Staff

Adam Estes

Adam Estes

Service Advisor
183 Reviews
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Mark Diehl

Mark Diehl

Service Advisor
172 Reviews
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Bill Neibert

Bill Neibert

Service Advisor
168 Reviews
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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager

Certified
110 Reviews
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David Brdar

David Brdar

Sales & Leasing Consultant
74 Reviews
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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
73 Reviews
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Angie Chalmers

Angie Chalmers

New Car Sales Manager
55 Reviews
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Henry Horton

Henry Horton

Sales & Leasing Consultant
52 Reviews
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Bret Pechtold

Bret Pechtold

General Sales Manager
52 Reviews
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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
49 Reviews
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Greg Parker

Greg Parker

Sales & Leasing Consultant
46 Reviews
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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
42 Reviews
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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
37 Reviews
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Jessica McCormick

Jessica McCormick

Customer Service Manager
34 Reviews
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Alyssa Farkas

Alyssa Farkas

GM
27 Reviews
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Joe Gromala

Joe Gromala

Parts Manager
26 Reviews
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David Steffan

David Steffan

Service Coordinator
25 Reviews
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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
23 Reviews
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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
22 Reviews
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Danielle O'Connor

Danielle O'Connor

Service Advisor
21 Reviews
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Chistopher Baker

Chistopher Baker

Service Advisor
15 Reviews
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Mark Snyder

Mark Snyder

Service Manager
9 Reviews
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Tiara Wright

Tiara Wright

Internet Sales
2 Reviews
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Anthony Myers

Anthony Myers

Sales
1 Review
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Jonathan Larson

Jonathan Larson

Internet Sales
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Sydnie Nugent

Sydnie Nugent

Social Media Coordinator
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Miranda Swinea

Miranda Swinea

Internet Sales
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Fatima Yamout

Fatima Yamout

Internet Sales
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Adam Estes

Adam Estes

Service Advisor
Adam is a father to his son Jamison and spends most of his free time with him. He also loves outdoor adventures. He came to Arnie Bauer years ago looking for a place to work with people in a great atmosphere and our customers love him. He is always willing to go above and beyond for our customers.
Recent Reviews

Feb 23, 2021

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I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Feb 21, 2021

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This was my second purchase from Arnie Bauer and my...

This was my second purchase from Arnie Bauer and my second transaction with Rowland. In both cases, outstanding service. They (He) went above and beyond and, once again, I LOVE my car!

Feb 20, 2021

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Adam, Service Advisor is knowledgeable, professional,...

Adam, Service Advisor is knowledgeable, professional, amiable and an asset to the Arne Bauer Cadillac Dealership. I enjoy working with him! For me-No Facebook!

Feb 18, 2021

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I go to Arnie Bauer because I trust Adam to keep me up on...

I go to Arnie Bauer because I trust Adam to keep me up on my car care and he does a very good job. Thank you

Feb 15, 2021

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They greet you warmly and promptly upon arriving. The...

They greet you warmly and promptly upon arriving. The service is always explained thoroughly. All questions are answered completely. The environment is always clean and the staff professional.

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Mark Diehl

Mark Diehl

Service Advisor
Mark just moved to Manhattan and has been with Arnie Bauer for years. We love his upbeat attitude. He loves to ride his Harley on his day off and spend time with his wife. You can always call Mark if you have a question.
Recent Reviews

Feb 24, 2021

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Great service visit. First time at the service...

Great service visit. First time at the service department for me went super smooth. Courteous and efficient visit. Waiting room was clean and socially distanced. Great experience.

Feb 24, 2021

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Responded quickly to my calls call back right away finish...

Responded quickly to my calls call back right away finish the work in a timely fashion I was very pleased I was not without my car for very long

Feb 23, 2021

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I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Feb 21, 2021

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Arnie Bauer provides excellent service. They are...

Arnie Bauer provides excellent service. They are professional, friendly and communicate frequent updates on the vehicles status with the service technician. It is how all service departments should operate.

Feb 20, 2021

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The service great. They finished me in a timely matter....

The service great. They finished me in a timely matter. My service guy explained to me everything they were doing and answered all the questions that I had.

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Bill Neibert

Bill Neibert

Service Advisor
Bill has worked at Arnie Bauer for 17 years now! He loves hanging out with his son, and watching sports. You will see this friendly face in the service department!
Recent Reviews

Feb 24, 2021

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Great service visit. First time at the service...

Great service visit. First time at the service department for me went super smooth. Courteous and efficient visit. Waiting room was clean and socially distanced. Great experience.

