Staff
Adam Estes
Service Advisor
Mark Diehl
Service Advisor
Bill Neibert
Service Advisor
Alyssa Gomez
New Car Sales Manager
David Brdar
Sales & Leasing Consultant
Norm Mitchell
Sales & Leasing Consultant
Henry Horton
Sales & Leasing Consultant
Rowland Laird
Sales & Leasing Consultant
Bret Pechtold
General Sales Manager
Greg Parker
Sales & Leasing Consultant
Alex Cleetus
Sales & Leasing Consultant
Thomas Sinon
Sales & Leasing Consultant
David Steffan
Service Coordinator
Chistopher Baker
Service Advisor
Jessica McCormick
Customer Service Manager
JOSEPH Gromala
Parts Manager
Alyssa Farkas
GM
Tom Pagoria
Sales & Leasing Consultant
Alexis Malecha
Sales & Leasing Consultant
Mark Snyder
Service Manager
John Kukulka
Service Advisor
Cody Bakr
New Car Sales Manager
Tiara Wright
Internet Sales
Lee Mora
Sales
Sydnie Nugent
Social Media Coordinator
Kyle Victor
Sales
Jeff Grote
Used Car Manager/Expert
Jonathan Larson
Internet Sales
Sam Sodre
Sales
Fatima Yamout
Internet Sales
Miranda Swinea
Internet Sales
Adam Estes
Service Advisor
Jul 20, 2021
If it weren't for the incessant calls, texts and emails...
If it weren't for the incessant calls, texts and emails this woukd be a great place for service. Good service, reasonable pricing and friendly atmosphere.
Jul 13, 2021
I came into the service center for an oil change. A few...
I came into the service center for an oil change. A few days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rated the correct service rep, because he was friendly and gave excellent service.
Jul 13, 2021
I've been coming to this service department since 2013....
I've been coming to this service department since 2013. Always had a great experience. Adam is fantastic. Knows his job and always has a winning attitude!
Jul 13, 2021
1st there were 2 men talking to each other at the intake,...
1st there were 2 men talking to each other at the intake, upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told me that someone would be with me shortly.. Lastly, I could not get a 10 percent discount, because I did not have the physical coupon that Arnie Bauer sent me. i have received discounts in the past at the mention of a price special. This service department allowed a customer to walk off with my keys before, and hid it from the service manager. Perhaps that should have been my last visit.
Jul 13, 2021
I have been servicing my car with Adam since I brought my...
I have been servicing my car with Adam since I brought my car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never leave not understanding. I have to say great work Adam and thanks for all your help it’s greatly appreciated.
Mark Diehl
Service Advisor
Jul 23, 2021
I have been a customer of this dealership for many years....
I have been a customer of this dealership for many years. All repairs and services are done at the dealership. The personnel are friendly and courteous. I am always satisfied with the service.
Jul 13, 2021
Didn't have any major problems with your service dept.,...
Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one
Jul 13, 2021
Very good very good good greeting. Good service don’t...
Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank you.
Jul 08, 2021
Great people, great facility, great service,have 100% of...
Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales.
Jul 05, 2021
My truck was worse after the repair. My right wheel...
My truck was worse after the repair. My right wheel suddenly locked up in the middle of traffic 10 minutes after I left the service department. I had to have my truck towed back to the service center after they had already kept it for 3.5 days.
Bill Neibert
Service Advisor
Jul 13, 2021
Didn't have any major problems with your service dept.,...
Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one
Jul 08, 2021
The experience was good. It was for the first oil change...
The experience was good. It was for the first oil change and I did not lease the car from Bauer but from Holland, MI. but I have it serviced in Illinois.
Jul 08, 2021
They are always patient with me that’s why I always buy...
They are always patient with me that’s why I always buy my cars from them. I own 3 Cadillacs. Brent always make me feel special.
Jun 30, 2021
Great service. Called and was able to get an appointment...
Great service. Called and was able to get an appointment the same day. They restored my 21 year old car, to the pristine state that I had when originally purchased from Dave Miller Olds in 2000.
Jun 29, 2021
We take all our vehicles there for service. Always top...
We take all our vehicles there for service. Always top notch.
Alyssa Gomez
New Car Sales Manager
Jul 09, 2021
The best time I every had in a dealership's every one...
