Our Reviews

Good deta

Samuel Squires was wonderful in creating an easy buying experience, thank you!

It was fast and a wonderful experience thank you

Overpriced rude men getting get over on women who actually knows about cars terrible service

Our salesman Matthew Grandberry was very thorough and dealt with all my issues. We came home with a great new car

Good

I was greeted as soon as I pulled in. I was asked my name and they immediately went and got my technician

Professional. They did not try to sell me things that were unnecessary.

Quick and easy process

Very nice

Professional

Service was great!

Just overall excellent service and communication from Adam!!

David was phenomenal. He made my life easy ordering remotely

had my appointment in hand on time no problems

It was overall a great experience.....I was in and out in no time!

The service department was thorough and responsive to all of my concerns.

My experience was excellent as always.

Service was on-time and I was informed regarding future items

Thorough, efficient and always respectful.

Clean environment and Overall great customer service experience!

Great Service

Could not been any better! Made a buying experience a work of art!

Love the staff, so professional and friendly. Love Love Love the Bauer family

Everyone is so friendly and cares about their customers.

David was very straight forward & helpful in helping me get a car! I appreciate him

I worked with Henry and he was very professional! He made sure I had the car that I wanted and took his time to explain everything to be since this was my first time buying a car! The rest of the staff was also friendly and welcoming

Timely manner Diagnostic explained Great customer service

I was told that the sensors in all four of my tires were bad and it would cause me over seven hundred dollars. I declined to get it fixed. Then I asked if I was still under warranty. He looked it up and I was still under warranty. So I told them i wanted to get all four tires fixed. When I picked my car up they had only fixed one tire. So why did they try to get me to pay for four. On star showed us only one tire was bad. I feel like they tried to take advantage of me. I just brought a new car from another Buick / GMC dealer because I lost trust in Arnie Bauuer.

Exceptional service. Customers are treated so well here.

I was told by another store that my tire could not be repaired. But the dealer took a look at it and saved me hundreds of dollars with repairing my tire instead of having me purchase a new one. Thank you for saving me money, especially during the holiday.

great people to do business with

What can I say? Everything went perfect no complains

Great service dept

Excellent service and very fast!

Mark in service dept is the best

The service manager was really nice and helpful but I had a light on and is still on and I asked about my remote start and it's still not working.

Arrived on time. Oil change was done in record time. I was surprised on how quickly my vehicle was ready.

Having problems with my fuel injection

Service Advisor explains the service that will be done to my vehicle well

Friendly and quick

Fantastic customer service

Drove away and the problem was not solved had to make another appointment

Very helpful staff.

I was there longer than normal,but they did a good job. Normally I get Bill Neibert,but for some reason I got someone else,but he was fine,I requested Bill so I don’t know what happened,but next time I will verify my request for sure

I am always happy with the service at Arnie Bauer and great service staff

great Service

Very happy with service as always.

N/A

Good service Bill N my service advisor was great

It was great. I enjoy my visit because the service people are my friends

Great service!!!

Experience was excellent. Oil change didn't take long. Car was washed which was very helpful. Henry was amazing. He is so personable and makes you feel like royalty.

Great customer service

Very fast and friendly

Excellent customer service. I was kept up-to-date on the service that was taking place. I asked the service advisor to check the engine air cleaner. He had that pulled and showed me that allowing me to make a more informed. Decision on replacement.

Mr.squires and bret was great. Process was quick and efficient.

I always schedule on the days that Adam is available. I feel that Adam is always honest in his response and recommendations as to what work needs to be done on my car. He is totally trustworthy and is what brings me back to Arnie Bauer for work to be done on my car versus taking it to a car repair shop.

Was kept well informed. The inspection turned out so issues that needed to be corrected. They were corrected quickly

Nice and friendly staff!!

My son took my GMC Terrain in for service. Said he was treated fine. No issues. Service advisor was knowledgeable and helpful. I at home had emailed with Enrique, the service advisor, and he was very helpful. My last visit to service was not so good and I had gone to another dealer for my previous service. I believe my advisor's name was Willig or something like that. His customer service skills were lacking. Hopefully they have improved. Make sure you keep Enrique in your employ. I should mention I still have the picture this Willig guy sent me in an email of the front desk area where the advisors sit. It is actually very funny, although, I guess he thought it was professional.

Great experience as always , fast courtesy, & always expected for the upcoming service that will be needed. According to miles.

Norm Mitchell made it fast n simple on buying the truck, knowing I lived far

Was provided Service Beyond Repair!!

Tommy was extremely helpful allowing me to test drive several vehicles and showed me how to utilize everything in each vehicle.

Always prompt quality service

Quick job and great service

Repaired a recall in a timely fashion

Service manager very polite and was upfront about the wait time, but waiting 1.5 hours for oil change is a bit much.

The Service Advisor was very professional and courteous. I am very pleased with the service.

The staff was polite and told me what was wrong with my tires. And also told me that my tires wasn't any good to be a spare

Henry was professional from the time he came to introduce himself at my Encore to the processing of discount to my bill that I knew nothing of until he informed me, from beginning to the end the 1st time a nice customer service experience

My 2012 Buick Enclave has been in and out of your service department 3 times in 2 months. First time it was there 6 weeks. It is having issues starting they can't figure out. Claimed it was a body control module ($1,000) and still not fixed. So was it needed or not who knows ? There is a parasitic draw some were and they cant find it. Currently sitting in your shop.

From the sales process to financing the entire team was great to deal with.

