Staff

Adam Estes

Adam Estes

Service Advisor

Certified
267 Reviews
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Mark Diehl

Mark Diehl

Service Advisor

Certified
260 Reviews
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Bill Neibert

Bill Neibert

Service Advisor

Certified
251 Reviews
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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager
140 Reviews
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Chistopher Baker

Chistopher Baker

Service Advisor

Certified
87 Reviews
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David Brdar

David Brdar

Sales & Leasing Consultant
84 Reviews
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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
79 Reviews
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Henry Horton

Henry Horton

Sales & Leasing Consultant
72 Reviews
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David Steffan

David Steffan

Service Coordinator

Certified
65 Reviews
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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
63 Reviews
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Jessica McCormick

Jessica McCormick

Customer Service Manager
58 Reviews
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Greg Parker

Greg Parker

Sales & Leasing Consultant
56 Reviews
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Bret Pechtold

Bret Pechtold

General Sales Manager
56 Reviews
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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
52 Reviews
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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
49 Reviews
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JOSEPH Gromala

JOSEPH Gromala

Parts Manager
41 Reviews
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John Kukulka

John Kukulka

Service Advisor

Certified
41 Reviews
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Alyssa Farkas

Alyssa Farkas

GM
37 Reviews
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Mark Snyder

Mark Snyder

Service Manager
36 Reviews
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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
31 Reviews
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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
30 Reviews
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Cody Bakr

Cody Bakr

New Car Sales Manager
10 Reviews
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Jonathan Larson

Jonathan Larson

Internet Sales
7 Reviews
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Kyle Victor

Kyle Victor

Sales
6 Reviews
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Fatima Yamout

Fatima Yamout

Internet Sales
5 Reviews
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Jeff Grote

Jeff Grote

Used Car Manager/Expert
4 Reviews
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Sam Sodre

Sam Sodre

Sales
3 Reviews
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Miranda Swinea

Miranda Swinea

Internet Sales
3 Reviews
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Adam Estes

Adam Estes

Service Advisor

267 Reviews
Certified
Adam is a father to his son Jamison and spends most of his free time with him. He also loves outdoor adventures. He came to Arnie Bauer years ago looking for a place to work with people in a great atmosphere and our customers love him. He is always willing to go above and beyond for our customers.
Recent Reviews

Oct 19, 2021

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I do not find the service department to be that service...

I do not find the service department to be that service orientated or friendly at all.

Oct 18, 2021

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During each visit at this dealership has been nothing...

During each visit at this dealership has been nothing less than wonderful. Everyone is Professionals and willing to help I enjoy going to the parts department which I find to be very helpful and I’m thankful for the experience

Oct 14, 2021

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Expedient service with friendly personnel. Professional...

Expedient service with friendly personnel. Professional agents made sure my needs were met and I was completely satisfied with the service.

Oct 13, 2021

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Hands down Adam and Bill are the best service guys! They...

Hands down Adam and Bill are the best service guys! They always are honest and always steer me in the right direction with my car.

Oct 07, 2021

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Dealership was nice and clean in and out very...

Dealership was nice and clean in and out very professional didn’t take long for service to be done

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Mark Diehl

Mark Diehl

Service Advisor

260 Reviews
Certified
Mark just moved to Manhattan and has been with Arnie Bauer for years. We love his upbeat attitude. He loves to ride his Harley on his day off and spend time with his wife. You can always call Mark if you have a question.
Recent Reviews

Oct 22, 2021

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Since having my XTS Arnie have been doing the service on...

Since having my XTS Arnie have been doing the service on the car and so far I am pleased with what’s been done.

Oct 19, 2021

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I do not find the service department to be that service...

I do not find the service department to be that service orientated or friendly at all.

Oct 18, 2021

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Always treated with respect and courtesy. The completion...

Always treated with respect and courtesy. The completion of service is usually done very timely.

Oct 18, 2021

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Mark went the extra mile to get my car in and scheduled a...

Mark went the extra mile to get my car in and scheduled a complete engine replacement

Oct 18, 2021

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Give customer an estimated waiting time for work that...

Give customer an estimated waiting time for work that will be done to their vehicle

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Bill Neibert

Bill Neibert

Service Advisor

251 Reviews
Certified
Bill has worked at Arnie Bauer for 17 years now! He loves hanging out with his son, and watching sports. You will see this friendly face in the service department!
Recent Reviews

Oct 23, 2021

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Thanks for being a trustful repair facility that I can...

