan.

Service performed Professionally and in a timely manner.

I had a very unsatisfactory experience and will not be returning. I was informed that my vehicle's engine was under warranty, so I had it towed 25 miles to your facility, only to receive contradictory information upon arrival. The representative stated that tests indicated a lack of compression in three cylinders but declined to identify the root cause of my car's failure to start. I suspect a thorough inspection of my vehicle was not conducted. A AAA technician subsequently managed to start my car, which raises questions about why your team was unable to do so. Instead, there appeared to be an attempt to persuade me to purchase a new vehicle. I consider this level of service to be highly unprofessional.

Great service

Alex, Alyssa, Brett, Kathy, and the entire Bauer Team were so easy to work with and very knowledgeable on the right fit for me. Open and honest was what I needed and received it every step of the way!

Professional service. Wait not excessively long. Have always felt that Arnie Bauer addressed any issues with my Buicks purchased/leased there, which is why I keep coming back.

Timely and friendly

Excellent job on the auto butler

Matthew was extremely knowledge and helpful throughout the entire process. His assistance allowed me to purchase the vehicle I wanted quickly

It was good

Matthew Grandberry gave excellent service!

It was a very pleasant experience. I was greeted as I pulled in the technician checked me in and made sure that I knew where the waiting area was.

Both Matt and Kathy were excellent to work with. Made the overall experience enjoyable and exciting! Professionals at what they do!

N/a

Thank you Bill Neibert for exceeding my expectations. You are consistent in the customer service that you deliver, which is excellent. Thank you again for getting me through a difficult situation.

Great customer service

Took care of everything and had a quick appt time available.

My experience was great . I walked in and was greeted immediately and serviced.

Ok

No

Thanks for doing a great job

I was bought in for a service and waited 2 hours for nothing. The maker of my vehicle had already put out a recall in regards that it’s an ongoing problem at the moment WITHOUT a solution.

On time for appointment and didn’t keep waiting long

Internet

Very good

Friendly and Professional

No issues. Quick in and out.

Great Service

I like the fact that William was courteous and very detail about the vehicle I purchased and so was the manager Tyre I will be suggesting that my large network make purchase's

Very much happy for the Buick

Professional, friendly and efficient. They got me in and out

Everyone was nice and friendly. I was able to get and earlier appointment than initially scheduled

Very thorough and efficient.

Service is very good

Did not wash my car after I spent over $300 for service

I had a great experience, I was in and out within an hour. Taylor was very helpful and personable!

It was a up and down process BUT my sales man David and the lady worked everything out for me and I was very satisfied.

Fast service & customer facing Rep was very helpful & friendly. Also, very appreciative for the dealer/manufacturer coupons. Cost savings and good service is worth the 20 minute drive eventhough I have another GMC dealer one mile from my home.

Bill Neibert was great . Not satisfied though with my oil consumption issue on my Envision.

Very relaxed and treated like family

as always they provide quality service in a timely fashion

Finally my phone synced to my car without plugging into the port.

I had a wonderful experience working with Paul Kay while purchasing my vehicle. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right car — not just making a sale. Paul took the time to answer all of my questions, explained the features and pricing clearly, and made the entire process smooth and stress-free. I especially appreciated his patience and transparency, which made me feel confident in my decision. Car buying can sometimes feel overwhelming, but Paul made it easy and enjoyable. I never felt pressured, and he went above and beyond to ensure everything was handled properly from start to finish. I highly recommend working with Paul if you’re looking for an honest, attentive, and professional salesperson. I would absolutely purchase another vehicle from Paul and Arnie Bauer in the future!

I've purchased/leased our last 6 - 8 cars from Arnie Bauer. Great group of professionals who work with you to get the best deals to meet your requirements. After the sale, they make sure you understand how to access all features/upgrades offered by the car manufacturer!!!

It was fabulous. Matt was the best sales person. He was informative, polite, very personable. I will recomend family and friends to go to Arnie Bauer for there cars.

Repaired as requested on time Bill is a pleasure to work with

Wait was about right problem fixed

Prompt and courteous service completed for recall work.

Mark answered all my questions, I was in and out of there in less than 2 hours 👍

Repairs were done in a timely manner. The staff in the service department were great to work with.

oil change and tire rotation. I waited for the car and it was done in 20 minutes.

The service department was excellent time to call to make an appointment They're seeing the service advisors Adam and getting everything done on the time Thank you thank you

I'm writing about my recent visit for an oil change. The service took 1.5 hours. That is excessive for a routine oil change. I have had this service done many times, and it normally takes far less time. I also asked why my price was higher than my previous visit. The employee told me the price was higher because my last oil change was in November. Another employee repeated that prices had increased. I asked for a copy of my previous receipt. The receipt showed the lower price was due to a discount, not a price increase. The staff gave incorrect information without checking the record first. After we confirmed the reason for the price difference, no one offered to apply the same discount or make any effort to resolve the issue. This experience felt dismissive and poorly handled. Customers expect accurate information and reasonable service times for basic maintenance. I hope this feedback helps improve how concerns like this are handled in the future.

Great service

I feel really good when I go there because they always treat you good

Great customer service

Service department Mark is a very great worker! Needs a promotion

Very professional and quickly processed my vehicle in

The service was done in a timely manner, and the staff was very pleasant.