The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you
Jul 05, 2021
I was so Impressed on how they helped me find a vehicle...
I was so Impressed on how they helped me find a vehicle within my budget and how I was not sitting there all day. I would definitely recommend Arnie Bauer to everyone.
Jul 02, 2021
I was very pleased with all the prompt service and the...
I was very pleased with all the prompt service and the vast knowledge that the sales staff had.
Jun 23, 2021
Our salesman Greg was phenomenal! He was very...
Our salesman Greg was phenomenal! He was very knowledgeable, professional and patient as made our final purchase. Great service!
Jun 18, 2021
This dealership has great customer services. Rowland...
This dealership has great customer services. Rowland Laird was a great sales person, and was very knowledgeable about the vehicle he was selling, and good with keep customers in perspective
David Brdar
Sales & Leasing Consultant
Jul 28, 2021
They had the car I wanted. Everyone was nice but the...
They had the car I wanted. Everyone was nice but the process took forever. We are happy with our purchase. We would buy from them in the future.
Jun 08, 2021
Can't solve problem with OnStar third trip not happy....
Can't solve problem with OnStar third trip not happy. Although it's more an OnStar problem.This still have been taken care of already.
May 26, 2021
Great service! Very friendly and helpful. Made the...
Great service! Very friendly and helpful. Made the process very easy. Got us in and out as quickly as possible. Very knowledgeable. I would recommend them.
Apr 13, 2021
Customer service was great! David and Trina were very...
Customer service was great! David and Trina were very polite and helpful. The process was fast and seamless! Only negative thing that I didn’t notice until I was pulling away was the gas tank was on half and not full. Over all was a good experience!
Apr 13, 2021
The dealership worked very hard to get the best deal they...
The dealership worked very hard to get the best deal they could! I can not say the same thing for GMC CREDIT! They were terrible!!!
Norm Mitchell
Sales & Leasing Consultant
Jul 23, 2021
They were willing to work with me which I appreciated, my...
They were willing to work with me which I appreciated, my salesman went above and beyond, very nice clean place, I was there before open hours and it was very nice Norm was there early too and willing to help me right away.
Jun 08, 2021
Family owned business that treats it customers like...
Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years
Apr 28, 2021
Great professional team and straight forward folks...
Great professional team and straight forward folks starting with Salesperson Norm and service manager Bill. Bill provided a good estimate on when service would be completed so set the right expectation.
Mar 25, 2021
I am well pleased with the service and the buying of my...
I am well pleased with the service and the buying of my new car. Norman was very helpful and well knowledgeable with the service. Thank You very much
Mar 24, 2021
This is my 7th Escalade since 2003...Norm has been a...
This is my 7th Escalade since 2003...Norm has been a great salesman over all these years. My husband and I appreciate his personal attention and professionalism. He has always been informative and resourceful. He is knowledgeable and is we recommend him to anyone looking for car purchase. Outstanding!
Henry Horton
Sales & Leasing Consultant
Jul 02, 2021
I was very pleased with all the prompt service and the...
I was very pleased with all the prompt service and the vast knowledge that the sales staff had.
Jun 08, 2021
This is car number 6 for our family we love the excellent...
This is car number 6 for our family we love the excellent service Henry has shown us every time❤️❤️❤️❤️ We would recommend people to come to the dealership.
Jun 07, 2021
They have the answers for you and you are in and out in a...
They have the answers for you and you are in and out in a timely matter I was informed on the parts my vehicle would need in the future
May 18, 2021
Henry was an excellent salesman, and helped us pick out a...
Henry was an excellent salesman, and helped us pick out a great car for a great price. For anyone looking for a car, I definitely recommend this dealership and this team member!
May 18, 2021
Henry was really good to us. Explained several options...
Henry was really good to us. Explained several options and give us time to consider what was best for us without any pressure. Thank you.
Rowland Laird
Sales & Leasing Consultant
Jun 20, 2021
Great Customer Service Especially Chris (Service...
Great Customer Service Especially Chris (Service Department) Is very detailed oriented great person All around brought in car service appointment Chris treated my car like it was his personal Car I highly recommend
Jun 18, 2021
This dealership has great customer services. Rowland...
