Staff
Adam Estes
Service Advisor
Mark Diehl
Service Advisor
Bill Neibert
Service Advisor
Alyssa Gomez
New Car Sales Manager
David Brdar
Sales & Leasing Consultant
Norm Mitchell
Sales & Leasing Consultant
Angie Chalmers
New Car Sales Manager
Henry Horton
Sales & Leasing Consultant
Bret Pechtold
General Sales Manager
Rowland Laird
Sales & Leasing Consultant
Greg Parker
Sales & Leasing Consultant
Alex Cleetus
Sales & Leasing Consultant
Thomas Sinon
Sales & Leasing Consultant
Jessica McCormick
Customer Service Manager
Alyssa Farkas
GM
Joe Gromala
Parts Manager
David Steffan
Service Coordinator
Tom Pagoria
Sales & Leasing Consultant
Alexis Malecha
Sales & Leasing Consultant
Danielle O'Connor
Service Advisor
Chistopher Baker
Service Advisor
Mark Snyder
Service Manager
Tiara Wright
Internet Sales
Anthony Myers
Sales
Jonathan Larson
Internet Sales
Sydnie Nugent
Social Media Coordinator
Miranda Swinea
Internet Sales
Fatima Yamout
Internet Sales
Adam Estes
Service Advisor
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Feb 21, 2021
This was my second purchase from Arnie Bauer and my...
This was my second purchase from Arnie Bauer and my second transaction with Rowland. In both cases, outstanding service. They (He) went above and beyond and, once again, I LOVE my car!
Feb 20, 2021
Adam, Service Advisor is knowledgeable, professional,...
Adam, Service Advisor is knowledgeable, professional, amiable and an asset to the Arne Bauer Cadillac Dealership. I enjoy working with him! For me-No Facebook!
Feb 18, 2021
I go to Arnie Bauer because I trust Adam to keep me up on...
I go to Arnie Bauer because I trust Adam to keep me up on my car care and he does a very good job. Thank you
Feb 15, 2021
They greet you warmly and promptly upon arriving. The...
They greet you warmly and promptly upon arriving. The service is always explained thoroughly. All questions are answered completely. The environment is always clean and the staff professional.
Mark Diehl
Service Advisor
Feb 24, 2021
Great service visit. First time at the service...
Great service visit. First time at the service department for me went super smooth. Courteous and efficient visit. Waiting room was clean and socially distanced. Great experience.
Feb 24, 2021
Responded quickly to my calls call back right away finish...
Responded quickly to my calls call back right away finish the work in a timely fashion I was very pleased I was not without my car for very long
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Feb 21, 2021
Arnie Bauer provides excellent service. They are...
Arnie Bauer provides excellent service. They are professional, friendly and communicate frequent updates on the vehicles status with the service technician. It is how all service departments should operate.
Feb 20, 2021
The service great. They finished me in a timely matter....
The service great. They finished me in a timely matter. My service guy explained to me everything they were doing and answered all the questions that I had.
Bill Neibert
Service Advisor
Feb 24, 2021
Great service visit. First time at the service...
Great service visit. First time at the service department for me went super smooth. Courteous and efficient visit. Waiting room was clean and socially distanced. Great experience.
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Feb 20, 2021
I have been dealing with Annie Bauer for at least 24...
I have been dealing with Annie Bauer for at least 24 years I found the dealership to be the best around they have a excellent staff and their service department is beyond compare the best I've seen.
Feb 18, 2021
Got my car in and out in a hurry. No surprises, no...
Got my car in and out in a hurry. No surprises, no issues. You won't be disappointed. Excellent service. Keep up the great work.
Feb 17, 2021
It’s a great place to get car serviced. I would highly...
It’s a great place to get car serviced. I would highly recommend this dealership. They are efficient and timely; wait times are minimal based on service being performed.
Alyssa Gomez
New Car Sales Manager
Feb 21, 2021
This was my second purchase from Arnie Bauer and my...
This was my second purchase from Arnie Bauer and my second transaction with Rowland. In both cases, outstanding service. They (He) went above and beyond and, once again, I LOVE my car!
