Staff
Adam Estes
Service Advisor
Mark Diehl
Service Advisor
Bill Neibert
Service Advisor
Mike Werner
Service Advisor
Alyssa Gomez
New Car Sales Manager
Norm Mitchell
Sales & Leasing Consultant
David Brdar
Sales & Leasing Consultant
Henry Horton
Sales & Leasing Consultant
Bret Pechtold
General Sales Manager
Corey Dockery
Service Writer
Angie Chalmers
New Car Sales Manager
Rowland Laird
Sales & Leasing Consultant
Greg Parker
Sales & Leasing Consultant
Alex Cleetus
Sales & Leasing Consultant
Thomas Sinon
Sales & Leasing Consultant
Jessica McCormick
Customer Service Manager
Tom Pagoria
Sales & Leasing Consultant
Alyssa Farkas
GM
Joe Gromala
Parts Manager
Alexis Malecha
Sales & Leasing Consultant
David Steffan
Service Coordinator
Jacob Koehne
Sales & Leasing Consultant
Mark Snyder
msnyder@arniebauer.com
Adam Estes
Service Advisor
Nov 25, 2020
Great customer service as always. They updated me in a...
Great customer service as always. They updated me in a timely fashion about what was going on with my vehicle. Never have an issue here!
Nov 24, 2020
I have dealt with them for years and have experienced...
I have dealt with them for years and have experienced good work , friendly helpful people and really have no complaints. I would definitely recommend them in the future.
Nov 24, 2020
I am still experiencing the same issue with my Enclave...
I am still experiencing the same issue with my Enclave ... it’s been in for service about 6-7 times for a issue with the transmission. Just recently as a few weeks ago and now the vehicle is doing the same thing. This is my third car and this problem Is very very frustrating
Nov 23, 2020
Very happy with Adam. He was aware my wife and I were in...
Very happy with Adam. He was aware my wife and I were in a bit of a hurry so he got us in and out quickly
Nov 23, 2020
Great experience getting an oil change, tire rotation and...
Great experience getting an oil change, tire rotation and 7500 mile check up. Great price for the work performed. Staff were awesome. Only issue I have is the service record was not uploaded to myCadillac account
Mark Diehl
Service Advisor
Nov 25, 2020
Great customer service as always. They updated me in a...
Great customer service as always. They updated me in a timely fashion about what was going on with my vehicle. Never have an issue here!
Nov 24, 2020
I have dealt with them for years and have experienced...
I have dealt with them for years and have experienced good work , friendly helpful people and really have no complaints. I would definitely recommend them in the future.
Nov 24, 2020
The check engine light had come on but it went away 2...
The check engine light had come on but it went away 2 days later. I made an appointment with the Service Dept for Monday, Nov 23rd. They checked out the car and told me it was a glitch so it had to be reprogrammed. Everyone there is friendly, ciurteous and knowledgeable. It was still under warranty so no charge.
Nov 19, 2020
Once again it was a pleasure dealing with all of Arnie...
Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.
Nov 18, 2020
Bill Niebert & the guys are just Great! They take such...
Bill Niebert & the guys are just Great! They take such good care of me and my DTS! Best Service I know of in my lifetime!
Bill Neibert
Service Advisor
Nov 28, 2020
Great service and great employees... Have been doing...
Great service and great employees... Have been doing business with Arnie Bauer Cadillac for over 25 years and never have a complaint about the service or sales throughout the department.
Nov 25, 2020
Top-notch service, as always! A pleasure dealing with...
Top-notch service, as always! A pleasure dealing with Arnie Bauer professionals on all levels (sales, service and parts). I couldn’t be more satisfied.
Nov 20, 2020
Service was fast, the waiting area needs more frequent...
Service was fast, the waiting area needs more frequent sanitizing. I was not given clear direction when I arrived in the garage area as to how to proceed while social distancing.
Nov 19, 2020
Once again it was a pleasure dealing with all of Arnie...
Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.
Nov 18, 2020
Bill Niebert & the guys are just Great! They take such...
Bill Niebert & the guys are just Great! They take such good care of me and my DTS! Best Service I know of in my lifetime!