There was an issue with the computer that apparently needed an update. I shouldn’t have to pay for updates. If there is a problem with the program, it should be included. I was at the dealership a long time. It wasn’t good.

You guys will be named in my law suit because you are not telling the truth about changing my oil, in July I was in Arizona and you say that you changed my oil on 7_11/2025 when I left Chicago on 6/20/2025 to go Arizona to be with my wife dieing of cancer on 6/30/2025 and I stayed there until 12/25/2025 I wonder why are you lied about the oil change. You never did anything with odometer so no you are all bad people to me.

It was great as usual

Good visit and Mike was great and informative.

Very welcoming. Sam was very helpful and accommodating to my concerns and needs.

Mostly good. I was told that the repairs were $321 plus taxes. However, I was shocked about the $18 fee included in my bill. As a retiree, that is very important information when income is specific in one’s budget!

The problem was diagnosed, and the part was ordered that I needed to fix my car. It is the rear light assembly on the left side. Unfortunately, that part will not be available to me for 3 weeks or thereabouts. Without left rear lights, I feel that it is an unsafe situation for me, so I cannot in good faith drive my car at this time. I personally think that this is an outrageous situation for me. A company as big as yours cannot get a light assembly kit for an extended period of time. There's so much wrong with this.

Matt G was amazing. Great customer service skills. Made the deal happen on the car I had my eyes on from the beginning.

Taylor was great the communication was efficient and helpful

It was flawless from the start to driving my new truck home! Everyone was truly amazing!

Our salesman, David Brdar, was very informative explaining our purchasing options and knowledge regarding the features of our new car.

Alexandra was courteous, polite and answered any questions I had. She was very nice to work with, and I would ask for her again. Overall a very good experience.

every part of my purchase went wel,the salesman Matt went out of his way to answer all my questions and get me the car I wanted,made the experience easy. The finance lady was very good at her job by explaining the entire process to me so I could understand what I was doing. I was pleased with the entire experience,thank all of you

The employees was polite and explained everything to me about my tires

Great service as always. Needed service with no appt and was back on the road in 2 hours. Thanks so much.

Bill always does a great job!!

Fast service and also ordered parts needed quickly

Great service Dept., excellent communication and timeliness.

The sales woman who helped me was extremely friendly, and attentive. We worked out a deal within an hour or two. Probably one of my best experiences leasing a new car

Alex, Alyssa, Brett, Kathy, and the entire Bauer Team were so easy to work with and very knowledgeable on the right fit for me. Open and honest was what I needed and received it every step of the way!

Everything was just like usual, perfect! I was greeted by a nice young man who promptly went and informed my service advisor I was there. Mark Diel promptly came out and reviewed the work needed to be done on my truck. A couple hours later all my service work and my auto butler were complete and he called me to let me know my truck was finished. Very nicely done and I even got to visit with my salesman Norm, while I was there.

Quick and Easy. Hassle Free using my service plan.

Professional service. Wait not excessively long. Have always felt that Arnie Bauer addressed any issues with my Buicks purchased/leased there, which is why I keep coming back.

Timely and friendly

Excellent job on the auto butler

Matthew was extremely knowledge and helpful throughout the entire process. His assistance allowed me to purchase the vehicle I wanted quickly

Service performed Professionally and in a timely manner.

I had a very unsatisfactory experience and will not be returning. I was informed that my vehicle's engine was under warranty, so I had it towed 25 miles to your facility, only to receive contradictory information upon arrival. The representative stated that tests indicated a lack of compression in three cylinders but declined to identify the root cause of my car's failure to start. I suspect a thorough inspection of my vehicle was not conducted. A AAA technician subsequently managed to start my car, which raises questions about why your team was unable to do so. Instead, there appeared to be an attempt to persuade me to purchase a new vehicle. I consider this level of service to be highly unprofessional.

Great service

Ok

No

It was good

Thanks for doing a great job

I was bought in for a service and waited 2 hours for nothing. The maker of my vehicle had already put out a recall in regards that it’s an ongoing problem at the moment WITHOUT a solution.

Matthew Grandberry gave excellent service!

On time for appointment and didn’t keep waiting long

It was a very pleasant experience. I was greeted as I pulled in the technician checked me in and made sure that I knew where the waiting area was.

Internet

Very good

Friendly and Professional

No issues. Quick in and out.

Both Matt and Kathy were excellent to work with. Made the overall experience enjoyable and exciting! Professionals at what they do!

Great Service

I like the fact that William was courteous and very detail about the vehicle I purchased and so was the manager Tyre I will be suggesting that my large network make purchase's

N/a

Thank you Bill Neibert for exceeding my expectations. You are consistent in the customer service that you deliver, which is excellent. Thank you again for getting me through a difficult situation.

Great customer service

Took care of everything and had a quick appt time available.

Very much happy for the Buick

Professional, friendly and efficient. They got me in and out

My experience was great . I walked in and was greeted immediately and serviced.

I had a great experience, I was in and out within an hour. Taylor was very helpful and personable!

It was a up and down process BUT my sales man David and the lady worked everything out for me and I was very satisfied.

Everyone was nice and friendly. I was able to get and earlier appointment than initially scheduled

Fast service & customer facing Rep was very helpful & friendly. Also, very appreciative for the dealer/manufacturer coupons. Cost savings and good service is worth the 20 minute drive eventhough I have another GMC dealer one mile from my home.

Very thorough and efficient.

Service is very good