This dealership has great customer services. Rowland Laird was a great sales person, and was very knowledgeable about the vehicle he was selling, and good with keep customers in perspective
Jun 15, 2021
I called Arnie Bauer at 5:45pm and asked about a vehicle...
I called Arnie Bauer at 5:45pm and asked about a vehicle that was posted online then I was told to come right in. I was there all of 1 1/2 hour before I had the car I went in for and at a great deal. Rowland is the best check him out. Very professional and he listens
May 06, 2021
Outstanding customer service and friendly staff! Chris...
Outstanding customer service and friendly staff! Chris made sure that I was aware of what was going on with my Cadillac CT6. Thanks guys for always making me feel sure that whatever is going on with myCadillac will be taking care of when I leave!
May 04, 2021
It is a great place to come if you looking for great...
It is a great place to come if you looking for great service wonderful pricing good hospitality just all around clean and family friendly. Thanks
Bret Pechtold
General Sales Manager
Jun 30, 2021
Fast and friendly had excellent service I will recommend...
Fast and friendly had excellent service I will recommend to everyone I know and meet
Jun 24, 2021
The service center is ok. My phone charger isn't working...
The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!
Jun 08, 2021
Family owned business that treats it customers like...
Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years
Mar 18, 2021
I had a great experience everyone was professional...
I had a great experience everyone was professional courteous great job to all the people at Arnie Bauer I would always recommend them to anyone
Dec 18, 2020
I would definitely come back. The sales process was...
I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here.
Greg Parker
Sales & Leasing Consultant
Jun 23, 2021
Our salesman Greg was phenomenal! He was very...
Our salesman Greg was phenomenal! He was very knowledgeable, professional and patient as made our final purchase. Great service!
Jun 02, 2021
Great Service and Great Vehicles at Great Prices. The...
Great Service and Great Vehicles at Great Prices. The Salesman was honest and truthful and did not try to take advantage of me or mislead me.
May 08, 2021
Friendly and helpful staff. My car was ready when I went...
Friendly and helpful staff. My car was ready when I went back with the check. Patiently assisted me in understanding all functions of the car.
Apr 30, 2021
Great Sales Team!! I would happily buy another car from...
Great Sales Team!! I would happily buy another car from Arnie Bauer. The were quick and efficient and seem to genuinely care about their customers.
Apr 15, 2021
Very pleased with the service I received. Everyone was...
Very pleased with the service I received. Everyone was professional and courteous. My sales person Greg Parker was very knowledgeable and made me feel comfortable.
Alex Cleetus
Sales & Leasing Consultant
May 28, 2021
Arnie bauer has nice honest people that helped me with my...
Arnie bauer has nice honest people that helped me with my purchase of a 2020 van Alex was a nice gentlemen to work with thanks alex
May 04, 2021
Purchasing my new Buick Envision from Arnie Bauer GMC has...
Purchasing my new Buick Envision from Arnie Bauer GMC has been a very positive experience. My salesperson, Alex Cleetus, has been a pleasure to work with. He is easy to talk to and goes the extra mile for his customer. Alex spent a lot of time pointing out the car’s features and patiently answered all my questions. He clearly presented all the options that could be added, but I never felt pressured. I really appreciate that! I highly recommend buying your next car from Arnie Bauer GMC Cadillac.
Apr 28, 2021
Alex took great care of me and gave me a great deal on a...
Alex took great care of me and gave me a great deal on a Buick encore GX! He made my experience a pleasant one and gave excellent service. I WILL be back to do business with him again!!!
Apr 27, 2021
Alex listened to what I wanted and actually put me in a...
Alex listened to what I wanted and actually put me in a better vehicle for just about the same money. Well done Alex! 3rd vehicle in a row purchased from Arnie Bauer.
Apr 16, 2021
Dealership is very courteous and attentive . Will work...
Dealership is very courteous and attentive . Will work with any situation and will take time ro answer question so you will feel Ask for Alex
Thomas Sinon
Sales & Leasing Consultant
Jul 13, 2021
The way you stereotype and treat a female buyer. Have...
The way you stereotype and treat a female buyer. Have bought over 10 cars in my lifetime and the car payment and down payment they were asking of me was almost insulting.