Thanks for being a trustful repair facility that I can rely on for vehicle maintenance for my Sierra.

Oct 18, 2021

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Give customer an estimated waiting time for work that...

Give customer an estimated waiting time for work that will be done to their vehicle

Oct 13, 2021

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Hands down Adam and Bill are the best service guys! They...

Hands down Adam and Bill are the best service guys! They always are honest and always steer me in the right direction with my car.

Oct 13, 2021

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The dealership was very helpful in solving my problem...

The dealership was very helpful in solving my problem also it was clean and was courteous

Oct 07, 2021

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Always a good experience at arnie Bauer,excellent...

Always a good experience at arnie Bauer,excellent customer service, from the service writer to the appoint desk

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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager
Recent Reviews

Sep 30, 2021

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We have been a customer of Arnie Bauer for over 15 years...

We have been a customer of Arnie Bauer for over 15 years both with service and sales. We have had exceptional service and recommend their services to family, friends and colleagues.

Jul 09, 2021

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The best time I every had in a dealership's every one...

The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you

Jul 05, 2021

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I was so Impressed on how they helped me find a vehicle...

I was so Impressed on how they helped me find a vehicle within my budget and how I was not sitting there all day. I would definitely recommend Arnie Bauer to everyone.

Jul 02, 2021

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I was very pleased with all the prompt service and the...

I was very pleased with all the prompt service and the vast knowledge that the sales staff had.

Jun 23, 2021

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Our salesman Greg was phenomenal! He was very...

Our salesman Greg was phenomenal! He was very knowledgeable, professional and patient as made our final purchase. Great service!

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Chistopher Baker

Chistopher Baker

Service Advisor

87 Reviews
Certified
Dealership Experience 1 years
Industry Experience 9 years 10 months
Christopher has been in the business for at least 12 years. He is a new addition to our team, but he does come with a wealth of knowledge. On Chris's free time he loves to hike and be outdoors and even paddleboard. He is a cool guy and a great addition to our team, even though he is a cat guy.
Recent Reviews

Oct 18, 2021

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During each visit at this dealership has been nothing...

During each visit at this dealership has been nothing less than wonderful. Everyone is Professionals and willing to help I enjoy going to the parts department which I find to be very helpful and I’m thankful for the experience

Oct 16, 2021

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The service was courteous and efficient. I appreciate...

The service was courteous and efficient. I appreciate the service I receive at this location.

Oct 05, 2021

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It took a long time to finally find the cause of my...

It took a long time to finally find the cause of my problem but you did! Thank you to all!

Oct 05, 2021

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It's good to deal with one person handling your business....

It's good to deal with one person handling your business. Multiple people will get things mixed up

Oct 03, 2021

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Great customer service always. There was a mix up about...

Great customer service always. There was a mix up about my appointment but I was taken care of immediately.

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David Brdar

David Brdar

Sales & Leasing Consultant
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Dealership Experience 4 years 7 months
Industry Experience 15 years 7 months
David Brdar has been in the retail industry for years. He has always worked his way to the manager or top position because of his professionalism and eagerness to be the best. He will work as hard as he can to get you the best deal he can. No haggle or hassle from him.
Recent Reviews

Sep 30, 2021

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We have been a customer of Arnie Bauer for over 15 years...

We have been a customer of Arnie Bauer for over 15 years both with service and sales. We have had exceptional service and recommend their services to family, friends and colleagues.

Sep 13, 2021

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Fast service dependanle eductional to my suv...

Fast service dependanle eductional to my suv recommendations i trust.dependable in reminding me of my appointments

Aug 31, 2021

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Dave was knowledgeable and Patient with us. He answered...

Dave was knowledgeable and Patient with us. He answered our questions and helped us to make a decision. The woman in the financial department that had us sign the papers was very helpful and patient.

Jul 28, 2021

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They had the car I wanted. Everyone was nice but the...

They had the car I wanted. Everyone was nice but the process took forever. We are happy with our purchase. We would buy from them in the future.

Jun 08, 2021

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Can't solve problem with OnStar third trip not happy....

