Staff

Adam Estes

Adam Estes

Service Advisor
211 Reviews
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Bill Neibert

Bill Neibert

Service Advisor
202 Reviews
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Mark Diehl

Mark Diehl

Service Advisor
197 Reviews
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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager

Certified
128 Reviews
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David Brdar

David Brdar

Sales & Leasing Consultant
78 Reviews
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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
77 Reviews
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Henry Horton

Henry Horton

Sales & Leasing Consultant
64 Reviews
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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
59 Reviews
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Bret Pechtold

Bret Pechtold

General Sales Manager
53 Reviews
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Greg Parker

Greg Parker

Sales & Leasing Consultant
52 Reviews
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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
50 Reviews
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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
46 Reviews
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Jessica McCormick

Jessica McCormick

Customer Service Manager
40 Reviews
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David Steffan

David Steffan

Service Coordinator
36 Reviews
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Chistopher Baker

Chistopher Baker

Service Advisor
32 Reviews
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Alyssa Farkas

Alyssa Farkas

GM
32 Reviews
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Joe Gromala

Joe Gromala

Parts Manager
30 Reviews
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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
27 Reviews
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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
26 Reviews
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Mark Snyder

Mark Snyder

Service Manager
17 Reviews
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John Kukulka

John Kukulka

Service Advisor
9 Reviews
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Tiara Wright

Tiara Wright

Internet Sales
7 Reviews
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Lee Mora

Lee Mora

Sales
4 Reviews
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Sydnie Nugent

Sydnie Nugent

Social Media Coordinator
3 Reviews
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Jeff Grote

Jeff Grote

Used Car Manager/Expert
2 Reviews
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Jonathan Larson

Jonathan Larson

Internet Sales
1 Review
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Miranda Swinea

Miranda Swinea

Internet Sales
1 Review
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Kyle Victor

Kyle Victor

Sales
1 Review
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Sam Sodre

Sam Sodre

Sales
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Fatima Yamout

Fatima Yamout

Internet Sales
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Adam Estes

Adam Estes

Service Advisor
Adam is a father to his son Jamison and spends most of his free time with him. He also loves outdoor adventures. He came to Arnie Bauer years ago looking for a place to work with people in a great atmosphere and our customers love him. He is always willing to go above and beyond for our customers.
Recent Reviews

May 12, 2021

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Adam Estes always gives me great service very...

Adam Estes always gives me great service very knowledgeable and helpful . I receive my vehicle in a reasonable time period, it is cleaned and he addresses my concerns

May 12, 2021

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Professional Staff. My service personal Adam is the Best!...

Professional Staff. My service personal Adam is the Best! Professional Efficient & Great Kind Spirits. Efficient time wait considering the customers issues of Service. I’ve appreciated my care!

Apr 29, 2021

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The service I have received from this dealership has been...

The service I have received from this dealership has been excellent. Adam, my service specialist is very professional, courteous and attentive. When I’ve brought my vehicle in for service, my service specialist has made sure that everything was taken care of.

Apr 28, 2021

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They’re good and receptive of customers, just wish they...

They’re good and receptive of customers, just wish they would take in consideration to change bulbs and minor things at a low cost, return your car washed

Apr 24, 2021

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I sat all day waiting for my car just to bring a loaner...

I sat all day waiting for my car just to bring a loaner home wish they wouldve given it to me earlier it was late and I was hungry

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Bill Neibert

Bill Neibert

Service Advisor
Bill has worked at Arnie Bauer for 17 years now! He loves hanging out with his son, and watching sports. You will see this friendly face in the service department!
Recent Reviews

May 07, 2021

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Excellent service they were fast and very professional....

Excellent service they were fast and very professional. My service rep assisted me when I was a walk in and scheduled me first thing the next morning. I love doing business and I’ve also leased 3 cars beside the one I own . Thanks

May 07, 2021

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Got the SD card ordered when my navgation wouldn't work,...

Got the SD card ordered when my navgation wouldn't work, quick way to go Bill! Everyone at Bauer's is more than help full.

May 05, 2021

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Love their service. Always helped by Bill and he’s...

Love their service. Always helped by Bill and he’s excellent . All the other people are very nice as well -xxx. Xxxx xxxx xxxx. Xxxx

May 05, 2021

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Will be purchasing a new terrain in the fall and will use...

Will be purchasing a new terrain in the fall and will use Arnie Bauer in good part due to the service I get from Bill.