Feb 23, 2021

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I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Feb 20, 2021

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I have been dealing with Annie Bauer for at least 24...

I have been dealing with Annie Bauer for at least 24 years I found the dealership to be the best around they have a excellent staff and their service department is beyond compare the best I've seen.

Feb 18, 2021

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Got my car in and out in a hurry. No surprises, no...

Got my car in and out in a hurry. No surprises, no issues. You won't be disappointed. Excellent service. Keep up the great work.

Feb 17, 2021

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It’s a great place to get car serviced. I would highly...

It’s a great place to get car serviced. I would highly recommend this dealership. They are efficient and timely; wait times are minimal based on service being performed.

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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager

110 Reviews
Certified
Recent Reviews

Feb 21, 2021

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This was my second purchase from Arnie Bauer and my...

This was my second purchase from Arnie Bauer and my second transaction with Rowland. In both cases, outstanding service. They (He) went above and beyond and, once again, I LOVE my car!

Feb 19, 2021

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This is the fourth vehicle I have purchased from Arnie...

This is the fourth vehicle I have purchased from Arnie Bauer Cadillac. Alyssa Farkas/Gomez has been absolutely outstanding to work with and the sole reason why I have committed to purchasing this many cars in a short timeframe. She always goes above and beyond.

Feb 18, 2021

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This dealership was the definition of professional and...

This dealership was the definition of professional and friendly. Alex was super nice and let us test drive 3 separate cars with patience and knowledge about each vehicle. The whole car buying experience here was smooth and hassle free. The whole staff is genuine and most importantly their cars are high quality. I am definitely a customer for life

Feb 17, 2021

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I am impressed with Alex Cleetus knowledge and...

I am impressed with Alex Cleetus knowledge and professional care he extended to me as a customer. He made me feel comfortable each step of the way to purchase. Trina Christensen explained the financing and warranty so I could understand. I didn’t feel pressured at anytime. I would highly recommend Arnie Bauer to family and friends.

Feb 17, 2021

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We had a great experience with all the employees at Arnie...

We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!

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David Brdar

David Brdar

Sales & Leasing Consultant
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Dealership Experience 3 years 11 months
Industry Experience 14 years 11 months
David Brdar has been in the retail industry for years. He has always worked his way to the manager or top position because of his professionalism and eagerness to be the best. He will work as hard as he can to get you the best deal he can. No haggle or hassle from him.
Recent Reviews

Feb 11, 2021

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David was awesome. He was very helpful and explained...

David was awesome. He was very helpful and explained anything I didn't understand. Great experience for my first new car. I will definitely be back when it's time to trade up.

Feb 09, 2021

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Perfect Salesman!! Honest, friendly, and remarkable! All...

Perfect Salesman!! Honest, friendly, and remarkable! All around the dealership was awesome! The whole buying process was very smooth and quick! Will definitely return in the future. HIGHLY RECOMMENDED!!

Jan 28, 2021

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My salesman David Brdar is very friendly and...

My salesman David Brdar is very friendly and professional. He has always provided me with excellent service and can answer all of my questions. He can always find great deals and offer suggestions for what I am looking for within my price range to help me find the best vehicle suitable for my needs.

Jan 12, 2021

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Had an excellent experience buying my 2016 Cadillac...

Had an excellent experience buying my 2016 Cadillac Escalade platinum, looking forward to do business with you guys again! Very kind & friendly! Thank you so much

Jan 07, 2021

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I found your sales person, Allyssa Gomez/Farkas ( I have...

I found your sales person, Allyssa Gomez/Farkas ( I have e-mails with both names) to be uncooperative in the negotiation process I have become familiar to in buying a car. Our last correspondence ended with her saying "we are currently at a stand still". She then tried to offer me several lesser quality Encores that I had no interest in buying. I tried corresponding several more times but she would not reply. I finally purchased the car because myself wife wanted this specific car and I could not find another. If I would have found a different car I would not have purchased from your business. Your web site stated you were motivated to sell this car to make room for new arrivals. You could fool me with the way Allyssa treated the negotiation process. Also, after having agreed to purchase the car it came on line with a reduced price. Alyssa would not give me the new price unless I paid shipping, free during the agreed to sale, thus the price would be the same either way. I finally purchased the vehicle with the help of David Brdar. Do you think I will recommend your dealership to others or use again? Only if your dealership once again has the only car my wife wishes to own and I do not have to deal with "Alyssa"

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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
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Dealership Experience 19 years 4 months
Besides an easy and fun sales experience, I perform full Customer Service functions.
Recent Reviews

Feb 11, 2021

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I am extremely happy with the service Norm provided me...