Mike Werner
Service Advisor
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Nov 19, 2020
Once again it was a pleasure dealing with all of Arnie...
Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.
Nov 16, 2020
Service was excellent I will refer customers to Arnie...
Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.
Nov 15, 2020
Service Department did a nice job getting my truck taken...
Service Department did a nice job getting my truck taken care of with all the bad weather. All the details of the service were fully explained in advance.
Nov 05, 2020
I have been with the dealer since 1976 and have always...
I have been with the dealer since 1976 and have always been satisfied with their service and products. The service staff has been top notch since I delt with them from starting with them.
Alyssa Gomez
New Car Sales Manager
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Nov 16, 2020
This dealership was a anchor of my old community in...
This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy service I found at other dealership... ..
Oct 28, 2020
Bought a new GMC truck. Love the deal and customer...
Bought a new GMC truck. Love the deal and customer service I received. The truck is just what I was looking for and the color.
Oct 15, 2020
I enjoy the experience Very funny I would definitely...
I enjoy the experience Very funny I would definitely recommend this dealership it was super easy and their car prices were great If you need a car Is this a place to go
Sep 25, 2020
Alyssa Farkas was so efficient. She was amazing. Asked...
Alyssa Farkas was so efficient. She was amazing. Asked lots of questions and worked hard to find me the perfect car. I was test driving one car and she had another ready to go when I pulled back into the lot.
Norm Mitchell
Sales & Leasing Consultant
Nov 27, 2020
Have bought several cars from Norm Mitchell. He is the...
Have bought several cars from Norm Mitchell. He is the only reason we go to Bauer. He is polite and cares that we leave very satisfied
Oct 30, 2020
I have purchased many cars in my life and I have to say...
I have purchased many cars in my life and I have to say this has been the best buying experience. Norm Mitchell. Is fantastic and a wonderful asset to your dealership. I give Norm five stars for sure and I be sending business his way
Oct 22, 2020
5 star sales5 star service 5 star friendliness Will...
5 star sales 5 star service 5 star friendliness Will recommend to people I know looking for a new vehicle Thank you for all your assistance
Oct 10, 2020
I have dealt with this dealership many times and they...
I have dealt with this dealership many times and they always treat a customer the best. Norm and Bret are the best to deal with.
Oct 08, 2020
Just another oil change. What can go wrong if your using...
Just another oil change. What can go wrong if your using pro union mechanics? Mike Werner is the best advisor you have. Norm Mitchell is the best in sales.
David Brdar
Sales & Leasing Consultant
Nov 28, 2020
By far the easiest car buying experience I have ever had....
By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.
Nov 20, 2020
Very nice. Easy to deal with. All very friendly. Very...
Very nice. Easy to deal with. All very friendly. Very happy with how it all went. Would recommend to everyone looking to purchase a new auto or truck.
Oct 31, 2020
From purchasing my vehicle on the 14th of this...
From purchasing my vehicle on the 14th of this month.... To getting my remote start on the 29th..........Both interactions were superb. Great customer service in sales........All around a great experience. (Service & Sales)
Oct 23, 2020
This is the 2nd vehicle I've purchased and or leased,...
This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.
Oct 13, 2020
Super nice people here, David is a great guy and holds to...
Super nice people here, David is a great guy and holds to his word. Took care of me and I ended up with an amazing truck
Henry Horton
Sales & Leasing Consultant
Nov 10, 2020
Easy transaction, nice people to work with. I have bought...
Easy transaction, nice people to work with. I have bought three vehicles from Arnie Bauer and have always been treated great. I would highly recommend them.
Oct 22, 2020
Pleased with vehicle and Henry was very patient and...
Pleased with vehicle and Henry was very patient and informative regarding my questions. I’m not happy about this twenty five word demand on the survey
Oct 22, 2020
Henry was very patient with me searched to find The...
Henry was very patient with me searched to find The best deal for me. Entire process was professional. Followed CDC guideline for cleaning. Add tissue for br door.
Sep 27, 2020
My mother brought the car in for an oil change and was...
