Customer Testimonials
The service was fast and professional. They communicated everything that was going on with my car to me. The pricing was fair and I felt good about the experience.
Was very happy with my experience at this dealership & with Lee Mora. He was very pleasant helpful & professional! the entire staff was helpful & friendly!
excellent service and a very good job on cleaning and shineing my car. if i may suggest please change you survey to not restrict a minimum of 25 words to be submitted. I almost cancel this survey because of that requirement
Don't know about twenty five words but me and my daughter choose your dealership and we did go to others looking for the best deal lee mora was very helpful never pressuring us but stay in contact with us so this is why we did the deal
I was greeted upon arrival. The gentleman was friendly, fast and professional. They communicated with me from the beginning of my service informed of how long it was going to take to get a diagnostic on my vehicle and was actually faster than what was expected. In my previous experience with the Toyota dealer next door who I purchased my vehicle from upon arrival I was not greeted and when I was finally acknowledged I was asked if I was at the right dealership. Then I was told that I would need to schedule an appointment. I went to my ...
Adam Estes always gives me great service very knowledgeable and helpful . I receive my vehicle in a reasonable time period, it is cleaned and he addresses my concerns
Great customer service and they got me the car I wanted .I definitely recommend them if you’re car shopping. Everything was explained and I was out in a timely fashion
Alex was AMAZING, he far exceeded my expectations. He made sure I found the perfect vehicle. I was really impressed with his knowledge of the inventory in stock and being so patient with me. Alex and Trina made sure I understood every step of the process.
Appointment for an oil change was at 3:30pm. I was in and out in a very reasonable time. Chris was very kind and professional.
My 2015 Kia Rio was recently repaired at the Chicago Heights location (collision) As a first time customer, I can say that I was pleased with the work done. Customer service was excellent. Toby was superb. He kept me informed and I would use Arnie Bauer again.
Professional Staff. My service personal Adam is the Best! Professional Efficient & Great Kind Spirits. Efficient time wait considering the customers issues of Service. I’ve appreciated my care!
Customer service was incredible and honest
I cannot say enough good things about the dealer!!!Love this place, fast, friendly and honestly a treat to visit! As far as my 2021 gmc 2500 crew base…its not at all what I expected when buying my first and absolutely last gmc…boy I feel dumb..….BUT knowing I have a dealer of this quality I can count on for service/help when additional sub quality components fail makes me feel better. I hope to not be back except for routine maintenance, time will tell
Great service, and knowledgeable staff that exceed expectations!
SERVICE DEPARTMENT AND THE STUFF, MAKE THE DEALERSHIP ANYONE CAN SALE.
I had a standard oil change done and John took care of me, although he is not my regular service representative. He was a great replacement. My service was done in a timely manner and I had no complaints.
The staff were very pleasant the facility was clean and comfortable. The issue with my car was resolved without a long wait. I like that John kept in contact with me.
Great place to do business
Friendly and helpful staff. My car was ready when I went back with the check. Patiently assisted me in understanding all functions of the car.
Mark was very courteous and attentive to our needs. He also was thorough in explaining the service we received.
Excellent service they were fast and very professional. My service rep assisted me when I was a walk in and scheduled me first thing the next morning. I love doing business and I’ve also leased 3 cars beside the one I own . Thanks
Great service
Efficient, friendly, punctual, effective.
The the appointment was quick and easy the work was done which esprit de corps.I would truly recommend to anyone needing to have work done quickly and correctly. So I will be coming back for service and I will buy at the trading in
Got the SD card ordered when my navgation wouldn't work, quick way to go Bill! Everyone at Bauer's is more than help full.
The team was excellent. Christopher ensure that I was informed of every little detail regarding my vehicle. He discussed pricing and maintenance with me. Great experience.
The advisor was very helpful in scheduling a same day appointment and repairing the technician fixed the problem in less than 90 minute
Outstanding customer service and friendly staff! Chris made sure that I was aware of what was going on with my Cadillac CT6. Thanks guys for always making me feel sure that whatever is going on with myCadillac will be taking care of when I leave!
Great deals on the XT6 2020 and a good deal on my trade in. So thanks 😊 👍now I'm looking for a used pickup 2016 - 19 low mileage
Love their service. Always helped by Bill and he’s excellent . All the other people are very nice as well -xxx. Xxxx xxxx xxxx. Xxxx
I have always received excellent service at Bauer. The servicemen are courteous and helpful. They have taken the time to explain things about my vehicle I didn't completely understand and to show me how to access things like my oil used. I appreciate the help I receive.