Jun 24, 2021
The service center is ok. My phone charger isn't working...
The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!
Jun 18, 2021
I had a great customer experience. Being that this was a...
I had a great customer experience. Being that this was a purchase of a truck as they are in high demand the turnaround time in terms of is ordering it and delivery was satisfactory.
May 04, 2021
We received excellent service. All our questions were...
We received excellent service. All our questions were answered to our satisfaction. There was no doubt about the car we purchased and its price. All financial information was clear.
Apr 14, 2021
Worth the extra drive to purchase the vehicle. They were...
Worth the extra drive to purchase the vehicle. They were very helpful an prompt with the need paperwork for a out of state purchase. Could have done a lot better detailing the vehicle. Spent the next day doing what should have been done before we took it home.
David Steffan
Service Coordinator
Jul 13, 2021
Didn't have any major problems with your service dept.,...
Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one
Jul 08, 2021
They are always patient with me that’s why I always buy...
They are always patient with me that’s why I always buy my cars from them. I own 3 Cadillacs. Brent always make me feel special.
Jun 29, 2021
We take all our vehicles there for service. Always top...
We take all our vehicles there for service. Always top notch.
Jun 28, 2021
I had a very pleasant experience while shopping looking...
I had a very pleasant experience while shopping looking for my everyone was very professional and made you feel right at home.. my experience was very smooth sailing nice and easy so I do recommend anyone.. when shopping for a car to absolutely go there thank you that is my input everyone have a wonderful day..👌👌👌👌👌👌
Jun 22, 2021
Excellent dealership, top notch service, top notch...
Excellent dealership, top notch service, top notch people, could not be happier with the experience
Chistopher Baker
Service Advisor
Jul 06, 2021
Very timely work done. Very courteous & friendly...
Very timely work done. Very courteous & friendly management and staff. Very efficient on getting an appointment for your car to be serviced. I would recommend family & friends
Jul 05, 2021
The dealership is good about reminding you when your car...
The dealership is good about reminding you when your car needs service. Service staff is friendly and courteous. They did my oil change and once over in half the time they guessed it might take. I love being able to run the car over anytime for a tire check and exterior car wash.
Jun 30, 2021
Very interested in what was going on with my truck....
Very interested in what was going on with my truck. Listening skills are at 100% and the work is even higher. Never thought about buying a gmc but I live it.
Jun 25, 2021
The customer service was excellent. The quality of...
The customer service was excellent. The quality of service great
Jun 23, 2021
Very disturbing experience. No customer empathy....
Very disturbing experience. No customer empathy. Dissatisfied customer. Next Step?
Jessica McCormick
Customer Service Manager
Jul 13, 2021
1st there were 2 men talking to each other at the intake,...
1st there were 2 men talking to each other at the intake, upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told me that someone would be with me shortly.. Lastly, I could not get a 10 percent discount, because I did not have the physical coupon that Arnie Bauer sent me. i have received discounts in the past at the mention of a price special. This service department allowed a customer to walk off with my keys before, and hid it from the service manager. Perhaps that should have been my last visit.
Jun 23, 2021
Very disturbing experience. No customer empathy....
Very disturbing experience. No customer empathy. Dissatisfied customer. Next Step?
Jun 22, 2021
Excellent dealership, top notch service, top notch...
Excellent dealership, top notch service, top notch people, could not be happier with the experience
Jun 17, 2021
great service. fast and friendly and when i needed info...
great service. fast and friendly and when i needed info they called back and explained stuff and my car was clean and ready for pickup
Jun 08, 2021
Family owned business that treats it customers like...
Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years
JOSEPH Gromala
Parts Manager
Jul 13, 2021
Very good very good good greeting. Good service don’t...
Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank you.
Jun 08, 2021
Family owned business that treats it customers like...
Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years
May 31, 2021
My first time using this dealership for service, we Just...
My first time using this dealership for service, we Just moved into the area and my son recommended this dealer.Great service and very friendly people.
May 28, 2021
Verry helpfully explains wa paint codes parts department...
Verry helpfully explains wa paint codes parts department chevy of homewood parts department asked us not to ask for paint codes for our axalta paint store
May 25, 2021
Great dealership, everyone I've dealt with have been...