My mother brought the car in for an oil change and was charged also with a tire rotation that she didnt ask for.. She told it the price wasnt 45.99 but 62.00 (approx). When i saw the receipt, I saw what happened. She said the man told her no oil change was $44,95
Sep 16, 2020
Henry was very knowledgeable of his product and Customer...
Henry was very knowledgeable of his product and Customer service friendly, I would recommend Arnie & Bauer car dealership to my friends . Thanks To Mr Henry
Bret Pechtold
General Sales Manager
Nov 28, 2020
By far the easiest car buying experience I have ever had....
By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Nov 11, 2020
Best of the best. The owner Darrin is the absolute best...
Best of the best. The owner Darrin is the absolute best car dealer I have ever met. I will recommend this dealership to all I know. Lastly I live in Texas and flew to Chicago to buy my truck from Bauer. That’s how awesome they are.
Oct 14, 2020
Outstanding service as always. Toby really goes above and...
Outstanding service as always. Toby really goes above and beyond to ensure great service. I’m a 16 year customer and have bought all my cars from Arnie Bauer! We will continue to support this amazing business!
Oct 10, 2020
I have dealt with this dealership many times and they...
I have dealt with this dealership many times and they always treat a customer the best. Norm and Bret are the best to deal with.
Corey Dockery
Service Writer
Nov 24, 2020
The check engine light had come on but it went away 2...
The check engine light had come on but it went away 2 days later. I made an appointment with the Service Dept for Monday, Nov 23rd. They checked out the car and told me it was a glitch so it had to be reprogrammed. Everyone there is friendly, ciurteous and knowledgeable. It was still under warranty so no charge.
Nov 19, 2020
Once again it was a pleasure dealing with all of Arnie...
Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.
Nov 17, 2020
My experience yesterday was great! I arrived and was...
My experience yesterday was great! I arrived and was taken on time. This was my first service because I purchased my vehicle in December of 2019. Corey was able to address a concern I had about connecting my iPhone and I was delighted! He suggested that I make an appointment with a sales person to get more information on the infotainment system. I will do this because my of the car systems are not well explained in the books. Even though I bought my car at a different dealership. I will use your dealership for services. Thanks again for yesterday!
Nov 16, 2020
Service was excellent I will refer customers to Arnie...
Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.
Oct 30, 2020
Corey works was with us all the time. He’s very nice....
Corey works was with us all the time. He’s very nice. Helpful. Get the job done in a reasonable amount of time. Great guest service all around
Angie Chalmers
New Car Sales Manager
Nov 25, 2020
everyone was extremely friendlyand was willing to work...
everyone was extremely friendly and was willing to work with me and understand my budget The sales rep was extremely detailed in going over everything within the car and made sure I had no questions
Oct 23, 2020
This is the 2nd vehicle I've purchased and or leased,...
This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.
Oct 15, 2020
If Angie and Alex don't reach out to me , I am not...
If Angie and Alex don't reach out to me , I am not driving this awesome truck! Thank you for a wonderful car buying experience!
Oct 08, 2020
I would like to thank the Arnie Bauer GMC ,Cadillac and...
I would like to thank the Arnie Bauer GMC ,Cadillac and Buick for taking good care of my needs regarding my vehicle, my I appreciate the respect that was given and the deal that was agreed upon. I just purchase this used 2018 Terrain that was pulling to the left. The technicians found that it in fact needed to have a wheel alignment. Now, my truck is driving straight, which is important in driving. Thank you for My GMC!
Sep 30, 2020
Tom Pagoria was my salesman he was very nice and...
Tom Pagoria was my salesman he was very nice and knowledgeable about the SUV's on the lot we test drove the vehicle and had another appointment over in Orland Park . We had left and after about may 3 miles We turned around and went to talk to Tom and met Angie and Trina ! Thank you guys I love my Red GMC Terrain !😁🥰😍😘
Rowland Laird
Sales & Leasing Consultant
Nov 27, 2020
Rowland just Upgraded My Life !It was a simple process...