I am extremely happy with the service Norm provided me with. He assisted me with building my dream truck, and was available for any questions I had throughout the process!

Feb 05, 2021

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Soon as I walked in a gentleman greeted me and said he...

Soon as I walked in a gentleman greeted me and said he can help. What was awesome was I got there 1 hour early because I has to be at work at 7pm that night. Any way Norm was great. He help me order an brand new Cadillac Escalade for the first time. It was fun and he answered all of my questions. Just want you guys to know, I am from South Bend In and have a 90 minute drive one way. Everyone is polite and friendly as I walk through the dealership. Great job when dealing with people. A+ in my book. Keep up the great work.. Yours Truly Will Brown

Dec 31, 2020

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Norm was very nice. I told him what I wanted and he gave...

Norm was very nice. I told him what I wanted and he gave me something even better. I've never had a new car before. I love it

Dec 17, 2020

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I'm so pleased with my experience n purchase. I got a...

I'm so pleased with my experience n purchase. I got a good price on my trade in n you guys where able to keep me at a reasonable payment. This will def. be the place I will be doing anymore purchases at in the future. Also I will send all my family and friends our way. Thanks for my amazing car.

Dec 09, 2020

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Bill is very professional. The service is great. I...

Bill is very professional. The service is great. I wouldn’t go anywhere else to buy or service my cars. I really love all the service at Arnie Bauer s

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Angie Chalmers

Angie Chalmers

New Car Sales Manager
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Dealership Experience 4 years 9 months
Industry Experience 9 years 2 months
Angie has been working in customer service since 2000. She has the personality to work with all people and loves her job. She started working in the Internet Department and then went to Sales Consultant. She was the number one Buick and third for GMC for two consecutive years before getting promoted to the New Car Sales Manager.
Recent Reviews

Feb 18, 2021

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Got my car in and out in a hurry. No surprises, no...

Got my car in and out in a hurry. No surprises, no issues. You won't be disappointed. Excellent service. Keep up the great work.

Feb 11, 2021

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David was awesome. He was very helpful and explained...

David was awesome. He was very helpful and explained anything I didn't understand. Great experience for my first new car. I will definitely be back when it's time to trade up.

Feb 05, 2021

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Soon as I walked in a gentleman greeted me and said he...

Soon as I walked in a gentleman greeted me and said he can help. What was awesome was I got there 1 hour early because I has to be at work at 7pm that night. Any way Norm was great. He help me order an brand new Cadillac Escalade for the first time. It was fun and he answered all of my questions. Just want you guys to know, I am from South Bend In and have a 90 minute drive one way. Everyone is polite and friendly as I walk through the dealership. Great job when dealing with people. A+ in my book. Keep up the great work.. Yours Truly Will Brown

Jan 29, 2021

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I’ve never been so astounded at the lack of communication...

I’ve never been so astounded at the lack of communication at a dealership. My husband spent the afternoon discussing a purchase and trade in with a sales person and his manager and came to an agreeable range to make a deal within. After driving 4 hrs to this dealership, no one knew anything about the conversation and the previous verbal agreement was not honored. What a waste of time. What a complete disregard for our time. I do not recommend this dealership or staff. Astounding lack of living up to honoring an agreement and lack of reputable customer service.

Jan 26, 2021

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Dealership was very informative, helpful, and they helped...

Dealership was very informative, helpful, and they helped me find a vehicle i wanted within my budget. Sales staff was very polite and did not push for a sale.

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Henry Horton

Henry Horton

Sales & Leasing Consultant
Everyone who know Henry loves him. He is a complete asset to our team and all of his customers will only work with him. He is from the south and has a southern draw you cannot understand sometimes, but that is why we appreciate him more.
Recent Reviews

Jan 15, 2021

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Me. Henry was Very professional and very helpful and...

Me. Henry was Very professional and very helpful and very understanding and my husband and I both really appreciate the service that he gave us

Dec 18, 2020

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I would definitely come back. The sales process was...

I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here.

Nov 10, 2020

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Easy transaction, nice people to work with. I have bought...

Easy transaction, nice people to work with. I have bought three vehicles from Arnie Bauer and have always been treated great. I would highly recommend them.

Oct 22, 2020

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Pleased with vehicle and Henry was very patient and...

Pleased with vehicle and Henry was very patient and informative regarding my questions. I’m not happy about this twenty five word demand on the survey

Oct 22, 2020

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Henry was very patient with me searched to find The...