Feb 19, 2021
This is the fourth vehicle I have purchased from Arnie...
This is the fourth vehicle I have purchased from Arnie Bauer Cadillac. Alyssa Farkas/Gomez has been absolutely outstanding to work with and the sole reason why I have committed to purchasing this many cars in a short timeframe. She always goes above and beyond.
Feb 18, 2021
This dealership was the definition of professional and...
This dealership was the definition of professional and friendly. Alex was super nice and let us test drive 3 separate cars with patience and knowledge about each vehicle. The whole car buying experience here was smooth and hassle free. The whole staff is genuine and most importantly their cars are high quality. I am definitely a customer for life
Feb 17, 2021
I am impressed with Alex Cleetus knowledge and...
I am impressed with Alex Cleetus knowledge and professional care he extended to me as a customer. He made me feel comfortable each step of the way to purchase. Trina Christensen explained the financing and warranty so I could understand. I didn’t feel pressured at anytime. I would highly recommend Arnie Bauer to family and friends.
Feb 17, 2021
We had a great experience with all the employees at Arnie...
We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!
David Brdar
Sales & Leasing Consultant
Feb 11, 2021
David was awesome. He was very helpful and explained...
David was awesome. He was very helpful and explained anything I didn't understand. Great experience for my first new car. I will definitely be back when it's time to trade up.
Feb 09, 2021
Perfect Salesman!! Honest, friendly, and remarkable! All...
Perfect Salesman!! Honest, friendly, and remarkable! All around the dealership was awesome! The whole buying process was very smooth and quick! Will definitely return in the future. HIGHLY RECOMMENDED!!
Jan 28, 2021
My salesman David Brdar is very friendly and...
My salesman David Brdar is very friendly and professional. He has always provided me with excellent service and can answer all of my questions. He can always find great deals and offer suggestions for what I am looking for within my price range to help me find the best vehicle suitable for my needs.
Jan 12, 2021
Had an excellent experience buying my 2016 Cadillac...
Had an excellent experience buying my 2016 Cadillac Escalade platinum, looking forward to do business with you guys again! Very kind & friendly! Thank you so much
Jan 07, 2021
I found your sales person, Allyssa Gomez/Farkas ( I have...
I found your sales person, Allyssa Gomez/Farkas ( I have e-mails with both names) to be uncooperative in the negotiation process I have become familiar to in buying a car. Our last correspondence ended with her saying "we are currently at a stand still". She then tried to offer me several lesser quality Encores that I had no interest in buying. I tried corresponding several more times but she would not reply. I finally purchased the car because myself wife wanted this specific car and I could not find another. If I would have found a different car I would not have purchased from your business. Your web site stated you were motivated to sell this car to make room for new arrivals. You could fool me with the way Allyssa treated the negotiation process. Also, after having agreed to purchase the car it came on line with a reduced price. Alyssa would not give me the new price unless I paid shipping, free during the agreed to sale, thus the price would be the same either way. I finally purchased the vehicle with the help of David Brdar. Do you think I will recommend your dealership to others or use again? Only if your dealership once again has the only car my wife wishes to own and I do not have to deal with "Alyssa"
Norm Mitchell
Sales & Leasing Consultant
Feb 11, 2021
I am extremely happy with the service Norm provided me...
I am extremely happy with the service Norm provided me with. He assisted me with building my dream truck, and was available for any questions I had throughout the process!
Feb 05, 2021
Soon as I walked in a gentleman greeted me and said he...
Soon as I walked in a gentleman greeted me and said he can help. What was awesome was I got there 1 hour early because I has to be at work at 7pm that night. Any way Norm was great. He help me order an brand new Cadillac Escalade for the first time. It was fun and he answered all of my questions. Just want you guys to know, I am from South Bend In and have a 90 minute drive one way. Everyone is polite and friendly as I walk through the dealership. Great job when dealing with people. A+ in my book. Keep up the great work.. Yours Truly Will Brown
Dec 31, 2020
Norm was very nice. I told him what I wanted and he gave...