May 05, 2021

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My service man was also he greeted me so nice took really...

My service man was also he greeted me so nice took really good care of me explain all the details that they fix on my 2013 Lincoln navigator

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Mark Diehl

Mark Diehl

Service Advisor
Mark just moved to Manhattan and has been with Arnie Bauer for years. We love his upbeat attitude. He loves to ride his Harley on his day off and spend time with his wife. You can always call Mark if you have a question.
Recent Reviews

May 16, 2021

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excellent service and a very good job on cleaning and...

excellent service and a very good job on cleaning and shineing my car. if i may suggest please change you survey to not restrict a minimum of 25 words to be submitted. I almost cancel this survey because of that requirement

May 01, 2021

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Great job quick and will done thanks very much customer...

Great job quick and will done thanks very much customer service great took us h right in the body shop even though we didn’t have an appointment called us when car was done it was clean and explained everything that was done

Apr 30, 2021

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Very polite, and professional, took time to answer...

Very polite, and professional, took time to answer questions and explain any changes regarding the service. Future items that might require attention, we're brought to my attention and explained.

Apr 27, 2021

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I like Mark Diehl customer service . But poor quality...

I like Mark Diehl customer service . But poor quality technician did recalled air bag replacement. I brought Vehicle in twice and it’s still not satisfactory. he messed up the air system wiring and airbag access lid is askew.

Apr 26, 2021

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Mark the service rep was cordial and welcoming. Made me...

Mark the service rep was cordial and welcoming. Made me aware of service that was due or going to be soon. Work was finished faster than I expected based on previous visits.

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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager

128 Reviews
Certified
Recent Reviews

May 13, 2021

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Don't know about twenty five words but me and my...

Don't know about twenty five words but me and my daughter choose your dealership and we did go to others looking for the best deal lee mora was very helpful never pressuring us but stay in contact with us so this is why we did the deal

May 06, 2021

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Great deals on the XT6 2020 and a good deal on my trade...

Great deals on the XT6 2020 and a good deal on my trade in. So thanks 😊 👍now I'm looking for a used pickup 2016 - 19 low mileage

May 04, 2021

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We received excellent service. All our questions were...

We received excellent service. All our questions were answered to our satisfaction. There was no doubt about the car we purchased and its price. All financial information was clear.

Apr 13, 2021

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Customer service was great! David and Trina were very...

Customer service was great! David and Trina were very polite and helpful. The process was fast and seamless! Only negative thing that I didn’t notice until I was pulling away was the gas tank was on half and not full. Over all was a good experience!

Apr 13, 2021

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The dealership worked very hard to get the best deal they...

The dealership worked very hard to get the best deal they could! I can not say the same thing for GMC CREDIT! They were terrible!!!

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David Brdar

David Brdar

Sales & Leasing Consultant
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Dealership Experience 4 years 2 months
Industry Experience 15 years 2 months
David Brdar has been in the retail industry for years. He has always worked his way to the manager or top position because of his professionalism and eagerness to be the best. He will work as hard as he can to get you the best deal he can. No haggle or hassle from him.
Recent Reviews

Apr 13, 2021

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Customer service was great! David and Trina were very...

Customer service was great! David and Trina were very polite and helpful. The process was fast and seamless! Only negative thing that I didn’t notice until I was pulling away was the gas tank was on half and not full. Over all was a good experience!

Apr 13, 2021

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The dealership worked very hard to get the best deal they...

The dealership worked very hard to get the best deal they could! I can not say the same thing for GMC CREDIT! They were terrible!!!

Mar 28, 2021

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David was very knowledgeable, helpful and found us the...

David was very knowledgeable, helpful and found us the car we were looking for. The purchase was easy and they were very accommodating to fit our wishes and schedule.

Mar 01, 2021

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I had an overall great experience at Arnie Bauer Buick,...

I had an overall great experience at Arnie Bauer Buick, GMC, Cadillac. David Bdar was well informed and made sure to make the process as easy as can be. The whole process only took a couple of hours.

Feb 11, 2021

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David was awesome. He was very helpful and explained...

David was awesome. He was very helpful and explained anything I didn't understand. Great experience for my first new car. I will definitely be back when it's time to trade up.

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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
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Dealership Experience 19 years 7 months
Besides an easy and fun sales experience, I perform full Customer Service functions.
Recent Reviews

Apr 28, 2021

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Great professional team and straight forward folks...