Can't solve problem with OnStar third trip not happy. Although it's more an OnStar problem.This still have been taken care of already.

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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
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Dealership Experience 20 years
Besides an easy and fun sales experience, I perform full Customer Service functions.
Recent Reviews

Jul 23, 2021

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They were willing to work with me which I appreciated, my...

They were willing to work with me which I appreciated, my salesman went above and beyond, very nice clean place, I was there before open hours and it was very nice Norm was there early too and willing to help me right away.

Jun 08, 2021

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Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

Apr 28, 2021

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Great professional team and straight forward folks...

Great professional team and straight forward folks starting with Salesperson Norm and service manager Bill. Bill provided a good estimate on when service would be completed so set the right expectation.

Mar 25, 2021

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I am well pleased with the service and the buying of my...

I am well pleased with the service and the buying of my new car. Norman was very helpful and well knowledgeable with the service. Thank You very much

Mar 24, 2021

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This is my 7th Escalade since 2003...Norm has been a...

This is my 7th Escalade since 2003...Norm has been a great salesman over all these years. My husband and I appreciate his personal attention and professionalism. He has always been informative and resourceful. He is knowledgeable and is we recommend him to anyone looking for car purchase. Outstanding!

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Henry Horton

Henry Horton

Sales & Leasing Consultant
Everyone who know Henry loves him. He is a complete asset to our team and all of his customers will only work with him. He is from the south and has a southern draw you cannot understand sometimes, but that is why we appreciate him more.
Recent Reviews

Oct 07, 2021

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Car on hold for 9 months due to the chip shortage and not...

Car on hold for 9 months due to the chip shortage and not 1 courtesy call during that time; not the level of customer service that i expect from a luxury dealership.

Aug 19, 2021

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Arnie Bauer is always quick professional and they get...

Arnie Bauer is always quick professional and they get your car right back to you cleaned and accessible thank you for your service once again

Aug 10, 2021

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Have been buying vehicles from this dealership for more...

Have been buying vehicles from this dealership for more than 20yrs. Very pleased from sales people to service dept.to parts dept. would recommend to others

Jul 02, 2021

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I was very pleased with all the prompt service and the...

I was very pleased with all the prompt service and the vast knowledge that the sales staff had.

Jun 08, 2021

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This is car number 6 for our family we love the excellent...

This is car number 6 for our family we love the excellent service Henry has shown us every time❤️❤️❤️❤️ We would recommend people to come to the dealership.

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David Steffan

David Steffan

Service Coordinator

65 Reviews
Certified
David has worked at Arnie Bauer for 20 years now! His favorite part of working at Arnie Bauer is the employees and feeling like a big family. A fun fact about David is he is a Packers and a Braves fan. You will see this friendly face in the service department!
Recent Reviews

Oct 04, 2021

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They take good care of you and don’t try to sell you...

They take good care of you and don’t try to sell you something you don’t need.

Sep 27, 2021

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Very professional treat customers like they really matter...

Very professional treat customers like they really matter do a great job with your car

Sep 27, 2021

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Car trouble new immediately aftershopvisit. No...

Car trouble new immediately aftershopvisit. No diagnostic report. Friendly and accommodating. Long history but this experience felt differy

Sep 22, 2021

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The service was great the office was very clean and the...

The service was great the office was very clean and the staff was friendly and helpful

Sep 22, 2021

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Great building, Great sales people, Great technicians,...

Great building, Great sales people, Great technicians, Great parts department and a Great service department.

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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
Rowland is our bodyguard. He is a jokester and an overall friendly guy. If you need to get a car approved, come see him. He works with all people and all credit situations. When he is not here, he is at the gym.
Recent Reviews

Aug 18, 2021

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Fast, great service with a smile. Clean facility and they...

Fast, great service with a smile. Clean facility and they always have complimentary coffee and bottled water. You can use the free wifi as well while you wait on your vehicle

Jun 20, 2021

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Great Customer Service Especially Chris (Service...

Great Customer Service Especially Chris (Service Department) Is very detailed oriented great person All around brought in car service appointment Chris treated my car like it was his personal Car I highly recommend

Jun 18, 2021

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This dealership has great customer services. Rowland...

This dealership has great customer services. Rowland Laird was a great sales person, and was very knowledgeable about the vehicle he was selling, and good with keep customers in perspective

Jun 15, 2021

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I called Arnie Bauer at 5:45pm and asked about a vehicle...