Norm was very nice. I told him what I wanted and he gave me something even better. I've never had a new car before. I love it
Dec 17, 2020
I'm so pleased with my experience n purchase. I got a...
I'm so pleased with my experience n purchase. I got a good price on my trade in n you guys where able to keep me at a reasonable payment. This will def. be the place I will be doing anymore purchases at in the future. Also I will send all my family and friends our way. Thanks for my amazing car.
Dec 09, 2020
Bill is very professional. The service is great. I...
Bill is very professional. The service is great. I wouldn’t go anywhere else to buy or service my cars. I really love all the service at Arnie Bauer s
Angie Chalmers
New Car Sales Manager
Feb 18, 2021
Got my car in and out in a hurry. No surprises, no...
Got my car in and out in a hurry. No surprises, no issues. You won't be disappointed. Excellent service. Keep up the great work.
Feb 11, 2021
David was awesome. He was very helpful and explained...
David was awesome. He was very helpful and explained anything I didn't understand. Great experience for my first new car. I will definitely be back when it's time to trade up.
Feb 05, 2021
Soon as I walked in a gentleman greeted me and said he...
Soon as I walked in a gentleman greeted me and said he can help. What was awesome was I got there 1 hour early because I has to be at work at 7pm that night. Any way Norm was great. He help me order an brand new Cadillac Escalade for the first time. It was fun and he answered all of my questions. Just want you guys to know, I am from South Bend In and have a 90 minute drive one way. Everyone is polite and friendly as I walk through the dealership. Great job when dealing with people. A+ in my book. Keep up the great work.. Yours Truly Will Brown
Jan 29, 2021
I’ve never been so astounded at the lack of communication...
I’ve never been so astounded at the lack of communication at a dealership. My husband spent the afternoon discussing a purchase and trade in with a sales person and his manager and came to an agreeable range to make a deal within. After driving 4 hrs to this dealership, no one knew anything about the conversation and the previous verbal agreement was not honored. What a waste of time. What a complete disregard for our time. I do not recommend this dealership or staff. Astounding lack of living up to honoring an agreement and lack of reputable customer service.
Jan 26, 2021
Dealership was very informative, helpful, and they helped...
Dealership was very informative, helpful, and they helped me find a vehicle i wanted within my budget. Sales staff was very polite and did not push for a sale.
Henry Horton
Sales & Leasing Consultant
Jan 15, 2021
Me. Henry was Very professional and very helpful and...
Me. Henry was Very professional and very helpful and very understanding and my husband and I both really appreciate the service that he gave us
Dec 18, 2020
I would definitely come back. The sales process was...
I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here.
Nov 10, 2020
Easy transaction, nice people to work with. I have bought...
Easy transaction, nice people to work with. I have bought three vehicles from Arnie Bauer and have always been treated great. I would highly recommend them.
Oct 22, 2020
Pleased with vehicle and Henry was very patient and...
Pleased with vehicle and Henry was very patient and informative regarding my questions. I’m not happy about this twenty five word demand on the survey
Oct 22, 2020
Henry was very patient with me searched to find The...
Henry was very patient with me searched to find The best deal for me. Entire process was professional. Followed CDC guideline for cleaning. Add tissue for br door.
Bret Pechtold
General Sales Manager
Dec 18, 2020
I would definitely come back. The sales process was...
I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here.
Dec 15, 2020
The team was great! Jeff Grote went out of his way to...
The team was great! Jeff Grote went out of his way to explain my issue and help rectify the bank’s mistake on my old car title. The staff was very professional and courteous. Alexis was very knowledgeable on tutorial explaining car functions. Bret Pechtold was a pleasure to do business with and motivated me to make the 2 1/2 hour drive.
Dec 14, 2020
Your Service department is great. Your staff in service...
Your Service department is great. Your staff in service are very professional and courteous. Thanks Dave Steffen for always taking care of my needs with my vehicle.
Nov 28, 2020
By far the easiest car buying experience I have ever had....