Great professional team and straight forward folks starting with Salesperson Norm and service manager Bill. Bill provided a good estimate on when service would be completed so set the right expectation.

Mar 25, 2021

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I am well pleased with the service and the buying of my...

I am well pleased with the service and the buying of my new car. Norman was very helpful and well knowledgeable with the service. Thank You very much

Mar 24, 2021

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This is my 7th Escalade since 2003...Norm has been a...

This is my 7th Escalade since 2003...Norm has been a great salesman over all these years. My husband and I appreciate his personal attention and professionalism. He has always been informative and resourceful. He is knowledgeable and is we recommend him to anyone looking for car purchase. Outstanding!

Mar 23, 2021

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Absolutely a pleasure dealing with the staff at Arnie...

Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.

Feb 11, 2021

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I am extremely happy with the service Norm provided me...

I am extremely happy with the service Norm provided me with. He assisted me with building my dream truck, and was available for any questions I had throughout the process!

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Henry Horton

Henry Horton

Sales & Leasing Consultant
Everyone who know Henry loves him. He is a complete asset to our team and all of his customers will only work with him. He is from the south and has a southern draw you cannot understand sometimes, but that is why we appreciate him more.
Recent Reviews

May 12, 2021

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Great customer service and they got me the car I wanted...

Great customer service and they got me the car I wanted .I definitely recommend them if you’re car shopping. Everything was explained and I was out in a timely fashion

May 06, 2021

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Great deals on the XT6 2020 and a good deal on my trade...

Great deals on the XT6 2020 and a good deal on my trade in. So thanks 😊 👍now I'm looking for a used pickup 2016 - 19 low mileage

Apr 22, 2021

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Angie did everything possible to make sure we were happy...

Angie did everything possible to make sure we were happy . Henry was outstanding salesperson . Very helpful & worked hard to achieve the price that fit in my budget . Thank you

Apr 08, 2021

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Well I find the ad on Facebook nice I saw the truck while...

Well I find the ad on Facebook nice I saw the truck while I was looking for and they I was so pleased to help me out with it so thank you very much now I am so excited working with my truck thank you so much again

Apr 07, 2021

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The guy that processed our loan was a straight dick....

The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy

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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
Rowland is our bodyguard. He is a jokester and an overall friendly guy. If you need to get a car approved, come see him. He works with all people and all credit situations. When he is not here, he is at the gym.
Recent Reviews

May 06, 2021

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Outstanding customer service and friendly staff! Chris...

Outstanding customer service and friendly staff! Chris made sure that I was aware of what was going on with my Cadillac CT6. Thanks guys for always making me feel sure that whatever is going on with myCadillac will be taking care of when I leave!

May 04, 2021

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It is a great place to come if you looking for great...

It is a great place to come if you looking for great service wonderful pricing good hospitality just all around clean and family friendly. Thanks

Apr 08, 2021

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Rowland provided excellent service! He made my car buying...

Rowland provided excellent service! He made my car buying experience smooth and easy. I stayed within my budget and got additional luxury options with my purchase.

Apr 06, 2021

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Great customer service very nice and helped us with all...

Great customer service very nice and helped us with all our questions !I would recommend sending family and friends here to purchase a vehicle soon

Apr 05, 2021

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Always clean and neat. Very comfortable waiting area....

Always clean and neat. Very comfortable waiting area. Very friendlu staff, especially Rolland Laird. in sales and Adam in the service department Friendly atomosphere, great coffee.

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Bret Pechtold

Bret Pechtold

General Sales Manager
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Dealership Experience 33 years 1 months
Industry Experience 33 years 1 months
Bret started as a salesman over 25 years ago and has only worked at Arnie Bauer! People walk in daily and ask for Bret. He is the go to guy for all things sales. If you want a specific used/new car he will find it for you. It tells a lot when over 30 people a month are his repeat customers. He is the General Sales Manager now and always there to help you.
Recent Reviews

Mar 18, 2021

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I had a great experience everyone was professional...

I had a great experience everyone was professional courteous great job to all the people at Arnie Bauer I would always recommend them to anyone

Dec 18, 2020

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I would definitely come back. The sales process was...

I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here.

Dec 15, 2020

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The team was great! Jeff Grote went out of his way to...