Henry was very patient with me searched to find The best deal for me. Entire process was professional. Followed CDC guideline for cleaning. Add tissue for br door.

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Bret Pechtold

Bret Pechtold

General Sales Manager
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Dealership Experience 32 years 10 months
Industry Experience 32 years 10 months
Bret started as a salesman over 25 years ago and has only worked at Arnie Bauer! People walk in daily and ask for Bret. He is the go to guy for all things sales. If you want a specific used/new car he will find it for you. It tells a lot when over 30 people a month are his repeat customers. He is the General Sales Manager now and always there to help you.
Recent Reviews

Dec 18, 2020

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I would definitely come back. The sales process was...

I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here.

Dec 15, 2020

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The team was great! Jeff Grote went out of his way to...

The team was great! Jeff Grote went out of his way to explain my issue and help rectify the bank’s mistake on my old car title. The staff was very professional and courteous. Alexis was very knowledgeable on tutorial explaining car functions. Bret Pechtold was a pleasure to do business with and motivated me to make the 2 1/2 hour drive.

Dec 14, 2020

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Your Service department is great. Your staff in service...

Your Service department is great. Your staff in service are very professional and courteous. Thanks Dave Steffen for always taking care of my needs with my vehicle.

Nov 28, 2020

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By far the easiest car buying experience I have ever had....

By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
Rowland is our bodyguard. He is a jokester and an overall friendly guy. If you need to get a car approved, come see him. He works with all people and all credit situations. When he is not here, he is at the gym.
Recent Reviews

Feb 21, 2021

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This was my second purchase from Arnie Bauer and my...

This was my second purchase from Arnie Bauer and my second transaction with Rowland. In both cases, outstanding service. They (He) went above and beyond and, once again, I LOVE my car!

Feb 18, 2021

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Got my car in and out in a hurry. No surprises, no...

Got my car in and out in a hurry. No surprises, no issues. You won't be disappointed. Excellent service. Keep up the great work.

Feb 16, 2021

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Best car buying experience ever! Everyone was so nice and...

Best car buying experience ever! Everyone was so nice and helpful. I plan on buying future cars there. I couldn’t ask for a better experience.

Jan 14, 2021

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I. Had. Great. Services. Dealing. With. Arnie. Bauer. Gmc...

I. Had. Great. Services. Dealing. With. Arnie. Bauer. Gmc Everybody. I met was. Friendly. And. Help full I. Will definitely. Be. Getting. My truck service. There and. Definitely. Want. To. Thank. Sales. Man. Rolland. For. Finding. My. Truck

Dec 14, 2020

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Your Service department is great. Your staff in service...

Your Service department is great. Your staff in service are very professional and courteous. Thanks Dave Steffen for always taking care of my needs with my vehicle.

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Greg Parker

Greg Parker

Sales & Leasing Consultant
Recent Reviews

Feb 23, 2021

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I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Jan 01, 2021

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My experience was excellent! Mr. Parker took very good...

My experience was excellent! Mr. Parker took very good care of me and be was very attentative to my special needs and very very professional.

Dec 14, 2020

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Arnie Bauer is # one in providing top service. Greg...

Arnie Bauer is # one in providing top service. Greg Parker was professional and courteous, he exceeded our expectations and also provided outstanding support to us.

Dec 10, 2020

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Was very happy Greg Parker helped us! He was very...

Was very happy Greg Parker helped us! He was very professional and helped me find my new car with no hidden fees! would highly recommend!

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
Alex has been with Arnie Bauer for a few years and works well with everyone. He is always happy and willing to go the extra mile. His customers love to joke around with him. Alex also has a beautiful baby girl and wife he misses while he is here at work.
Recent Reviews

Feb 18, 2021

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This dealership was the definition of professional and...

This dealership was the definition of professional and friendly. Alex was super nice and let us test drive 3 separate cars with patience and knowledge about each vehicle. The whole car buying experience here was smooth and hassle free. The whole staff is genuine and most importantly their cars are high quality. I am definitely a customer for life

Feb 17, 2021

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I am impressed with Alex Cleetus knowledge and...

I am impressed with Alex Cleetus knowledge and professional care he extended to me as a customer. He made me feel comfortable each step of the way to purchase. Trina Christensen explained the financing and warranty so I could understand. I didn’t feel pressured at anytime. I would highly recommend Arnie Bauer to family and friends.

Jan 29, 2021

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Thank you for making my car buying and service experience...