By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Rowland Laird
Sales & Leasing Consultant
Feb 21, 2021
This was my second purchase from Arnie Bauer and my...
This was my second purchase from Arnie Bauer and my second transaction with Rowland. In both cases, outstanding service. They (He) went above and beyond and, once again, I LOVE my car!
Feb 18, 2021
Got my car in and out in a hurry. No surprises, no...
Got my car in and out in a hurry. No surprises, no issues. You won't be disappointed. Excellent service. Keep up the great work.
Feb 16, 2021
Best car buying experience ever! Everyone was so nice and...
Best car buying experience ever! Everyone was so nice and helpful. I plan on buying future cars there. I couldn’t ask for a better experience.
Jan 14, 2021
I. Had. Great. Services. Dealing. With. Arnie. Bauer. Gmc...
I. Had. Great. Services. Dealing. With. Arnie. Bauer. Gmc Everybody. I met was. Friendly. And. Help full I. Will definitely. Be. Getting. My truck service. There and. Definitely. Want. To. Thank. Sales. Man. Rolland. For. Finding. My. Truck
Dec 14, 2020
Your Service department is great. Your staff in service...
Your Service department is great. Your staff in service are very professional and courteous. Thanks Dave Steffen for always taking care of my needs with my vehicle.
Greg Parker
Sales & Leasing Consultant
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Jan 01, 2021
My experience was excellent! Mr. Parker took very good...
My experience was excellent! Mr. Parker took very good care of me and be was very attentative to my special needs and very very professional.
Dec 14, 2020
Arnie Bauer is # one in providing top service. Greg...
Arnie Bauer is # one in providing top service. Greg Parker was professional and courteous, he exceeded our expectations and also provided outstanding support to us.
Dec 10, 2020
Was very happy Greg Parker helped us! He was very...
Was very happy Greg Parker helped us! He was very professional and helped me find my new car with no hidden fees! would highly recommend!
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Alex Cleetus
Sales & Leasing Consultant
Feb 18, 2021
This dealership was the definition of professional and...
This dealership was the definition of professional and friendly. Alex was super nice and let us test drive 3 separate cars with patience and knowledge about each vehicle. The whole car buying experience here was smooth and hassle free. The whole staff is genuine and most importantly their cars are high quality. I am definitely a customer for life
Feb 17, 2021
I am impressed with Alex Cleetus knowledge and...
I am impressed with Alex Cleetus knowledge and professional care he extended to me as a customer. He made me feel comfortable each step of the way to purchase. Trina Christensen explained the financing and warranty so I could understand. I didn’t feel pressured at anytime. I would highly recommend Arnie Bauer to family and friends.
Jan 29, 2021
Thank you for making my car buying and service experience...
Thank you for making my car buying and service experience easy and fast. Thank you, your doing a great Mark, Thank you thank you thank you
Jan 24, 2021
What an awesome dealership. The professionalism was...
What an awesome dealership. The professionalism was outstanding. I had been looking for months for the perfect used vehicle and Arnie Bauer delivered. They were very courteous and eager to make sure I was in a safe and sound used car for the best price around. Everything was explained and I was educated on how to further take care of my car with additional warranties. I would recommend them to everyone.
Jan 06, 2021
Definitely a good car buying experience for me and my...
Definitely a good car buying experience for me and my mother very friendly great energy. And just made the car buying experience less stressful . Truly the best !
Thomas Sinon
Sales & Leasing Consultant
Feb 03, 2021
I chose this dealership when I saw the price on cars.com...
I chose this dealership when I saw the price on cars.com and the vehicle was in outstanding condition according to description. Well outstanding condition means lemon/buyback title I guess which was told by the person who signed all the paper work left. Tom my salesman told me nothing about that which I feel is a big error on his part. I was disappointed after driving 7 hours to find that out and also a red strip on the vehicle which they failed to tell me about. Overall It’s very frustrating and then when I got home I took the vehicle to my local dealership and found out the batteries are bad and the air filters are dirty and need to be changed. The hardest part of all this is getting the sales manager or Tom to call me back and discuss these issues. Arnie Bauer where are you?!