I called Arnie Bauer at 5:45pm and asked about a vehicle that was posted online then I was told to come right in. I was there all of 1 1/2 hour before I had the car I went in for and at a great deal. Rowland is the best check him out. Very professional and he listens

May 06, 2021

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Outstanding customer service and friendly staff! Chris...

Outstanding customer service and friendly staff! Chris made sure that I was aware of what was going on with my Cadillac CT6. Thanks guys for always making me feel sure that whatever is going on with myCadillac will be taking care of when I leave!

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Jessica McCormick

Jessica McCormick

Customer Service Manager
Jessica is our customer service manager and service business development manager. She is the person to call with any service questions and she will always go above and beyond for everyone. She is a joy to have work for Arnie Bauer.
Recent Reviews

Oct 14, 2021

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Expedient service with friendly personnel. Professional...

Expedient service with friendly personnel. Professional agents made sure my needs were met and I was completely satisfied with the service.

Oct 12, 2021

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I called due to light on dash stating right front tire...

I called due to light on dash stating right front tire pressure was low. Jessica took me right in. They checked tire tread and told me honestly the problem. I really appreciated that.

Sep 28, 2021

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Outstanding customer service from the customer service...

Outstanding customer service from the customer service manager and Chris service department as well as Greg one of your sales representatives

Sep 22, 2021

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The service was great the office was very clean and the...

The service was great the office was very clean and the staff was friendly and helpful

Sep 15, 2021

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Outstanding service experience next vehicle purchase will...

Outstanding service experience next vehicle purchase will be a GMC from this dealer in future

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Greg Parker

Greg Parker

Sales & Leasing Consultant
Recent Reviews

Aug 17, 2021

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My salesman was very good and knowable the sale when...

My salesman was very good and knowable the sale when very smooth thank you Greg Parker I did not have wait all day and mad sure he made sure I knew what we were getting he made everything so easy for my husband and I we thank you he gave us the best price he was someone that cared about you and not so much about the sale I Thank you .

Aug 10, 2021

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Have been buying vehicles from this dealership for more...

Have been buying vehicles from this dealership for more than 20yrs. Very pleased from sales people to service dept.to parts dept. would recommend to others

Jun 23, 2021

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Our salesman Greg was phenomenal! He was very...

Our salesman Greg was phenomenal! He was very knowledgeable, professional and patient as made our final purchase. Great service!

Jun 02, 2021

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Great Service and Great Vehicles at Great Prices. The...

Great Service and Great Vehicles at Great Prices. The Salesman was honest and truthful and did not try to take advantage of me or mislead me.

May 08, 2021

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Friendly and helpful staff. My car was ready when I went...

Friendly and helpful staff. My car was ready when I went back with the check. Patiently assisted me in understanding all functions of the car.

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Bret Pechtold

Bret Pechtold

General Sales Manager
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Dealership Experience 33 years 6 months
Industry Experience 33 years 6 months
Bret started as a salesman over 25 years ago and has only worked at Arnie Bauer! People walk in daily and ask for Bret. He is the go to guy for all things sales. If you want a specific used/new car he will find it for you. It tells a lot when over 30 people a month are his repeat customers. He is the General Sales Manager now and always there to help you.
Recent Reviews

Jun 30, 2021

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Fast and friendly had excellent service I will recommend...

Fast and friendly had excellent service I will recommend to everyone I know and meet

Jun 24, 2021

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The service center is ok. My phone charger isn't working...

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!

Jun 08, 2021

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Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

Mar 18, 2021

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I had a great experience everyone was professional...

I had a great experience everyone was professional courteous great job to all the people at Arnie Bauer I would always recommend them to anyone

Dec 18, 2020

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I would definitely come back. The sales process was...

I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here.

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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
Alex has been with Arnie Bauer for a few years and works well with everyone. He is always happy and willing to go the extra mile. His customers love to joke around with him. Alex also has a beautiful baby girl and wife he misses while he is here at work.
Recent Reviews

Oct 15, 2021

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Everything was great!!! I drove a long way to purchase my...

Everything was great!!! I drove a long way to purchase my new to me car and was very pleased!! Thank you so much!!! 😊

May 28, 2021

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Arnie bauer has nice honest people that helped me with my...