The team was great! Jeff Grote went out of his way to explain my issue and help rectify the bank’s mistake on my old car title. The staff was very professional and courteous. Alexis was very knowledgeable on tutorial explaining car functions. Bret Pechtold was a pleasure to do business with and motivated me to make the 2 1/2 hour drive.

Dec 14, 2020

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Your Service department is great. Your staff in service...

Your Service department is great. Your staff in service are very professional and courteous. Thanks Dave Steffen for always taking care of my needs with my vehicle.

Nov 28, 2020

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By far the easiest car buying experience I have ever had....

By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.

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Greg Parker

Greg Parker

Sales & Leasing Consultant
Recent Reviews

May 08, 2021

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Friendly and helpful staff. My car was ready when I went...

Friendly and helpful staff. My car was ready when I went back with the check. Patiently assisted me in understanding all functions of the car.

Apr 30, 2021

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Great Sales Team!! I would happily buy another car from...

Great Sales Team!! I would happily buy another car from Arnie Bauer. The were quick and efficient and seem to genuinely care about their customers.

Apr 15, 2021

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Very pleased with the service I received. Everyone was...

Very pleased with the service I received. Everyone was professional and courteous. My sales person Greg Parker was very knowledgeable and made me feel comfortable.

Mar 26, 2021

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Such a great experience with purchasing a vehicle from...

Such a great experience with purchasing a vehicle from Arnie Bauer. My wife was extremely happy with the experience as well. Greg Parker took his time explaining every aspect of purchasing a new and used vehicle.

Mar 26, 2021

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I really like the car! Sales guy told me he’d call me in...

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!

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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
Alex has been with Arnie Bauer for a few years and works well with everyone. He is always happy and willing to go the extra mile. His customers love to joke around with him. Alex also has a beautiful baby girl and wife he misses while he is here at work.
Recent Reviews

May 04, 2021

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Purchasing my new Buick Envision from Arnie Bauer GMC has...

Purchasing my new Buick Envision from Arnie Bauer GMC has been a very positive experience. My salesperson, Alex Cleetus, has been a pleasure to work with. He is easy to talk to and goes the extra mile for his customer. Alex spent a lot of time pointing out the car’s features and patiently answered all my questions. He clearly presented all the options that could be added, but I never felt pressured. I really appreciate that! I highly recommend buying your next car from Arnie Bauer GMC Cadillac.

Apr 28, 2021

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Alex took great care of me and gave me a great deal on a...

Alex took great care of me and gave me a great deal on a Buick encore GX! He made my experience a pleasant one and gave excellent service. I WILL be back to do business with him again!!!

Apr 27, 2021

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Alex listened to what I wanted and actually put me in a...

Alex listened to what I wanted and actually put me in a better vehicle for just about the same money. Well done Alex! 3rd vehicle in a row purchased from Arnie Bauer.

Apr 16, 2021

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Dealership is very courteous and attentive . Will work...

Dealership is very courteous and attentive . Will work with any situation and will take time ro answer question so you will feel Ask for Alex

Apr 03, 2021

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I have been dealing with Arnie Bauer for the last 13...

I have been dealing with Arnie Bauer for the last 13 years and always received great service and maintenance. They are very professional and polite. I would highly recommend them to anyone who’s looking to purchase a Cadillac or Buick.

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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
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Dealership Experience 7 years 1 months
Industry Experience 36 years 5 months
Over thirty years of experience in automotive sales and management. I have a thorough understanding of auto financing and leasing, And I can guide you on all aspects of supplier pricing. I am a US Army veteran, am President of a high school board of education for 8 plus years and can help educators qualify for lower pricing and GM incentives. From the south suburbs of Chicago.
Recent Reviews

May 04, 2021

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We received excellent service. All our questions were...

We received excellent service. All our questions were answered to our satisfaction. There was no doubt about the car we purchased and its price. All financial information was clear.

Apr 14, 2021

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Worth the extra drive to purchase the vehicle. They were...

Worth the extra drive to purchase the vehicle. They were very helpful an prompt with the need paperwork for a out of state purchase. Could have done a lot better detailing the vehicle. Spent the next day doing what should have been done before we took it home.

Apr 07, 2021

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The guy that processed our loan was a straight dick....

The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy

Apr 07, 2021

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Our salesman, Tom Sinon was great. Very informative and...

Our salesman, Tom Sinon was great. Very informative and knowledgeable. Found exactly what we were looking for. Great experience! Looking forward to owning a Buick.