Dec 17, 2020
Arnie Bauer has a modern, clean and comfortable waiting...
Arnie Bauer has a modern, clean and comfortable waiting area for those times that I bring my Cadillac for service. In addition, the Service Reps are knowledgeable and friendly.
Dec 16, 2020
I recently purchased a Cadillac XT5 from Arnie Bauer and...
I recently purchased a Cadillac XT5 from Arnie Bauer and everyone was courteous and helpful. My sales rep was Tom Sinon, who worked with us to put together a fair deal. He was very helpful with the little things too like demonstrating new features, setting up the new car etc. This was our 2nd purchase from Arnie Bauer.
Dec 03, 2020
Everyone was very friendly and helpful, My salesman Tom...
Everyone was very friendly and helpful, My salesman Tom was great, making my experience delightful. I would recommend this dealership to everyone. If I decide to change cars I will be back!
Nov 16, 2020
This dealership was a anchor of my old community in...
This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy service I found at other dealership... ..
Jessica McCormick
Customer Service Manager
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Feb 18, 2021
The young lady on the phone, I believe her name was...
The young lady on the phone, I believe her name was Jessica was very professional and courteous. She called me back like she said she would when my part came in. Upon arrival to the dealership they were very pleasant and professional as well.
Feb 02, 2021
They took care Radio going on and off they fix my back...
They took care Radio going on and off they fix my back brake light and he fixed a little ding in the side of my truck they did a good job thank
Jan 25, 2021
I found the dealership to be in great order the service...
I found the dealership to be in great order the service department was great especially a young lady name Jessica who setup my appointment even tho she was not there the ones that services me did a great job i will be recommending my friends to this dealership thanks for the great service Pastor Jessie W. Lee
Jan 09, 2021
Everything went smoothly and the dealership made you feel...
Everything went smoothly and the dealership made you feel welcome. My contact in the service department was very professional and kept me informed every step of the way. Thank you
Alyssa Farkas
GM
Feb 19, 2021
This is the fourth vehicle I have purchased from Arnie...
This is the fourth vehicle I have purchased from Arnie Bauer Cadillac. Alyssa Farkas/Gomez has been absolutely outstanding to work with and the sole reason why I have committed to purchasing this many cars in a short timeframe. She always goes above and beyond.
Feb 17, 2021
We had a great experience with all the employees at Arnie...
We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!
Jan 29, 2021
Everything was fast and easy going The young lady that...
Everything was fast and easy going The young lady that helped me was friendly/informative/ and went out of her way to make sure I was satisfied
Jan 07, 2021
I found your sales person, Allyssa Gomez/Farkas ( I have...
I found your sales person, Allyssa Gomez/Farkas ( I have e-mails with both names) to be uncooperative in the negotiation process I have become familiar to in buying a car. Our last correspondence ended with her saying "we are currently at a stand still". She then tried to offer me several lesser quality Encores that I had no interest in buying. I tried corresponding several more times but she would not reply. I finally purchased the car because myself wife wanted this specific car and I could not find another. If I would have found a different car I would not have purchased from your business. Your web site stated you were motivated to sell this car to make room for new arrivals. You could fool me with the way Allyssa treated the negotiation process. Also, after having agreed to purchase the car it came on line with a reduced price. Alyssa would not give me the new price unless I paid shipping, free during the agreed to sale, thus the price would be the same either way. I finally purchased the vehicle with the help of David Brdar. Do you think I will recommend your dealership to others or use again? Only if your dealership once again has the only car my wife wishes to own and I do not have to deal with "Alyssa"
Dec 24, 2020
The best I have ever dealt with i would remind them to...
The best I have ever dealt with i would remind them to anyone good salesman good job i would buy from them again and again
Joe Gromala
Parts Manager
Jan 28, 2021
Excellent experience in the service center, also the...
Excellent experience in the service center, also the parts manager was excellent to work with, Highly recommend Arnie Bauer! A great experience at Arnie Bauer
Jan 25, 2021
I found the dealership to be in great order the service...