Thank you for making my car buying and service experience easy and fast. Thank you, your doing a great Mark, Thank you thank you thank you

Jan 24, 2021

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What an awesome dealership. The professionalism was...

What an awesome dealership. The professionalism was outstanding. I had been looking for months for the perfect used vehicle and Arnie Bauer delivered. They were very courteous and eager to make sure I was in a safe and sound used car for the best price around. Everything was explained and I was educated on how to further take care of my car with additional warranties. I would recommend them to everyone.

Jan 06, 2021

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Definitely a good car buying experience for me and my...

Definitely a good car buying experience for me and my mother very friendly great energy. And just made the car buying experience less stressful . Truly the best !

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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
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Dealership Experience 6 years 10 months
Industry Experience 36 years 2 months
Over thirty years of experience in automotive sales and management. I have a thorough understanding of auto financing and leasing, And I can guide you on all aspects of supplier pricing. I am a US Army veteran, am President of a high school board of education for 8 plus years and can help educators qualify for lower pricing and GM incentives. From the south suburbs of Chicago.
Recent Reviews

Feb 03, 2021

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I chose this dealership when I saw the price on cars.com...

I chose this dealership when I saw the price on cars.com and the vehicle was in outstanding condition according to description. Well outstanding condition means lemon/buyback title I guess which was told by the person who signed all the paper work left. Tom my salesman told me nothing about that which I feel is a big error on his part. I was disappointed after driving 7 hours to find that out and also a red strip on the vehicle which they failed to tell me about. Overall It’s very frustrating and then when I got home I took the vehicle to my local dealership and found out the batteries are bad and the air filters are dirty and need to be changed. The hardest part of all this is getting the sales manager or Tom to call me back and discuss these issues. Arnie Bauer where are you?!

Dec 17, 2020

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Arnie Bauer has a modern, clean and comfortable waiting...

Arnie Bauer has a modern, clean and comfortable waiting area for those times that I bring my Cadillac for service. In addition, the Service Reps are knowledgeable and friendly.

Dec 16, 2020

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I recently purchased a Cadillac XT5 from Arnie Bauer and...

I recently purchased a Cadillac XT5 from Arnie Bauer and everyone was courteous and helpful. My sales rep was Tom Sinon, who worked with us to put together a fair deal. He was very helpful with the little things too like demonstrating new features, setting up the new car etc. This was our 2nd purchase from Arnie Bauer.

Dec 03, 2020

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Everyone was very friendly and helpful, My salesman Tom...

Everyone was very friendly and helpful, My salesman Tom was great, making my experience delightful. I would recommend this dealership to everyone. If I decide to change cars I will be back!

Nov 16, 2020

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This dealership was a anchor of my old community in...

This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy service I found at other dealership... ..

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Jessica McCormick

Jessica McCormick

Customer Service Manager
Jessica is our customer service manager and service business development manager. She is the person to call with any service questions and she will always go above and beyond for everyone. She is a joy to have work for Arnie Bauer.
Recent Reviews

Feb 23, 2021

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I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Feb 18, 2021

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The young lady on the phone, I believe her name was...

The young lady on the phone, I believe her name was Jessica was very professional and courteous. She called me back like she said she would when my part came in. Upon arrival to the dealership they were very pleasant and professional as well.

Feb 02, 2021

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They took care Radio going on and off they fix my back...

They took care Radio going on and off they fix my back brake light and he fixed a little ding in the side of my truck they did a good job thank

Jan 25, 2021

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I found the dealership to be in great order the service...

I found the dealership to be in great order the service department was great especially a young lady name Jessica who setup my appointment even tho she was not there the ones that services me did a great job i will be recommending my friends to this dealership thanks for the great service Pastor Jessie W. Lee

Jan 09, 2021

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Everything went smoothly and the dealership made you feel...

Everything went smoothly and the dealership made you feel welcome. My contact in the service department was very professional and kept me informed every step of the way. Thank you

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Alyssa Farkas

Alyssa Farkas

GM
Recent Reviews

Feb 19, 2021

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This is the fourth vehicle I have purchased from Arnie...

This is the fourth vehicle I have purchased from Arnie Bauer Cadillac. Alyssa Farkas/Gomez has been absolutely outstanding to work with and the sole reason why I have committed to purchasing this many cars in a short timeframe. She always goes above and beyond.

Feb 17, 2021

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We had a great experience with all the employees at Arnie...

We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!

Jan 29, 2021

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Everything was fast and easy going The young lady that...