Mar 31, 2021

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Had very poor communication throughout the entire...

Had very poor communication throughout the entire process. Bought a vehicle out of state and couldn’t get any communication from sales man on deliver, vehicle was sent with no fuel and not cleaned, still do not have title and all the accessories I purchased.

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Jessica McCormick

Jessica McCormick

Customer Service Manager
Jessica is our customer service manager and service business development manager. She is the person to call with any service questions and she will always go above and beyond for everyone. She is a joy to have work for Arnie Bauer.
Recent Reviews

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 17, 2021

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Prompt and professional follow up and service on my auto....

Prompt and professional follow up and service on my auto. Lights now work fine. Print out of estimated future service was also helpful. Thank you. Cimena Cummings

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 02, 2021

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Outstanding service as usual. I've been a customer of...

Outstanding service as usual. I've been a customer of Arnie Bauer for over twenty years, and I can really say that sales department and the service department has gotten more excellent.

Mar 16, 2021

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This dealership is always awesome when it comes to sales...

This dealership is always awesome when it comes to sales and service. The staff is very friendly and the new pick up program is awesome and convient. I hope they keep this new plan and this will always be my go to place to shop and get services done thank you once again.

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David Steffan

David Steffan

Service Coordinator
David has worked at Arnie Bauer for 20 years now! His favorite part of working at Arnie Bauer is the employees and feeling like a big family. A fun fact about David is he is a Packers and a Braves fan. You will see this friendly face in the service department!
Recent Reviews

Apr 30, 2021

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There is always a high level of comfort when David...

There is always a high level of comfort when David Staffan,Bill Neibert and the porter Larry are involved with the care of my car problems.ALL three men are courteous,professional,knowledgeable and patient.

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 11, 2021

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As always excellent service. Thank you Adam and Dave ....

As always excellent service. Thank you Adam and Dave . Even though I moved from the area after my husband died I still continue to come to A B since I trust your work

Apr 07, 2021

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Good atmosphere good service great service great staff...

Good atmosphere good service great service great staff friendly a few dry looks here or but I don’t have the brightest smile either I’ll come back

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Chistopher Baker

Chistopher Baker

Service Advisor
Dealership Experience 7 months
Industry Experience 9 years 5 months
Christopher has been in the business for at least 12 years. He is a new addition to our team, but he does come with a wealth of knowledge. On Chris's free time he loves to hike and be outdoors and even paddleboard. He is a cool guy and a great addition to our team, even though he is a cat guy.
Recent Reviews

May 12, 2021

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Appointment for an oil change was at 3:30pm. I was in and...

Appointment for an oil change was at 3:30pm. I was in and out in a very reasonable time. Chris was very kind and professional.

May 07, 2021

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The the appointment was quick and easy the work was done...

The the appointment was quick and easy the work was done which esprit de corps.I would truly recommend to anyone needing to have work done quickly and correctly. So I will be coming back for service and I will buy at the trading in

May 06, 2021

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The team was excellent. Christopher ensure that I was...

The team was excellent. Christopher ensure that I was informed of every little detail regarding my vehicle. He discussed pricing and maintenance with me. Great experience.

May 06, 2021

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Outstanding customer service and friendly staff! Chris...

Outstanding customer service and friendly staff! Chris made sure that I was aware of what was going on with my Cadillac CT6. Thanks guys for always making me feel sure that whatever is going on with myCadillac will be taking care of when I leave!

May 05, 2021

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I have always received excellent service at Bauer. The...

I have always received excellent service at Bauer. The servicemen are courteous and helpful. They have taken the time to explain things about my vehicle I didn't completely understand and to show me how to access things like my oil used. I appreciate the help I receive.

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Alyssa Farkas

Alyssa Farkas

GM
Recent Reviews

Apr 14, 2021

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Worth the extra drive to purchase the vehicle. They were...

Worth the extra drive to purchase the vehicle. They were very helpful an prompt with the need paperwork for a out of state purchase. Could have done a lot better detailing the vehicle. Spent the next day doing what should have been done before we took it home.

Apr 07, 2021

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The guy that processed our loan was a straight dick....

The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy

Mar 23, 2021

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Absolutely a pleasure dealing with the staff at Arnie...

Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.

Mar 21, 2021

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I talked to Alyssa regarding my previous experiences with...