Rowland just Upgraded My Life ! It was a simple process and fun This is my 2nd time working with Rowland. Good Guy ! Best Car ! Excellent Personality
Nov 25, 2020
everyone was extremely friendlyand was willing to work...
everyone was extremely friendly and was willing to work with me and understand my budget The sales rep was extremely detailed in going over everything within the car and made sure I had no questions
Nov 10, 2020
I think the price for the vehicle was fair and Rowland...
I think the price for the vehicle was fair and Rowland was good to work with. You end up having to pay for glass etching which adds no value to the vehicle and doesn't reduce insurance so that was frustrating. I was told 'It's already done' so couldn't take it off. Vehicle had issues that I caught right away and should have been caught when it came to the lot but the service department is working to make that right as well. Overall an average car buying experience but the employees were all nice to work with.
Sep 28, 2020
I enjoy coming into your dealership. It is always clean...
I enjoy coming into your dealership. It is always clean and welcoming. The service and sales department make you feel welcomed. Your products are always clean and inviting. Cleanliness of vehicles, service department, and facilities is number one!!
Sep 25, 2020
Alyssa Farkas was so efficient. She was amazing. Asked...
Alyssa Farkas was so efficient. She was amazing. Asked lots of questions and worked hard to find me the perfect car. I was test driving one car and she had another ready to go when I pulled back into the lot.
Greg Parker
Sales & Leasing Consultant
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Nov 20, 2020
Very nice. Easy to deal with. All very friendly. Very...
Very nice. Easy to deal with. All very friendly. Very happy with how it all went. Would recommend to everyone looking to purchase a new auto or truck.
Nov 06, 2020
I went there to buy a specific,they already sold it so I...
I went there to buy a specific,they already sold it so I bought a different one.. paid 26,000 for it and it had a plu in the front tire and no floor mats.. very disappointed
Aug 19, 2020
Very good dealership. Greg was a very good salesman who...
Very good dealership. Greg was a very good salesman who came highly recommended to us. Thank you for helping me get into my new vehicle.
Jul 10, 2020
Arnie Bauer is right on! Time you drive into the service...
Arnie Bauer is right on! Time you drive into the service area, crew members greet you and begin to put in protective coverage inside your car.
Alex Cleetus
Sales & Leasing Consultant
Nov 18, 2020
Alex my sales person was very friendly and great to work...
Alex my sales person was very friendly and great to work with. Alex went out of his way to be helpful and do whatever he could to make the experience seem less.
Oct 19, 2020
Our salesperson, Alex Cleetus was outstanding. Normally...
Our salesperson, Alex Cleetus was outstanding. Normally I dread buying a new car but this time it was a pleasure. Alex knew the product we were interested in. Answered all questions. Did not pressure us on the least. i would highly recommend giving him a call.
Oct 15, 2020
If Angie and Alex don't reach out to me , I am not...
If Angie and Alex don't reach out to me , I am not driving this awesome truck! Thank you for a wonderful car buying experience!
Oct 15, 2020
I enjoy the experience Very funny I would definitely...
I enjoy the experience Very funny I would definitely recommend this dealership it was super easy and their car prices were great If you need a car Is this a place to go
Sep 22, 2020
The staff at the dealership are very professional and...
The staff at the dealership are very professional and courteous. This is our 2nd time leasing 2 cars at the same time and the experience is great.
Thomas Sinon
Sales & Leasing Consultant
Nov 16, 2020
This dealership was a anchor of my old community in...
This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy service I found at other dealership... ..
Sep 07, 2020
First and for most I wanna say that dealership was...
First and for most I wanna say that dealership was awesome and I appreciate everything and my NEW Lacrosse!!!!!! Looking forward too doing business again!!!
Sep 05, 2020
Our salesman Tom S. was very helpful, answered all our...
Our salesman Tom S. was very helpful, answered all our questions. We had excellent service and are very pleased with our purchase. We will definitely recommend Arnie Bauer's to anyone looking for a vehicle.
Aug 27, 2020
Great professional service always treated like family....
Great professional service always treated like family. From sales , management team to service always very attentive to our needs. Thanks for making my family feels at home . Tom you are the best.