Arnie bauer has nice honest people that helped me with my purchase of a 2020 van Alex was a nice gentlemen to work with thanks alex

May 04, 2021

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Purchasing my new Buick Envision from Arnie Bauer GMC has...

Purchasing my new Buick Envision from Arnie Bauer GMC has been a very positive experience. My salesperson, Alex Cleetus, has been a pleasure to work with. He is easy to talk to and goes the extra mile for his customer. Alex spent a lot of time pointing out the car’s features and patiently answered all my questions. He clearly presented all the options that could be added, but I never felt pressured. I really appreciate that! I highly recommend buying your next car from Arnie Bauer GMC Cadillac.

Apr 28, 2021

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Alex took great care of me and gave me a great deal on a...

Alex took great care of me and gave me a great deal on a Buick encore GX! He made my experience a pleasant one and gave excellent service. I WILL be back to do business with him again!!!

Apr 27, 2021

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Alex listened to what I wanted and actually put me in a...

Alex listened to what I wanted and actually put me in a better vehicle for just about the same money. Well done Alex! 3rd vehicle in a row purchased from Arnie Bauer.

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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
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Dealership Experience 7 years 6 months
Industry Experience 36 years 10 months
Over thirty years of experience in automotive sales and management. I have a thorough understanding of auto financing and leasing, And I can guide you on all aspects of supplier pricing. I am a US Army veteran, am President of a high school board of education for 8 plus years and can help educators qualify for lower pricing and GM incentives. From the south suburbs of Chicago.
Recent Reviews

Jul 13, 2021

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The way you stereotype and treat a female buyer. Have...

The way you stereotype and treat a female buyer. Have bought over 10 cars in my lifetime and the car payment and down payment they were asking of me was almost insulting.

Jun 24, 2021

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The service center is ok. My phone charger isn't working...

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!

Jun 18, 2021

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I had a great customer experience. Being that this was a...

I had a great customer experience. Being that this was a purchase of a truck as they are in high demand the turnaround time in terms of is ordering it and delivery was satisfactory.

May 04, 2021

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We received excellent service. All our questions were...

We received excellent service. All our questions were answered to our satisfaction. There was no doubt about the car we purchased and its price. All financial information was clear.

Apr 14, 2021

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Worth the extra drive to purchase the vehicle. They were...

Worth the extra drive to purchase the vehicle. They were very helpful an prompt with the need paperwork for a out of state purchase. Could have done a lot better detailing the vehicle. Spent the next day doing what should have been done before we took it home.

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JOSEPH Gromala

JOSEPH Gromala

Parts Manager
Dealership Experience 43 years 7 months
Industry Experience 43 years 7 months
Joe Gromala was pretty much born here at Arnie Bauer. He has 35 plus years with the company and will retire eventually, but he is still too young for that. He is our parts manager and also a "jack of all traits." He helps every department and is our own in house tech guy. He is a great person to have around for the customers and the employees.
Recent Reviews

Oct 18, 2021

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During each visit at this dealership has been nothing...

During each visit at this dealership has been nothing less than wonderful. Everyone is Professionals and willing to help I enjoy going to the parts department which I find to be very helpful and I’m thankful for the experience

Oct 13, 2021

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The dealership was very helpful in solving my problem...

The dealership was very helpful in solving my problem also it was clean and was courteous

Oct 03, 2021

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Staff seemed friendly kept me informed appraised my car....

Staff seemed friendly kept me informed appraised my car. Broke my cabin filter door was a negative

Sep 22, 2021

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Great building, Great sales people, Great technicians,...

Great building, Great sales people, Great technicians, Great parts department and a Great service department.

Aug 18, 2021

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They did a good job I left my phone on the counter and...

They did a good job I left my phone on the counter and they put it away so l could find it problem solved thankyou

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John Kukulka

John Kukulka

Service Advisor

41 Reviews
Certified
Dealership Experience 8 months
Industry Experience 34 years 3 months
Although John has only been at Arnie Bauer since March of 2021 he has been in the industry since August of 1987. In his free time he enjoys music, sports and the Blackhawks. Come and see John at Arnie Bauer today!
Recent Reviews

Oct 19, 2021

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I do not find the service department to be that service...