I talked to Alyssa regarding my previous experiences with Arnie Bauer. She was super nice and professional. I had an issue that she worked with me to correct. She’s an asset to Arnie Bauer.

Mar 16, 2021

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The sales team is honest and trustworthy. We received a...

The sales team is honest and trustworthy. We received a fair deal and a great car. The car being certified eased our mind with buying used,. We will be recommending your dealership to all of our friends. Thank you!

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Joe Gromala

Joe Gromala

Parts Manager
Joe Gromala was pretty much born here at Arnie Bauer. He has 35 plus years with the company and will retire eventually, but he is still too young for that. He is our parts manager and also a "jack of all traits." He helps every department and is our own in house tech guy. He is a great person to have around for the customers and the employees.
Recent Reviews

Apr 27, 2021

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I like Mark Diehl customer service . But poor quality...

I like Mark Diehl customer service . But poor quality technician did recalled air bag replacement. I brought Vehicle in twice and it’s still not satisfactory. he messed up the air system wiring and airbag access lid is askew.

Apr 16, 2021

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My oil change appears to be good however the other...

My oil change appears to be good however the other problem that the service man told me was the exhaust he said it sounded like it had a hole in it that has not been resolved so I need to get that taken care of.

Apr 01, 2021

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The dealership team matched the deal that was mailed to...

The dealership team matched the deal that was mailed to me, and my salesman, Lee Mora, was knowledgeable and professional. My experience was very positive,

Mar 26, 2021

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I really like the car! Sales guy told me he’d call me in...

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!

Jan 28, 2021

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Excellent experience in the service center, also the...

Excellent experience in the service center, also the parts manager was excellent to work with, Highly recommend Arnie Bauer! A great experience at Arnie Bauer

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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
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Dealership Experience 1 years 7 months
Industry Experience 1 years 7 months
Alexis joined Arnie Bauer's team at the end of 2019. She enjoys working with people and helping them find a great deal. She will go above and beyond for her customers. We do not know how she juggles it all between 3 kids, hockey, swim, online school and here, but she does it all and she does it great!
Recent Reviews

Apr 23, 2021

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Very friendly...strives to meet all your needs ! Very...

Very friendly...strives to meet all your needs ! Very concerned about your happiness after purchase as well as your needs prior to purchase ! Very friendly staff, from the minute you walk in the door till the second you leave ! I highly recommend this dealership for every single need you have !

Apr 19, 2021

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Great purchasing experience. Alexis was great. She was...

Great purchasing experience. Alexis was great. She was very knowledgeable and patient. The finance dept was quick and the woman that took care of me was very efficient and nice. My husband had purchased vehicles from here before I will be a return customer when the time comes

Mar 16, 2021

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Very impressed with the dealership as a whole. The...

Very impressed with the dealership as a whole. The little things like filling the gas tank was very appreciated. I would rate 5 stars if it weren't for the price that kept changing even after we had a deal. Alex was terrific.

Mar 11, 2021

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Skipthis skip skip skip skip skip skip skip skip skip...

Skipthis skip skip skip skip skip skip skip skip skip skip skip skip skip and then skip it again tomorrow thanks again for doing this thanks for doing this and thanks again for your help and I will

Mar 02, 2021

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I had a great experience at Arnie Bauer Cadillac. Tom P....

I had a great experience at Arnie Bauer Cadillac. Tom P. And AlexisThey really helped me get my military discount finally. I’ll recommend Bauer Cadillac to my friends.

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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
Recent Reviews

Apr 08, 2021

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Tom was very attentive and helpful with answering all of...

Tom was very attentive and helpful with answering all of my questions and showing me how to work the different functions of the vehicle I would definitely recommend him to others who may be looking for a new vehicle

Mar 18, 2021

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I had a great experience everyone was professional...

I had a great experience everyone was professional courteous great job to all the people at Arnie Bauer I would always recommend them to anyone

Mar 02, 2021

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I had a great experience at Arnie Bauer Cadillac. Tom P....

I had a great experience at Arnie Bauer Cadillac. Tom P. And AlexisThey really helped me get my military discount finally. I’ll recommend Bauer Cadillac to my friends.

Oct 23, 2020

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This is the 2nd vehicle I've purchased and or leased,...

This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.

Oct 08, 2020

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I would like to thank the Arnie Bauer GMC ,Cadillac and...