I found the dealership to be in great order the service department was great especially a young lady name Jessica who setup my appointment even tho she was not there the ones that services me did a great job i will be recommending my friends to this dealership thanks for the great service Pastor Jessie W. Lee
Jan 09, 2021
Everything went smoothly and the dealership made you feel...
Everything went smoothly and the dealership made you feel welcome. My contact in the service department was very professional and kept me informed every step of the way. Thank you
Jan 08, 2021
It is an exceptional dealership. Everyone is courteous,...
It is an exceptional dealership. Everyone is courteous, friendly and knowledgeable. I have been doing business with them for 35 years and I keep going back because they care. From the owners to the staff everyone is helpful and kind. Thank you Arnie Bauer!
Dec 17, 2020
Arnie Bauer has a modern, clean and comfortable waiting...
Arnie Bauer has a modern, clean and comfortable waiting area for those times that I bring my Cadillac for service. In addition, the Service Reps are knowledgeable and friendly.
David Steffan
Service Coordinator
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Feb 20, 2021
I have been dealing with Annie Bauer for at least 24...
I have been dealing with Annie Bauer for at least 24 years I found the dealership to be the best around they have a excellent staff and their service department is beyond compare the best I've seen.
Feb 02, 2021
The best in class for sales and serviceThey whole team...
The best in class for sales and service They whole team and I do mean they are a team of people who all come together to give their customers a reason to come back and tell others about Arnie Bauer
Jan 31, 2021
I've been a customer of Bauer for at least 22 years there...
I've been a customer of Bauer for at least 22 years there service department is the best I've ever been involved with their are super as far repairing your vehicle and getting it back to you I've bought cars from other dealerships but had it serviced at Bauer.
Jan 21, 2021
I've been dealing with Annie Bauer for at least 22 years...
I've been dealing with Annie Bauer for at least 22 years they are a great dealership with a great service department thats a winning combination hard to find.
Tom Pagoria
Sales & Leasing Consultant
Oct 23, 2020
This is the 2nd vehicle I've purchased and or leased,...
This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.
Oct 08, 2020
I would like to thank the Arnie Bauer GMC ,Cadillac and...
I would like to thank the Arnie Bauer GMC ,Cadillac and Buick for taking good care of my needs regarding my vehicle, my I appreciate the respect that was given and the deal that was agreed upon. I just purchase this used 2018 Terrain that was pulling to the left. The technicians found that it in fact needed to have a wheel alignment. Now, my truck is driving straight, which is important in driving. Thank you for My GMC!
Sep 30, 2020
Tom Pagoria was my salesman he was very nice and...
Tom Pagoria was my salesman he was very nice and knowledgeable about the SUV's on the lot we test drove the vehicle and had another appointment over in Orland Park . We had left and after about may 3 miles We turned around and went to talk to Tom and met Angie and Trina ! Thank you guys I love my Red GMC Terrain !😁🥰😍😘
Jul 06, 2020
Did a great job on pricing very informative very clean...
Did a great job on pricing very informative very clean and helpful employees. Team work on getting you in and out after deal made very please.
Jun 08, 2020
Love working with the Arnie Bauer team!Customer service...
Love working with the Arnie Bauer team! Customer service is great, cars are always ready when promised. Facility is neat and clean. Always happy with our experience!
Alexis Malecha
Sales & Leasing Consultant
Feb 20, 2021
Adam, Service Advisor is knowledgeable, professional,...
Adam, Service Advisor is knowledgeable, professional, amiable and an asset to the Arne Bauer Cadillac Dealership. I enjoy working with him! For me-No Facebook!
Feb 19, 2021
This is the fourth vehicle I have purchased from Arnie...
This is the fourth vehicle I have purchased from Arnie Bauer Cadillac. Alyssa Farkas/Gomez has been absolutely outstanding to work with and the sole reason why I have committed to purchasing this many cars in a short timeframe. She always goes above and beyond.