Everything was fast and easy going The young lady that helped me was friendly/informative/ and went out of her way to make sure I was satisfied

Jan 07, 2021

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I found your sales person, Allyssa Gomez/Farkas ( I have...

I found your sales person, Allyssa Gomez/Farkas ( I have e-mails with both names) to be uncooperative in the negotiation process I have become familiar to in buying a car. Our last correspondence ended with her saying "we are currently at a stand still". She then tried to offer me several lesser quality Encores that I had no interest in buying. I tried corresponding several more times but she would not reply. I finally purchased the car because myself wife wanted this specific car and I could not find another. If I would have found a different car I would not have purchased from your business. Your web site stated you were motivated to sell this car to make room for new arrivals. You could fool me with the way Allyssa treated the negotiation process. Also, after having agreed to purchase the car it came on line with a reduced price. Alyssa would not give me the new price unless I paid shipping, free during the agreed to sale, thus the price would be the same either way. I finally purchased the vehicle with the help of David Brdar. Do you think I will recommend your dealership to others or use again? Only if your dealership once again has the only car my wife wishes to own and I do not have to deal with "Alyssa"

Dec 24, 2020

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The best I have ever dealt with i would remind them to...

The best I have ever dealt with i would remind them to anyone good salesman good job i would buy from them again and again

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Joe Gromala

Joe Gromala

Parts Manager
Joe Gromala was pretty much born here at Arnie Bauer. He has 35 plus years with the company and will retire eventually, but he is still too young for that. He is our parts manager and also a "jack of all traits." He helps every department and is our own in house tech guy. He is a great person to have around for the customers and the employees.
Recent Reviews

Jan 28, 2021

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Excellent experience in the service center, also the...

Excellent experience in the service center, also the parts manager was excellent to work with, Highly recommend Arnie Bauer! A great experience at Arnie Bauer

Jan 25, 2021

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I found the dealership to be in great order the service...

I found the dealership to be in great order the service department was great especially a young lady name Jessica who setup my appointment even tho she was not there the ones that services me did a great job i will be recommending my friends to this dealership thanks for the great service Pastor Jessie W. Lee

Jan 09, 2021

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Everything went smoothly and the dealership made you feel...

Everything went smoothly and the dealership made you feel welcome. My contact in the service department was very professional and kept me informed every step of the way. Thank you

Jan 08, 2021

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It is an exceptional dealership. Everyone is courteous,...

It is an exceptional dealership. Everyone is courteous, friendly and knowledgeable. I have been doing business with them for 35 years and I keep going back because they care. From the owners to the staff everyone is helpful and kind. Thank you Arnie Bauer!

Dec 17, 2020

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Arnie Bauer has a modern, clean and comfortable waiting...

Arnie Bauer has a modern, clean and comfortable waiting area for those times that I bring my Cadillac for service. In addition, the Service Reps are knowledgeable and friendly.

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David Steffan

David Steffan

Service Coordinator
David has worked at Arnie Bauer for 20 years now! His favorite part of working at Arnie Bauer is the employees and feeling like a big family. A fun fact about David is he is a Packers and a Braves fan. You will see this friendly face in the service department!
Recent Reviews

Feb 23, 2021

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I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Feb 20, 2021

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I have been dealing with Annie Bauer for at least 24...

I have been dealing with Annie Bauer for at least 24 years I found the dealership to be the best around they have a excellent staff and their service department is beyond compare the best I've seen.

Feb 02, 2021

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The best in class for sales and serviceThey whole team...

The best in class for sales and service They whole team and I do mean they are a team of people who all come together to give their customers a reason to come back and tell others about Arnie Bauer

Jan 31, 2021

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I've been a customer of Bauer for at least 22 years there...

I've been a customer of Bauer for at least 22 years there service department is the best I've ever been involved with their are super as far repairing your vehicle and getting it back to you I've bought cars from other dealerships but had it serviced at Bauer.

Jan 21, 2021

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I've been dealing with Annie Bauer for at least 22 years...

I've been dealing with Annie Bauer for at least 22 years they are a great dealership with a great service department thats a winning combination hard to find.

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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
Recent Reviews

Oct 23, 2020

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This is the 2nd vehicle I've purchased and or leased,...

This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.

Oct 08, 2020

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I would like to thank the Arnie Bauer GMC ,Cadillac and...

I would like to thank the Arnie Bauer GMC ,Cadillac and Buick for taking good care of my needs regarding my vehicle, my I appreciate the respect that was given and the deal that was agreed upon. I just purchase this used 2018 Terrain that was pulling to the left. The technicians found that it in fact needed to have a wheel alignment. Now, my truck is driving straight, which is important in driving. Thank you for My GMC!