I would like to thank the Arnie Bauer GMC ,Cadillac and Buick for taking good care of my needs regarding my vehicle, my I appreciate the respect that was given and the deal that was agreed upon. I just purchase this used 2018 Terrain that was pulling to the left. The technicians found that it in fact needed to have a wheel alignment. Now, my truck is driving straight, which is important in driving. Thank you for My GMC!

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Mark Snyder

Mark Snyder

Service Manager
Dealership Experience 1 years 3 months
Industry Experience 35 years 5 months
Mark started at Arnie Bauer in March of 2020. He has been in the industry for 35 years now. Mark loves spending time with his family and two kids. If he is not with his family then he is participating in outdoor sports such as motor cross, football and baseball. Fun fact about Mark is his favorite sports teams are the Bears and White Sox. You will find this friendly face in the service department!
Recent Reviews

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 17, 2021

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Employee Rating

Prompt and professional follow up and service on my auto....

Prompt and professional follow up and service on my auto. Lights now work fine. Print out of estimated future service was also helpful. Thank you. Cimena Cummings

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 13, 2021

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Always getting the job done right. The staff is great...

Always getting the job done right. The staff is great too. They are quick and reliable. Easy to talk to. Never concerned about coming back.

Apr 02, 2021

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Outstanding service as usual. I've been a customer of...

Outstanding service as usual. I've been a customer of Arnie Bauer for over twenty years, and I can really say that sales department and the service department has gotten more excellent.

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John Kukulka

John Kukulka

Service Advisor
Dealership Experience 3 months
Industry Experience 33 years 10 months
Although John has only been at Arnie Bauer since March of 2021 he has been in the industry since August of 1987. In his free time he enjoys music, sports and the Blackhawks. Come and see John at Arnie Bauer today!
Recent Reviews

May 10, 2021

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I had a standard oil change done and John took care of...

I had a standard oil change done and John took care of me, although he is not my regular service representative. He was a great replacement. My service was done in a timely manner and I had no complaints.

May 10, 2021

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The staff were very pleasant the facility was clean and...

The staff were very pleasant the facility was clean and comfortable. The issue with my car was resolved without a long wait. I like that John kept in contact with me.

May 05, 2021

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Great communication with the service department. Got my...

Great communication with the service department. Got my wife's Acadia Denali awd in and out the same day. Will definitely be back again. Thanks again.

Apr 20, 2021

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Employee Rating

Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 15, 2021

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Employee Rating

Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

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Tiara Wright

Tiara Wright

Internet Sales
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Dealership Experience 7 months
Tiara started at Arnie Bauer in November of 2020. She has four kids all under the age of eight! Tiara describes herself as a homebody, and loves video games. A fun fact about Tiara is she was related to Bernie Mac!
Recent Reviews

Mar 26, 2021

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I really like the car! Sales guy told me he’d call me in...

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!

Mar 22, 2021

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Employee Rating

The sales person was great Greg Parker I told him what I...

The sales person was great Greg Parker I told him what I wanted and he produced. I was concerned about the financing process still waiting for my car to be paid off from deal

Mar 15, 2021

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I Love the car and got a great deal! Double whammy! The...

I Love the car and got a great deal! Double whammy! The deal was quick and easy as well. Coulndt have asked for a better experience! Keep up the good work!

Mar 12, 2021

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I was looking for a particular vehicle online and found...

I was looking for a particular vehicle online and found it at this dealership. Tiara was great to work with and put me in contact with Alex. Alex was very easy to work with and was constantly keeping me informed. I am very happy with the service and I would recommend them to anyone.

Mar 10, 2021

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Very friendly environment. Everyone acknowledges you...

Very friendly environment. Everyone acknowledges you when you walk it. Our sales guy Henry Horton was absolutely great. Great choice. Recommended by my sister. Thanks

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Lee Mora

Lee Mora

Sales
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Dealership Experience 3 months
Industry Experience 25 years 5 months
Although, Lee has only been at Arnie Bauer since March of 2021 he has been in the car industry since 1996. He enjoys spending time with friends and family and trips to Vegas. Come and see Lee at Arnie Bauer today!
Recent Reviews

May 13, 2021

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Don't know about twenty five words but me and my...

Don't know about twenty five words but me and my daughter choose your dealership and we did go to others looking for the best deal lee mora was very helpful never pressuring us but stay in contact with us so this is why we did the deal

Apr 27, 2021

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I am so happy with my 2015 GMC Terrain Lee was so helpful...