I do not find the service department to be that service orientated or friendly at all.

Oct 05, 2021

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It took a long time to finally find the cause of my...

It took a long time to finally find the cause of my problem but you did! Thank you to all!

Sep 27, 2021

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Very professional treat customers like they really matter...

Very professional treat customers like they really matter do a great job with your car

Sep 22, 2021

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The service was great the office was very clean and the...

The service was great the office was very clean and the staff was friendly and helpful

Sep 20, 2021

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Service personnel were good in telling me the problem...

Service personnel were good in telling me the problem with vehicle and what it needed to fix problem and the cost all in all service was good

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Alyssa Farkas

Alyssa Farkas

GM
Recent Reviews

Oct 08, 2021

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We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Sep 30, 2021

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We have been a customer of Arnie Bauer for over 15 years...

We have been a customer of Arnie Bauer for over 15 years both with service and sales. We have had exceptional service and recommend their services to family, friends and colleagues.

Jun 18, 2021

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I had a great customer experience. Being that this was a...

I had a great customer experience. Being that this was a purchase of a truck as they are in high demand the turnaround time in terms of is ordering it and delivery was satisfactory.

Jun 08, 2021

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Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

May 18, 2021

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Henry was an excellent salesman, and helped us pick out a...

Henry was an excellent salesman, and helped us pick out a great car for a great price. For anyone looking for a car, I definitely recommend this dealership and this team member!

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Mark Snyder

Mark Snyder

Service Manager
Dealership Experience 1 years 8 months
Industry Experience 35 years 10 months
Mark started at Arnie Bauer in March of 2020. He has been in the industry for 35 years now. Mark loves spending time with his family and two kids. If he is not with his family then he is participating in outdoor sports such as motor cross, football and baseball. Fun fact about Mark is his favorite sports teams are the Bears and White Sox. You will find this friendly face in the service department!
Recent Reviews

Oct 05, 2021

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It took a long time to finally find the cause of my...

It took a long time to finally find the cause of my problem but you did! Thank you to all!

Oct 04, 2021

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They take good care of you and don’t try to sell you...

They take good care of you and don’t try to sell you something you don’t need.

Sep 27, 2021

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Very professional treat customers like they really matter...

Very professional treat customers like they really matter do a great job with your car

Sep 22, 2021

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The service was great the office was very clean and the...

The service was great the office was very clean and the staff was friendly and helpful

Sep 15, 2021

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Outstanding service experience next vehicle purchase will...

Outstanding service experience next vehicle purchase will be a GMC from this dealer in future

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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
Recent Reviews

Jul 13, 2021

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Didn't have any major problems with your service dept.,...

Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one

Jul 08, 2021

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Great people, great facility, great service,have 100% of...

Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales.

Jun 08, 2021

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Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

Jun 08, 2021

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Guy wanted to buy my truck in service spoke the company...

Guy wanted to buy my truck in service spoke the company up so highly how they buy them at a great value then sell them for only 3,000.00 more. Brought me a KBB on my truck that didn’t even go to my truck. I looked it up myself showed him and he said that I did it wrong. I used my vin. After going to his manager we came to deal and I sold my truck. To them and then they still marked it up 5,500.00 and it didn’t fix the issue it was in service for. Never do business again with them. Adam in service is amazing though great guy very knowledgeable

May 27, 2021

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Everyone there was friendly and helpful. The process was...

Everyone there was friendly and helpful. The process was quick. We are very pleased with our trip to Arnie Bauer since we only planned on looking at first…saw a car that we liked and it was taken care of quickly.

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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
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Dealership Experience 2 years
Industry Experience 2 years
Alexis joined Arnie Bauer's team at the end of 2019. She enjoys working with people and helping them find a great deal. She will go above and beyond for her customers. We do not know how she juggles it all between 3 kids, hockey, swim, online school and here, but she does it all and she does it great!
Recent Reviews

Jun 24, 2021

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The service center is ok. My phone charger isn't working...

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!

Jun 16, 2021

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They were very friendly helpful and professional in the...

They were very friendly helpful and professional in the way they handled my lease. I would definitely recommend Arnie Bauer to my family and friends.

Jun 02, 2021

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Professional, efficient, organized, extremely...

Professional, efficient, organized, extremely knowledgeable, friendly. From the time I drove on the lot (old car) to driving off the lot (new car) 2 hours!!!