Great dealership, everyone I've dealt with have been friendly and knowledgeable. Car was fixed quickly and correctly. A great experience from start to finish.
Alyssa Farkas
GM
Jun 18, 2021
I had a great customer experience. Being that this was a...
I had a great customer experience. Being that this was a purchase of a truck as they are in high demand the turnaround time in terms of is ordering it and delivery was satisfactory.
Jun 08, 2021
Family owned business that treats it customers like...
Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years
May 18, 2021
Henry was an excellent salesman, and helped us pick out a...
Henry was an excellent salesman, and helped us pick out a great car for a great price. For anyone looking for a car, I definitely recommend this dealership and this team member!
Apr 14, 2021
Worth the extra drive to purchase the vehicle. They were...
Worth the extra drive to purchase the vehicle. They were very helpful an prompt with the need paperwork for a out of state purchase. Could have done a lot better detailing the vehicle. Spent the next day doing what should have been done before we took it home.
Apr 07, 2021
The guy that processed our loan was a straight dick....
The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy
Tom Pagoria
Sales & Leasing Consultant
Jul 13, 2021
Didn't have any major problems with your service dept.,...
Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one
Jul 08, 2021
Great people, great facility, great service,have 100% of...
Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales.
Jun 08, 2021
Family owned business that treats it customers like...
Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years
Jun 08, 2021
Guy wanted to buy my truck in service spoke the company...
Guy wanted to buy my truck in service spoke the company up so highly how they buy them at a great value then sell them for only 3,000.00 more. Brought me a KBB on my truck that didn’t even go to my truck. I looked it up myself showed him and he said that I did it wrong. I used my vin. After going to his manager we came to deal and I sold my truck. To them and then they still marked it up 5,500.00 and it didn’t fix the issue it was in service for. Never do business again with them. Adam in service is amazing though great guy very knowledgeable
May 27, 2021
Everyone there was friendly and helpful. The process was...
Everyone there was friendly and helpful. The process was quick. We are very pleased with our trip to Arnie Bauer since we only planned on looking at first…saw a car that we liked and it was taken care of quickly.
Alexis Malecha
Sales & Leasing Consultant
Jun 24, 2021
The service center is ok. My phone charger isn't working...
The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!
Jun 16, 2021
They were very friendly helpful and professional in the...
They were very friendly helpful and professional in the way they handled my lease. I would definitely recommend Arnie Bauer to my family and friends.
Jun 02, 2021
Professional, efficient, organized, extremely...
Professional, efficient, organized, extremely knowledgeable, friendly. From the time I drove on the lot (old car) to driving off the lot (new car) 2 hours!!!
Apr 23, 2021
Very friendly...strives to meet all your needs ! Very...
Very friendly...strives to meet all your needs ! Very concerned about your happiness after purchase as well as your needs prior to purchase ! Very friendly staff, from the minute you walk in the door till the second you leave ! I highly recommend this dealership for every single need you have !
Apr 19, 2021
Great purchasing experience. Alexis was great. She was...
Great purchasing experience. Alexis was great. She was very knowledgeable and patient. The finance dept was quick and the woman that took care of me was very efficient and nice. My husband had purchased vehicles from here before I will be a return customer when the time comes
Mark Snyder
Service Manager
Jun 28, 2021
I had a very pleasant experience while shopping looking...
I had a very pleasant experience while shopping looking for my everyone was very professional and made you feel right at home.. my experience was very smooth sailing nice and easy so I do recommend anyone.. when shopping for a car to absolutely go there thank you that is my input everyone have a wonderful day..👌👌👌👌👌👌
Jun 23, 2021
Very disturbing experience. No customer empathy....
Very disturbing experience. No customer empathy. Dissatisfied customer. Next Step?
Jun 22, 2021
Excellent dealership, top notch service, top notch...
Excellent dealership, top notch service, top notch people, could not be happier with the experience
Jun 17, 2021
great service. fast and friendly and when i needed info...
great service. fast and friendly and when i needed info they called back and explained stuff and my car was clean and ready for pickup
Jun 09, 2021
This was the worst service that I have ever experienced...
This was the worst service that I have ever experienced in my life! I got the whole run around with this dealership with my vehicle. Customer service very very bad. Will not recommend this service to anyone
John Kukulka
Service Advisor
Jul 13, 2021
My repair was fast and the work was excellent. The...