Feb 19, 2021
Good attention and they take the time to give you what...
Good attention and they take the time to give you what you want.. Not pushing to sell .. Everyone work to help and satisfying your needs
Dec 18, 2020
Horrible experience from start to finish , adding stuff...
Horrible experience from start to finish , adding stuff to my monthly bill i didn't ask for, finance guy not very pleasant attitude not very friendly
Dec 17, 2020
I was searching for a a specific CTS. After a nationwide...
I was searching for a a specific CTS. After a nationwide search and feelers sent out to several dealerships, I was fortunate to reach out to Alexandra and the team at Arnie Bauer. I was initially leery of a Chicagoland dealer. Alexandra and her team were beyond professional and transparent in all of our dealings. She was able to compile all of the information needed once we had come to a deal (over the phone mind you) and have everything organized to that I was in my new car inside of an hour. I cant recommend Alexandra and this dealership high enough. Honest and transparent. Thank you so much.
Danielle O'Connor
Service Advisor
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Feb 20, 2021
The service great. They finished me in a timely matter....
The service great. They finished me in a timely matter. My service guy explained to me everything they were doing and answered all the questions that I had.
Feb 08, 2021
Daniel was very helpful and polite appreciate your...
Daniel was very helpful and polite appreciate your service and will return in the future. Much better experience than Phillips Chevrolet. She was very prompt and made sure my needs were met.
Feb 05, 2021
Soon as I walked in a gentleman greeted me and said he...
Soon as I walked in a gentleman greeted me and said he can help. What was awesome was I got there 1 hour early because I has to be at work at 7pm that night. Any way Norm was great. He help me order an brand new Cadillac Escalade for the first time. It was fun and he answered all of my questions. Just want you guys to know, I am from South Bend In and have a 90 minute drive one way. Everyone is polite and friendly as I walk through the dealership. Great job when dealing with people. A+ in my book. Keep up the great work.. Yours Truly Will Brown
Feb 03, 2021
Service was great I go Danielle every time I go she’s...
Service was great I go Danielle every time I go she’s wonderful and very knowledgeable and great customer service I like coming to Arnie
Chistopher Baker
Service Advisor
Feb 23, 2021
Great customer service and very friendly Chris and the...
Great customer service and very friendly Chris and the staff was very helpful and concerned with my needs his overall attitude and professionalism was excellent
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Feb 12, 2021
Went for an oil change which was done within an hour,...
Went for an oil change which was done within an hour, however my car was not run through the was as it usually is. Everyone was nice.
Feb 11, 2021
The wait time for my oil change was reasonable. I was...
The wait time for my oil change was reasonable. I was informed of suggestions for additional maintenance but was not pressured to do so at this time. Chris researched the cost of new tires and suggested a schedule for replacement in the future. Very professional.
Feb 02, 2021
The best in class for sales and serviceThey whole team...
The best in class for sales and service They whole team and I do mean they are a team of people who all come together to give their customers a reason to come back and tell others about Arnie Bauer
Mark Snyder
Service Manager
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Jan 09, 2021
Everything went smoothly and the dealership made you feel...
Everything went smoothly and the dealership made you feel welcome. My contact in the service department was very professional and kept me informed every step of the way. Thank you
Dec 14, 2020
Your Service department is great. Your staff in service...
Your Service department is great. Your staff in service are very professional and courteous. Thanks Dave Steffen for always taking care of my needs with my vehicle.
Nov 19, 2020
Once again it was a pleasure dealing with all of Arnie...
Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.
Nov 16, 2020
Service was excellent I will refer customers to Arnie...
Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.
Tiara Wright
Internet Sales
Feb 23, 2021
I have purchased 3 new cars from Arnie Bauer and the...
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Feb 17, 2021
We had a great experience with all the employees at Arnie...
We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!
Anthony Myers
Sales
Feb 17, 2021
We had a great experience with all the employees at Arnie...
We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!
Jonathan Larson
Internet Sales
Sydnie Nugent
Social Media Coordinator
Miranda Swinea
Internet Sales