Aug 15, 2020
Great Sales Team
Have been purchasing vehicles for Arnie Bauer for the last 20+ years. I continue to receive great Customer Service, as the Team provides on the spot solutions when purchasing a vehicle ! Thanks Tom
Jessica McCormick
Customer Service Manager
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Nov 19, 2020
Once again it was a pleasure dealing with all of Arnie...
Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.
Nov 16, 2020
Service was excellent I will refer customers to Arnie...
Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.
Oct 31, 2020
Great dealership! Can’t say enough good things about...
Great dealership! Can’t say enough good things about them. They are always prompt with service . They tell you what needs to be done before doing it.
Oct 29, 2020
Adam is attentive. efficient,and thorough., whenever I...
Adam is attentive. efficient,and thorough., whenever I have had a challenge or questions in ref to my vehicles he has been the man to see or call ., he is truly an awesome and irreplaceable asset to the establishment. Ms McCormick has always been proactive in her expertise. And Jeff Grotee and Henri Horny have been Greaaat at helping me purchase vehicles of my liking..
Tom Pagoria
Sales & Leasing Consultant
Oct 23, 2020
This is the 2nd vehicle I've purchased and or leased,...
This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.
Oct 08, 2020
I would like to thank the Arnie Bauer GMC ,Cadillac and...
I would like to thank the Arnie Bauer GMC ,Cadillac and Buick for taking good care of my needs regarding my vehicle, my I appreciate the respect that was given and the deal that was agreed upon. I just purchase this used 2018 Terrain that was pulling to the left. The technicians found that it in fact needed to have a wheel alignment. Now, my truck is driving straight, which is important in driving. Thank you for My GMC!
Sep 30, 2020
Tom Pagoria was my salesman he was very nice and...
Tom Pagoria was my salesman he was very nice and knowledgeable about the SUV's on the lot we test drove the vehicle and had another appointment over in Orland Park . We had left and after about may 3 miles We turned around and went to talk to Tom and met Angie and Trina ! Thank you guys I love my Red GMC Terrain !😁🥰😍😘
Jul 06, 2020
Did a great job on pricing very informative very clean...
Did a great job on pricing very informative very clean and helpful employees. Team work on getting you in and out after deal made very please.
Jun 08, 2020
Love working with the Arnie Bauer team!Customer service...
Love working with the Arnie Bauer team! Customer service is great, cars are always ready when promised. Facility is neat and clean. Always happy with our experience!
Alyssa Farkas
GM
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Nov 06, 2020
I went there to buy a specific,they already sold it so I...
I went there to buy a specific,they already sold it so I bought a different one.. paid 26,000 for it and it had a plu in the front tire and no floor mats.. very disappointed
Oct 28, 2020
Bought a new GMC truck. Love the deal and customer...
Bought a new GMC truck. Love the deal and customer service I received. The truck is just what I was looking for and the color.
Sep 25, 2020
Alyssa Farkas was so efficient. She was amazing. Asked...
Alyssa Farkas was so efficient. She was amazing. Asked lots of questions and worked hard to find me the perfect car. I was test driving one car and she had another ready to go when I pulled back into the lot.
Aug 13, 2020
I sales person was very very knowledgeable of my vehicle...
I sales person was very very knowledgeable of my vehicle that I purchased. Customer service was a five and I will recommend my family to purchase a vehicle from Arnie Bauer thank you
Joe Gromala
Parts Manager
Oct 14, 2020
Outstanding service as always. Toby really goes above and...
Outstanding service as always. Toby really goes above and beyond to ensure great service. I’m a 16 year customer and have bought all my cars from Arnie Bauer! We will continue to support this amazing business!
Sep 10, 2020
Great job easy to schedule appt and they gave me a loaner...
Great job easy to schedule appt and they gave me a loaner to get to work the parts dept got the right part and everything went well
Aug 03, 2020
I find this dealership very customer oriented. They go...
I find this dealership very customer oriented. They go out of their way to give you down to earth care, suggestions and service. Alesus looking out on your behalf.
Jul 23, 2020
Took almost 2 hours for oil change come from Chicago had...
Took almost 2 hours for oil change come from Chicago had to take half day off then to wait almost two hours that way to for oil change
Jun 25, 2020
Love this dealership! Been coming here for a long time to...