My repair was fast and the work was excellent. The service was also superb and I would most definitely return and/or recommend to others.
Jun 25, 2021
Very good with coumsKnKeep up the good...
Very good with coums Kn Keep up the good work. an N BLESS ALL
Jun 24, 2021
The service center is ok. My phone charger isn't working...
The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!
Jun 22, 2021
Excellent dealership, top notch service, top notch...
Excellent dealership, top notch service, top notch people, could not be happier with the experience
Jun 20, 2021
I did an oil change , other dealerships wash the car for...
I did an oil change , other dealerships wash the car for you or at least ask you if you want a car wash. They didn’t ask or wash my car .
Cody Bakr
New Car Sales Manager
Jul 29, 2021
Personally I don’t care about the “dealership” - for me...
Personally I don’t care about the “dealership” - for me it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not just a “salesperson”! I would without any hesitation, and already have, refer HIM to anyone interested in buying a vehicle. He proved to me that getting what I wanted and needed and could afford was achievable and that was his goal! One stop shopping!! I had no thoughts to go any where else!! Truly Sam is an asset!! I am completely impressed and totally satisfied!! As to the dealership - Don’t let him go!! It’s not the name or place - it’s the people that work for you - Sam is number 1 in my book!! Great Job to your hiring skills - YOU have a winner with Sam Sodre!!!
Jul 13, 2021
The way you stereotype and treat a female buyer. Have...
The way you stereotype and treat a female buyer. Have bought over 10 cars in my lifetime and the car payment and down payment they were asking of me was almost insulting.
Jul 08, 2021
Great people, great facility, great service,have 100% of...
Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales.
Jun 30, 2021
Cody was amazing! Very helpful and went above and beyond...
Cody was amazing! Very helpful and went above and beyond to make our experience a good one.
Jun 26, 2021
Not pushy. Good people. Worked with Kyle to get our car....
Not pushy. Good people. Worked with Kyle to get our car. Nice sales manager Cody. Easy process & they all stayed late to get it done.
Tiara Wright
Internet Sales
Jun 20, 2021
Great Customer Service Especially Chris (Service...
Great Customer Service Especially Chris (Service Department) Is very detailed oriented great person All around brought in car service appointment Chris treated my car like it was his personal Car I highly recommend
Mar 26, 2021
I really like the car! Sales guy told me he’d call me in...
I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!
Mar 22, 2021
The sales person was great Greg Parker I told him what I...
The sales person was great Greg Parker I told him what I wanted and he produced. I was concerned about the financing process still waiting for my car to be paid off from deal
Mar 15, 2021
I Love the car and got a great deal! Double whammy! The...
I Love the car and got a great deal! Double whammy! The deal was quick and easy as well. Coulndt have asked for a better experience! Keep up the good work!
Mar 12, 2021
I was looking for a particular vehicle online and found...
I was looking for a particular vehicle online and found it at this dealership. Tiara was great to work with and put me in contact with Alex. Alex was very easy to work with and was constantly keeping me informed. I am very happy with the service and I would recommend them to anyone.
Lee Mora
Sales
Jul 05, 2021
I was so Impressed on how they helped me find a vehicle...
I was so Impressed on how they helped me find a vehicle within my budget and how I was not sitting there all day. I would definitely recommend Arnie Bauer to everyone.
Jun 03, 2021
I had the pleasure of working with Lee Mora, he exceeded...
I had the pleasure of working with Lee Mora, he exceeded all expectations. We live in another state and we’re interested in a car that is currently in high demand and he worked hard to help us close the deal. He never left us hanging and was quick to respond to any questions we had. Thanks lee for a great experience.
May 22, 2021
Lee is the best sales rep. I ever had. He's very...
Lee is the best sales rep. I ever had. He's very knowledgeable, dedicated, and knows how to get the job done! He helped me out of a very tricky situation that other dealers couldn't resolve. Not only did he get me approved, but he got me into the vehicle I truly wanted; and in a timely manner! Purely excellent!!!! B. Lowe
May 13, 2021
Don't know about twenty five words but me and my...