Apr 23, 2021

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Very friendly...strives to meet all your needs ! Very...

Very friendly...strives to meet all your needs ! Very concerned about your happiness after purchase as well as your needs prior to purchase ! Very friendly staff, from the minute you walk in the door till the second you leave ! I highly recommend this dealership for every single need you have !

Apr 19, 2021

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Great purchasing experience. Alexis was great. She was...

Great purchasing experience. Alexis was great. She was very knowledgeable and patient. The finance dept was quick and the woman that took care of me was very efficient and nice. My husband had purchased vehicles from here before I will be a return customer when the time comes

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Cody Bakr

Cody Bakr

New Car Sales Manager
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Dealership Experience 5 months
Industry Experience 15 years 10 months
All Cody does is work. He says he has no hobbies and he lives to help customers out. He has been in the business since he was young and will never leave it. He has a lot of energy and is always willing to help. If you want to buy a car, he works magic with his numbers.
Recent Reviews

Oct 08, 2021

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We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Sep 13, 2021

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Fast service dependanle eductional to my suv...

Fast service dependanle eductional to my suv recommendations i trust.dependable in reminding me of my appointments

Jul 29, 2021

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Personally I don’t care about the “dealership” - for me...

Personally I don’t care about the “dealership” - for me it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not just a “salesperson”! I would without any hesitation, and already have, refer HIM to anyone interested in buying a vehicle. He proved to me that getting what I wanted and needed and could afford was achievable and that was his goal! One stop shopping!! I had no thoughts to go any where else!! Truly Sam is an asset!! I am completely impressed and totally satisfied!! As to the dealership - Don’t let him go!! It’s not the name or place - it’s the people that work for you - Sam is number 1 in my book!! Great Job to your hiring skills - YOU have a winner with Sam Sodre!!!

Jul 13, 2021

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The way you stereotype and treat a female buyer. Have...

The way you stereotype and treat a female buyer. Have bought over 10 cars in my lifetime and the car payment and down payment they were asking of me was almost insulting.

Jul 08, 2021

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Great people, great facility, great service,have 100% of...

Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales.

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Jonathan Larson

Jonathan Larson

Internet Sales
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Dealership Experience 2 years 9 months
Jonathan started at Arnie Bauer in February of 2019. He has a daughter named Hazel and loves spending time with friends and family! Jonathon is a huge sports fan and loves the Cubs and Packers. A fun fact about Jonathon is he can solve a Rubik's Cube in under two minutes!
Recent Reviews

Oct 15, 2021

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Everything was great!!! I drove a long way to purchase my...

Everything was great!!! I drove a long way to purchase my new to me car and was very pleased!! Thank you so much!!! 😊

Oct 08, 2021

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We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Aug 20, 2021

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I have always received both professional and courteous...

I have always received both professional and courteous service. The service is prompt as well as comfortable waiting areas. I would recommend Arnie Bauer to all of my friends and family.

Aug 18, 2021

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They did a good job I left my phone on the counter and...

They did a good job I left my phone on the counter and they put it away so l could find it problem solved thankyou

Jul 13, 2021

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Very good very good good greeting. Good service don’t...

Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank you.

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Kyle Victor

Kyle Victor

Sales
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Dealership Experience 8 months
Kyle started at Arnie Bauer in March of 2021 after previously being a porter for two years. He enjoys visiting family in Naples, Florida where they spend their time on the beach and boating. Kyle is also a big Bears and Blackhawks fan. Come and see Kyle at Arnie Bauer today!
Recent Reviews

Oct 08, 2021

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Employee Rating

We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Jun 30, 2021

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Fast and friendly had excellent service I will recommend...

Fast and friendly had excellent service I will recommend to everyone I know and meet

Jun 26, 2021

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Not pushy. Good people. Worked with Kyle to get our car....

Not pushy. Good people. Worked with Kyle to get our car. Nice sales manager Cody. Easy process & they all stayed late to get it done.

Jun 22, 2021

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I got in made my purchase and was done. No worthless...

I got in made my purchase and was done. No worthless sales pitches they answered all my questions without any unnecessary gimmicks. I really enjoyed the experience.

Jun 02, 2021

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The salesperson was nice and patient. He walked me...