Love this dealership! Been coming here for a long time to buy and get my vehicle serviced. Keep up the good work and thank you for always being friendly.
Alexis Malecha
Sales & Leasing Consultant
Nov 28, 2020
By far the easiest car buying experience I have ever had....
By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.
Nov 20, 2020
Very nice. Easy to deal with. All very friendly. Very...
Very nice. Easy to deal with. All very friendly. Very happy with how it all went. Would recommend to everyone looking to purchase a new auto or truck.
Nov 10, 2020
The manager and Alexis were great to work with. Able to...
The manager and Alexis were great to work with. Able to get to my price point and was able to get the vehicle I loved. Like working with women.
Oct 28, 2020
Bought a new GMC truck. Love the deal and customer...
Bought a new GMC truck. Love the deal and customer service I received. The truck is just what I was looking for and the color.
Sep 29, 2020
The team continues to excel! They always go above and...
The team continues to excel! They always go above and beyond. Been buying all my cars here since 1987 and won't go anywhere else.
David Steffan
Service Coordinator
Nov 20, 2020
I love the Arnie Bauer Cadillac located in Matteson....
I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.
Nov 19, 2020
Once again it was a pleasure dealing with all of Arnie...
Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.
Nov 16, 2020
Service was excellent I will refer customers to Arnie...
Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.
Nov 05, 2020
I have been with the dealer since 1976 and have always...
I have been with the dealer since 1976 and have always been satisfied with their service and products. The service staff has been top notch since I delt with them from starting with them.
Oct 15, 2020
Adam was the dealer service rep who assisted with the...
Adam was the dealer service rep who assisted with the facilitation of repairs to my vehicle. He was attentive and acknowledged each customer he engaged with. Service at this location was excellent
Jacob Koehne
Sales & Leasing Consultant
Nov 27, 2020
I have bought a lot of cars in my life I do not like...
I have bought a lot of cars in my life I do not like pressure sales This dealer was the best about letting me make up my own mind on my own time . Jake did a awesome job and kept to his word BEST DEAL I EVER WORKED ON THANKS JAKE
Nov 03, 2020
Sales Man Jacob Koehne was outstanding! Made me feel like...
Sales Man Jacob Koehne was outstanding! Made me feel like I was the most important person in the dealership! Can’t say enough about his service!
Sep 25, 2020
Alyssa Farkas was so efficient. She was amazing. Asked...
Alyssa Farkas was so efficient. She was amazing. Asked lots of questions and worked hard to find me the perfect car. I was test driving one car and she had another ready to go when I pulled back into the lot.
Aug 17, 2020
The best sales and service worldwide!!!!!!!!!!! Just...
The best sales and service worldwide!!!!!!!!!!! Just walking into the doors of this dealership, you instantly know you are considered an very important customer. Once you leave, you know it!!!!!!!!!!!!
Jun 08, 2020
They were friendly enough, no issues with that, however I...
They were friendly enough, no issues with that, however I feel full disclosure on the used truck I bought did not happen. There is an issue that was covered up by deleting codes from the info center that warned of low coolant. The only way that would happen is if the service department cleared the code.
Mark Snyder
msnyder@arniebauer.com
Nov 19, 2020
Once again it was a pleasure dealing with all of Arnie...
Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.
Nov 16, 2020
Service was excellent I will refer customers to Arnie...
Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.
Nov 11, 2020
Overall the dealership is nice and the people are...
Overall the dealership is nice and the people are friendly. Unfortunately, I felt a certain way when reviewing repairs needed for my vehicle with associate.
Aug 27, 2020
Had a very good meeting yesterday at Arnie Bauer Buick...
Had a very good meeting yesterday at Arnie Bauer Buick for my first time since purchasing auto last November. They examined the entire car from front to back. They guaranteed me it would not take over 1 hour and they were right on time!
Jun 26, 2020
Jack xxx people and technicians with stupidity says...
Jack xxx people and technicians with stupidity says transmission fluid leaking but it was oil that spill when I refill it awhile ago. No transmission marks in garage or parking area where every. Jack xxx technical and bosses