Don't know about twenty five words but me and my daughter choose your dealership and we did go to others looking for the best deal lee mora was very helpful never pressuring us but stay in contact with us so this is why we did the deal
Apr 27, 2021
I am so happy with my 2015 GMC Terrain Lee was so helpful...
I am so happy with my 2015 GMC Terrain Lee was so helpful and got me exactly what i wanted. Thank you so much for everything.
Sydnie Nugent
Social Media Coordinator
Jul 13, 2021
Very good very good good greeting. Good service don’t...
Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank you.
Jun 16, 2021
They were very friendly helpful and professional in the...
They were very friendly helpful and professional in the way they handled my lease. I would definitely recommend Arnie Bauer to my family and friends.
Jun 08, 2021
No follow-up to let you know what th issue is before...
No follow-up to let you know what th issue is before starting work. I was waiting for my vehicle and Chris never came to talk to me until I contacted him.
Apr 01, 2021
The dealership team matched the deal that was mailed to...
The dealership team matched the deal that was mailed to me, and my salesman, Lee Mora, was knowledgeable and professional. My experience was very positive,
Mar 26, 2021
I really like the car! Sales guy told me he’d call me in...
I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!
Kyle Victor
Sales
Jun 30, 2021
Fast and friendly had excellent service I will recommend...
Fast and friendly had excellent service I will recommend to everyone I know and meet
Jun 26, 2021
Not pushy. Good people. Worked with Kyle to get our car....
Not pushy. Good people. Worked with Kyle to get our car. Nice sales manager Cody. Easy process & they all stayed late to get it done.
Jun 22, 2021
I got in made my purchase and was done. No worthless...
I got in made my purchase and was done. No worthless sales pitches they answered all my questions without any unnecessary gimmicks. I really enjoyed the experience.
Jun 02, 2021
The salesperson was nice and patient. He walked me...
The salesperson was nice and patient. He walked me through the steps of leasing vs. Buying a car. When the car arrived he went through the features with me.
Apr 02, 2021
My salesman was very good and knew what I was looking...
My salesman was very good and knew what I was looking for. The dealership was on point with working on my sale. Great Job everyone!!!
Jeff Grote
Used Car Manager/Expert
Jun 08, 2021
Family owned business that treats it customers like...
Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years
Jun 08, 2021
No follow-up to let you know what th issue is before...
No follow-up to let you know what th issue is before starting work. I was waiting for my vehicle and Chris never came to talk to me until I contacted him.
Apr 30, 2021
Great Sales Team!! I would happily buy another car from...
Great Sales Team!! I would happily buy another car from Arnie Bauer. The were quick and efficient and seem to genuinely care about their customers.
Mar 23, 2021
Absolutely a pleasure dealing with the staff at Arnie...
Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.
Jonathan Larson
Internet Sales
Jul 13, 2021
Very good very good good greeting. Good service don’t...
Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank you.
Jun 02, 2021
Great Service and Great Vehicles at Great Prices. The...
Great Service and Great Vehicles at Great Prices. The Salesman was honest and truthful and did not try to take advantage of me or mislead me.
Mar 30, 2021
I set everything up over the phone as I live 2 hours...
I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!
Sam Sodre
Sales
Jul 29, 2021
Personally I don’t care about the “dealership” - for me...
Personally I don’t care about the “dealership” - for me it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not just a “salesperson”! I would without any hesitation, and already have, refer HIM to anyone interested in buying a vehicle. He proved to me that getting what I wanted and needed and could afford was achievable and that was his goal! One stop shopping!! I had no thoughts to go any where else!! Truly Sam is an asset!! I am completely impressed and totally satisfied!! As to the dealership - Don’t let him go!! It’s not the name or place - it’s the people that work for you - Sam is number 1 in my book!! Great Job to your hiring skills - YOU have a winner with Sam Sodre!!!
Jul 09, 2021
The best time I every had in a dealership's every one...
The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you
Fatima Yamout
Internet Sales
Jun 24, 2021
The service center is ok. My phone charger isn't working...
The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!
May 18, 2021
Henry was really good to us. Explained several options...
Henry was really good to us. Explained several options and give us time to consider what was best for us without any pressure. Thank you.
Miranda Swinea
Internet Sales
Mar 30, 2021
I set everything up over the phone as I live 2 hours...
I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!