I am so happy with my 2015 GMC Terrain Lee was so helpful and got me exactly what i wanted. Thank you so much for everything.

Apr 19, 2021

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Came to see a certain car and found it! Even though it...

Came to see a certain car and found it! Even though it was being driven by someone it's still a great car and I look forward to driving for years to come

Apr 01, 2021

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Employee Rating

The dealership team matched the deal that was mailed to...

The dealership team matched the deal that was mailed to me, and my salesman, Lee Mora, was knowledgeable and professional. My experience was very positive,

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Sydnie Nugent

Sydnie Nugent

Social Media Coordinator
Dealership Experience 4 months
Industry Experience 4 months
Sydnie is a recent graduate from Southern Illinois University Edwardsville. She specializes in social media marketing and has a passion for all things marketing. When Sydnie is not on social media she is spending time with her big family, exploring the city of Chicago, or reading on her kindle. You will find this friendly face where ever there is a good picture opportunity!
Recent Reviews

Apr 01, 2021

Dealership Rating
Employee Rating

The dealership team matched the deal that was mailed to...

The dealership team matched the deal that was mailed to me, and my salesman, Lee Mora, was knowledgeable and professional. My experience was very positive,

Mar 26, 2021

Dealership Rating
Employee Rating

I really like the car! Sales guy told me he’d call me in...

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!

Mar 10, 2021

Dealership Rating
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Very friendly environment. Everyone acknowledges you...

Very friendly environment. Everyone acknowledges you when you walk it. Our sales guy Henry Horton was absolutely great. Great choice. Recommended by my sister. Thanks

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Jeff Grote

Jeff Grote

Used Car Manager/Expert
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Dealership Experience 5 years
Industry Experience 25 years 9 months
Jeff is the best storyteller you will ever meet. He makes everyone laugh and he knows everyone. He is great at quoting movies and is generally a nice guy, just don't get on his bad side. Then you might get something thrown at you (just kidding.....kind of). Either way he knows a lot about all vehicles and is a great asset to our Arnie Bauer team!
Recent Reviews

Apr 30, 2021

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Great Sales Team!! I would happily buy another car from...

Great Sales Team!! I would happily buy another car from Arnie Bauer. The were quick and efficient and seem to genuinely care about their customers.

Mar 23, 2021

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Absolutely a pleasure dealing with the staff at Arnie...

Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.

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Jonathan Larson

Jonathan Larson

Internet Sales
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Dealership Experience 2 years 4 months
Jonathan started at Arnie Bauer in February of 2019. He has a daughter named Hazel and loves spending time with friends and family! Jonathon is a huge sports fan and loves the Cubs and Packers. A fun fact about Jonathon is he can solve a Rubik's Cube in under two minutes!
Recent Reviews

Mar 30, 2021

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I set everything up over the phone as I live 2 hours...

I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!

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Miranda Swinea

Miranda Swinea

Internet Sales
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Dealership Experience 6 years 11 months
Miranda started at Arnie Bauer in 2014 as a cashier and is now the manager of the Internet Sales Department. She has a 1 1/2 year old son named Cooper. In Miranda's free time she loves to hangout with her friends and family, and read. A fun fact about Miranda is she has lived in four different states.
Recent Reviews

Mar 30, 2021

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I set everything up over the phone as I live 2 hours...

I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!

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Kyle Victor

Kyle Victor

Sales
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Dealership Experience 3 months
Kyle started at Arnie Bauer in March of 2021 after previously being a porter for two years. He enjoys visiting family in Naples, Florida where they spend their time on the beach and boating. Kyle is also a big Bears and Blackhawks fan. Come and see Kyle at Arnie Bauer today!
Recent Reviews

Apr 02, 2021

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My salesman was very good and knew what I was looking...

My salesman was very good and knew what I was looking for. The dealership was on point with working on my sale. Great Job everyone!!!

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Sam Sodre

Sam Sodre

Sales
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Dealership Experience 3 months
Sam started at Arnie Bauer in March of 2021. He enjoys working in cars, spending time with friends and family, and playing with his puppy. Come and see Sam at Arnie Bauer today!
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Fatima Yamout

Fatima Yamout

Internet Sales
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Dealership Experience 2 years 5 months
Fatima has been at Arnie Bauer since January of 2019. Fatima has three dogs, and loves to garden and cook. When she is not working you can find her with her friends and family.
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