Sep 30, 2020

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Tom Pagoria was my salesman he was very nice and...

Tom Pagoria was my salesman he was very nice and knowledgeable about the SUV's on the lot we test drove the vehicle and had another appointment over in Orland Park . We had left and after about may 3 miles We turned around and went to talk to Tom and met Angie and Trina ! Thank you guys I love my Red GMC Terrain !😁🥰😍😘

Jul 06, 2020

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Did a great job on pricing very informative very clean...

Did a great job on pricing very informative very clean and helpful employees. Team work on getting you in and out after deal made very please.

Jun 08, 2020

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Love working with the Arnie Bauer team!Customer service...

Love working with the Arnie Bauer team! Customer service is great, cars are always ready when promised. Facility is neat and clean. Always happy with our experience!

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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
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Dealership Experience 1 years 4 months
Industry Experience 1 years 4 months
Alexis joined Arnie Bauer's team at the end of 2019. She enjoys working with people and helping them find a great deal. She will go above and beyond for her customers. We do not know how she juggles it all between 3 kids, hockey, swim, online school and here, but she does it all and she does it great!
Recent Reviews

Feb 20, 2021

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Adam, Service Advisor is knowledgeable, professional,...

Adam, Service Advisor is knowledgeable, professional, amiable and an asset to the Arne Bauer Cadillac Dealership. I enjoy working with him! For me-No Facebook!

Feb 19, 2021

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This is the fourth vehicle I have purchased from Arnie...

This is the fourth vehicle I have purchased from Arnie Bauer Cadillac. Alyssa Farkas/Gomez has been absolutely outstanding to work with and the sole reason why I have committed to purchasing this many cars in a short timeframe. She always goes above and beyond.

Feb 19, 2021

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Good attention and they take the time to give you what...

Good attention and they take the time to give you what you want.. Not pushing to sell .. Everyone work to help and satisfying your needs

Dec 18, 2020

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Horrible experience from start to finish , adding stuff...

Horrible experience from start to finish , adding stuff to my monthly bill i didn't ask for, finance guy not very pleasant attitude not very friendly

Dec 17, 2020

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I was searching for a a specific CTS. After a nationwide...

I was searching for a a specific CTS. After a nationwide search and feelers sent out to several dealerships, I was fortunate to reach out to Alexandra and the team at Arnie Bauer. I was initially leery of a Chicagoland dealer. Alexandra and her team were beyond professional and transparent in all of our dealings. She was able to compile all of the information needed once we had come to a deal (over the phone mind you) and have everything organized to that I was in my new car inside of an hour. I cant recommend Alexandra and this dealership high enough. Honest and transparent. Thank you so much.

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Danielle O'Connor

Danielle O'Connor

Service Advisor
Dealership Experience 3 months
Industry Experience 12 years 9 months
Danielle is a new addition to Arnie Bauer, but has been with Cadillac for years. She knows the ins and out of all of our vehicles. She just started here, but has been in the business at least 12 years. She is a huge Cubs fan, let's not hold that against here. She is always here to help.
Recent Reviews

Feb 23, 2021

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Employee Rating

I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Feb 20, 2021

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The service great. They finished me in a timely matter....

The service great. They finished me in a timely matter. My service guy explained to me everything they were doing and answered all the questions that I had.

Feb 08, 2021

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Daniel was very helpful and polite appreciate your...

Daniel was very helpful and polite appreciate your service and will return in the future. Much better experience than Phillips Chevrolet. She was very prompt and made sure my needs were met.

Feb 05, 2021

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Soon as I walked in a gentleman greeted me and said he...

Soon as I walked in a gentleman greeted me and said he can help. What was awesome was I got there 1 hour early because I has to be at work at 7pm that night. Any way Norm was great. He help me order an brand new Cadillac Escalade for the first time. It was fun and he answered all of my questions. Just want you guys to know, I am from South Bend In and have a 90 minute drive one way. Everyone is polite and friendly as I walk through the dealership. Great job when dealing with people. A+ in my book. Keep up the great work.. Yours Truly Will Brown

Feb 03, 2021

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Service was great I go Danielle every time I go she’s...