This is our fourth car. Love them!

We had a wonderful salesman named Matthew Granberry. He went out of his way to make our experience at Arnie Bauer exceptional! He found my daughter a car she could afford and love ❤️. We will definitely be back!

Fast, excellent service

I’ve been having my cars serviced here for some time now with great customer service support, due to the superb service encouraged me to renew my lease vehicle with Arnie Bauer. Mr. Rowland Laird (Sales & Leasing Consultant) did an outstanding job explaining all the pros & cons of leasing over buying. He was very knowledgeable with all the details of the operations of my new vehicle, I would recommend all friends and associates that are interested in purchasing a vehicle to visit Arnie Bauer and request Mr. Rowland Laird as their Sales & Leasing Consultant.

Arnie Bauer’s Service Dept. needed my car for twodays for a warranty repair, and provided a loaner. Appreciate the loaner and the repair work.

great commmunication as always. thank you Arnie Bauer

Great service department

This was our third time purchasing a GMC. This was the best buying experience we have ever had at GMC or any other dealership for that matter. Matthew Granberry made the process seamless. We would highly recommend him to anyone looking to buy a GMC.

Nice

Not a long wait. My points made where I didn’t have to pay a lot for my oil change. Taylor was very pleasant!

The service rep. Adam was prompt and efficient. I was grateful that several was provided at a reasonable price quickly. I work during the week and try to maximize my weekends.

We were driving our Buick Lacrosse late on Thursday afternoon when the "Service Transmission" light came on. In a panic, we called the Arnie Bauer Service Department. Service advisor Adam E. answered the call. Adam calmed us down after he asked some pertinent questions as to whether the transmission seem to be failing. He asked if we could bring in our Buick yet this afternoon. We said we could get there by 5:15 p.m. Adam was waiting for us when we arrived, wrote up the service order, and told us he would contact us on Friday. On Friday, he called to tell us that the transmission itself was operating properly, but there were a couple of less expensive services related to the transmission that he recommended that we have done. We agreed and he was able to complete the service by Friday afternoon. Another great job by Adam!

Made it easy. Essence, Henry and finance were all great.

Great

Great experience throughout the entire car buying process.

Salesman Troy greeted us as we walked into the showroom and was with us throughout the entire process. He was young and energetic, answered all our questions and if he didn’t know he knew who to go to to get the correct information. He showed us a variety of choices, then we took a test drive and I was sold! Troy took the time to make sure we got all the discounts we were entitled to including the military discount. We picked up our new Buick Envision the next day (our choice), Troy had our vehicle cleaned up, plates and sticker installed, got our OnStar enrollment going, took our picture and we were all set. I shared with Troy that Arnie Bauer was not the first dealership we visited and we were not greeted as we entered, so it was very welcoming to be greeted the way Troy greeted us at Bauer. I owned a Buick many years ago, a Roadmaster. So I am very happy to be back in the Buick family.

Where do I begin? DAVID was amazing and so was Katharine!! I had the BEST experience ever!!!!! I was in and out!!! They both took their time to explain everything to me! I was literally shakinggg because I couldn’t believe that after 8 years, I had a new car! I was enjoying being car note free BUT who can pass up a 2026 Buick Encore GX Sport?? Red with black rims!! And auto start?? Not me!! lol!! I normally don’t go to dealerships for maintenance but they made me feel soo warm!! David taught me how to auto start my truck but I was soo excited, I forgot what he said lol.. I came back to the dealership and asked the first salesman I seen and he helped me! He even mentioned the “app”.. That says a lot about them!! Another salesman took the time to show me things about my car! Excellent customer service! I could’ve went back to David with no problem, but my son was in the car (he’s 6) I just asked the first salesman I seen! Thank you soo much!! 10 out of 10!!!!!!!

Norm, Kathy, and the rest of the financial team were so helpful and patient! They found a vehicle I could be happy with and a solution to get me freedom at the end of the lease! I couldn’t be happier

Extremely accommodating and exceptional service from Norm

Happy with service

No problem with service.

Our salesman, David Brdar, was beyond knowledgeable, helpful, professional, and kind. He truly made the experience a 5 star day!

You all only want to apply the Diagnosis fee to the most expensive repair. Not fair to the customer!!

Service was prompt in accurate

Grant was great to deal with. He was professional as well as amiable.

Some other folks we brought the same Vehicle gave us a totally incorrect and much more expensive fix service needed diagnosis! That diagnosis seemed extermely suspicous and bogus to us! That is why we fired them and took the same Vehicle to you good folks to get the correct and more accurarte diagnosis. We got our Vehicle fixed much more economically! That is why you trust the Dealer Service Departments!

Fast and friendly

Norm Mitchell was our sales person. He did a great job. He is very knowledgeable and personable. He spent as much time as we needed and looked out for our purchasing needs. Cathy the Business Manager was also very nice and very helpful.

Everyone was so helpful

Great experience.

Henry my salesman always does a great job and the rest of the staff is always very helpful as well.

Always a great job no matter how big or small. The customer is important and heard at this dealership; no question.

Customer service was very good and helpful with helping me choose the right vehicle.

Still waiting for myo change recipe