The salesperson was nice and patient. He walked me through the steps of leasing vs. Buying a car. When the car arrived he went through the features with me.

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Fatima Yamout

Fatima Yamout

Internet Sales
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Dealership Experience 2 years 10 months
Fatima has been at Arnie Bauer since January of 2019. Fatima has three dogs, and loves to garden and cook. When she is not working you can find her with her friends and family.
Recent Reviews

Aug 20, 2021

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I have always received both professional and courteous...

I have always received both professional and courteous service. The service is prompt as well as comfortable waiting areas. I would recommend Arnie Bauer to all of my friends and family.

Aug 18, 2021

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They did a good job I left my phone on the counter and...

They did a good job I left my phone on the counter and they put it away so l could find it problem solved thankyou

Aug 09, 2021

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Great and very courteous staff you guys kept me well...

Great and very courteous staff you guys kept me well informed about my problem extremely efficient and very wonderful people to deal with the waiting room is great

Jun 24, 2021

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Employee Rating

The service center is ok. My phone charger isn't working...

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!

May 18, 2021

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Henry was really good to us. Explained several options...

Henry was really good to us. Explained several options and give us time to consider what was best for us without any pressure. Thank you.

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Jeff Grote

Jeff Grote

Used Car Manager/Expert
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Dealership Experience 5 years 5 months
Industry Experience 26 years 2 months
Jeff is the best storyteller you will ever meet! He makes everyone laugh, loves to quote movies and is generally a nice guy, just don't get on his bad side- you might get something thrown at you (just kidding.....kind of). Either way he knows a lot about all vehicles and is always willing to do what he can to ensure that our customers leave here happy, a great asset to our Arnie Bauer team!
Recent Reviews

Jun 08, 2021

Dealership Rating
Employee Rating

Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

Jun 08, 2021

Dealership Rating
Employee Rating

No follow-up to let you know what th issue is before...

No follow-up to let you know what th issue is before starting work. I was waiting for my vehicle and Chris never came to talk to me until I contacted him.

Apr 30, 2021

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Great Sales Team!! I would happily buy another car from...

Great Sales Team!! I would happily buy another car from Arnie Bauer. The were quick and efficient and seem to genuinely care about their customers.

Mar 23, 2021

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Absolutely a pleasure dealing with the staff at Arnie...

Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.

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Sam Sodre

Sam Sodre

Sales
Contact Me
Dealership Experience 8 months
Sam started at Arnie Bauer in March of 2021. He enjoys working in cars, spending time with friends and family, and playing with his puppy. Come and see Sam at Arnie Bauer today!
Recent Reviews

Oct 18, 2021

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I just wanted to take a minute to share how much I...

I just wanted to take a minute to share how much I appreciated Sam and his commitment to helping me purchase my vehicle. His communication was great and he kept me informed every step of the way. I would definitely recommend Sam to any of my friends and family for their future vehicle purchases.

Jul 29, 2021

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Personally I don’t care about the “dealership” - for me...

Personally I don’t care about the “dealership” - for me it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not just a “salesperson”! I would without any hesitation, and already have, refer HIM to anyone interested in buying a vehicle. He proved to me that getting what I wanted and needed and could afford was achievable and that was his goal! One stop shopping!! I had no thoughts to go any where else!! Truly Sam is an asset!! I am completely impressed and totally satisfied!! As to the dealership - Don’t let him go!! It’s not the name or place - it’s the people that work for you - Sam is number 1 in my book!! Great Job to your hiring skills - YOU have a winner with Sam Sodre!!!

Jul 09, 2021

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The best time I every had in a dealership's every one...

The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you

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Miranda Swinea

Miranda Swinea

Internet Sales
Contact Me
Dealership Experience 7 years 4 months
Miranda started at Arnie Bauer in 2014 as a cashier and is now the manager of the Internet Sales Department. She has a 1 1/2 year old son named Cooper. In Miranda's free time she loves to hangout with her friends and family, and read. A fun fact about Miranda is she has lived in four different states.
Recent Reviews

Oct 13, 2021

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The dealership was very helpful in solving my problem...

The dealership was very helpful in solving my problem also it was clean and was courteous

Oct 08, 2021

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We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Mar 30, 2021

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I set everything up over the phone as I live 2 hours...

I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!

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