Service was great I go Danielle every time I go she’s wonderful and very knowledgeable and great customer service I like coming to Arnie

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Chistopher Baker

Chistopher Baker

Service Advisor
Dealership Experience 4 months
Industry Experience 9 years 2 months
Christopher has been in the business for at least 12 years. He is a new addition to our team, but he does come with a wealth of knowledge. On Chris's free time he loves to hike and be outdoors and even paddleboard. He is a cool guy and a great addition to our team, even though he is a cat guy.
Recent Reviews

Feb 23, 2021

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Great customer service and very friendly Chris and the...

Great customer service and very friendly Chris and the staff was very helpful and concerned with my needs his overall attitude and professionalism was excellent

Feb 23, 2021

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Employee Rating

I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Feb 12, 2021

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Went for an oil change which was done within an hour,...

Went for an oil change which was done within an hour, however my car was not run through the was as it usually is. Everyone was nice.

Feb 11, 2021

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The wait time for my oil change was reasonable. I was...

The wait time for my oil change was reasonable. I was informed of suggestions for additional maintenance but was not pressured to do so at this time. Chris researched the cost of new tires and suggested a schedule for replacement in the future. Very professional.

Feb 02, 2021

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The best in class for sales and serviceThey whole team...

The best in class for sales and service They whole team and I do mean they are a team of people who all come together to give their customers a reason to come back and tell others about Arnie Bauer

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Mark Snyder

Mark Snyder

Service Manager
Dealership Experience 1 years
Industry Experience 35 years 2 months
Mark started at Arnie Bauer in March of 2020. He has been in the industry for 35 years now. Mark loves spending time with his family and two kids. If he is not with his family then he is participating in outdoor sports such as motor cross, football and baseball. Fun fact about Mark is his favorite sports teams are the Bears and White Sox. You will find this friendly face in the service department!
Recent Reviews

Feb 23, 2021

Dealership Rating
Employee Rating

I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Jan 09, 2021

Dealership Rating
Employee Rating

Everything went smoothly and the dealership made you feel...

Everything went smoothly and the dealership made you feel welcome. My contact in the service department was very professional and kept me informed every step of the way. Thank you

Dec 14, 2020

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Employee Rating

Your Service department is great. Your staff in service...

Your Service department is great. Your staff in service are very professional and courteous. Thanks Dave Steffen for always taking care of my needs with my vehicle.

Nov 19, 2020

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Once again it was a pleasure dealing with all of Arnie...

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.

Nov 16, 2020

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Service was excellent I will refer customers to Arnie...

Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.

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Tiara Wright

Tiara Wright

Internet Sales
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Dealership Experience 4 months
Tiara started at Arnie Bauer in November of 2020. She has four kids all under the age of eight! Tiara describes herself as a homebody, and loves video games. A fun fact about Tiara is she was related to Bernie Mac!
Recent Reviews

Feb 23, 2021

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Employee Rating

I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

Feb 17, 2021

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We had a great experience with all the employees at Arnie...

We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!

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Anthony Myers

Anthony Myers

Sales
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Dealership Experience 4 months
Anthony joined Arnie Bauer in November of 2020. He is a huge sports fan and loves the Philadelphia Eagles.
Recent Reviews

Feb 17, 2021

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We had a great experience with all the employees at Arnie...

We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!

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Jonathan Larson

Jonathan Larson

Internet Sales
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Dealership Experience 2 years 1 months
Jonathan started at Arnie Bauer in February of 2019. He has a daughter named Hazel and loves spending time with friends and family! Jonathon is a huge sports fan and loves the Cubs and Packers. A fun fact about Jonathon is he can solve a Rubik's Cube in under two minutes!
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Sydnie Nugent

Sydnie Nugent

Social Media Coordinator
Dealership Experience 1 months
Industry Experience 1 months
Sydnie is a recent graduate from Southern Illinois University Edwardsville. She specializes in social media marketing and has a passion for all things marketing. When Sydnie is not on social media she is spending time with her big family, exploring the city of Chicago, or reading on her kindle. You will find this friendly face where ever there is a good picture opportunity!
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Miranda Swinea

Miranda Swinea

Internet Sales
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Dealership Experience 6 years 8 months
Miranda started at Arnie Bauer in 2014 as a cashier and is now the manager of the Internet Sales Department. She has a 1 1/2 year old son named Cooper. In Miranda's free time she loves to hangout with her friends and family, and read. A fun fact about Miranda is she has lived in four different states.
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Fatima Yamout

Fatima Yamout

Internet Sales
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Dealership Experience 2 years 2 months
Fatima has been at Arnie Bauer since January of 2019. Fatima has three dogs, and loves to garden and cook. When she is not working you can find her with her friends and family.
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