Will be purchasing a new terrain in the fall and will use Arnie Bauer in good part due to the service I get from Bill.
Good service. Friendly. Clean waiting area.
My service man was also he greeted me so nice took really good care of me explain all the details that they fix on my 2013 Lincoln navigator
Great communication with the service department. Got my wife's Acadia Denali awd in and out the same day. Will definitely be back again. Thanks again.
Mark was able to help me find the best option for bringing my truck in for service. The mechanic was able to diagnose, repair and explain it all to me in a very reasonable time. I was able to wait for the work to be performed.
Bill Neibert was very efficient and professional. He carefully listened to my problems and concerns and helped me deal with them. He was a very nice man.
I think that overall, Arnie Bauer Buick GMC really cares about people and wants to give its customers a good deal. And the service department is second-to-none!! Top notch.
It is a great place to come if you looking for great service wonderful pricing good hospitality just all around clean and family friendly. Thanks
We received excellent service. All our questions were answered to our satisfaction. There was no doubt about the car we purchased and its price. All financial information was clear.
Purchasing my new Buick Envision from Arnie Bauer GMC has been a very positive experience. My salesperson, Alex Cleetus, has been a pleasure to work with. He is easy to talk to and goes the extra mile for his customer. Alex spent a lot of time pointing out the car’s features and patiently answered all my questions. He clearly presented all the options that could be added, but I never felt pressured. I really appreciate that! I highly recommend buying your next car from Arnie Bauer GMC Cadillac.
Service was excellent and John was very attentive!
The service rep fully explained what my car needed. He kept me apprised of the status of my vehicle while it was being repaired. Very professional.
All of the service people are very nice and my favorite service person is .Bill Neibert been my favorite serviceman for over 12 years has great attitude go over details of car alway get me service in a timely manner I love him great personality
Great service
The best place to service your vehicle
Great job quick and will done thanks very much customer service great took us h right in the body shop even though we didn’t have an appointment called us when car was done it was clean and explained everything that was done
Very polite, and professional, took time to answer questions and explain any changes regarding the service. Future items that might require attention, we're brought to my attention and explained.
Service is so exceptional. I bought my vehicle at another dealership and was not satisfied with the service, so I started coming there. I have been so impressed that I have decided to purchase my next vehicle through Arnie Bauer.
Great repairs under warranty
Bill Niebert is awesome and always provides the highest level of service. He goes over and above to make sure all issues are addressed every time
They are very professional and polite and are always ready to help you if you need.
Great Sales Team!! I would happily buy another car from Arnie Bauer. The were quick and efficient and seem to genuinely care about their customers.
Bill Niebert is the best. He is friendly, courteous and respectful. I enjoy working with him. He is attentive and knowledgeable. I will work with him again in the future.
There is always a high level of comfort when David Staffan,Bill Neibert and the porter Larry are involved with the care of my car problems.ALL three men are courteous,professional,knowledgeable and patient.
The service I have received from this dealership has been excellent. Adam, my service specialist is very professional, courteous and attentive. When I’ve brought my vehicle in for service, my service specialist has made sure that everything was taken care of.
Anthony was an absolute pleasure to work with! He made sure I walked with the car I wanted at the price I needed. Trina was also so nice and friendly and made the signing of papers easy and quick!
I Juan A Guajardo took our YUKON to the Arnie Bauer service dept in order to have it serviced at the same time have the serpentine adjuster and belt and the A/C belt replaced.I also asked while it was being serviced to check all the levels and replenish them if they needed to be, due to a trip being taken.Well when I got home and checked all the work that should have been done I had to add antifreeze to the resevoir and also added brake fluid to it's resoivor.I hope the rest of the ...
Great professional team and straight forward folks starting with Salesperson Norm and service manager Bill. Bill provided a good estimate on when service would be completed so set the right expectation.
Alex took great care of me and gave me a great deal on a Buick encore GX! He made my experience a pleasant one and gave excellent service. I WILL be back to do business with him again!!!
Bill was great as always. Problem diagnosed and fixed in a timely manner. Entire service staff was friendly and quick to assist. Props to all!!
I recommend going to Arnie Bauer Buick GMC Cadillac for all your car repairs and services. Great customer service. My sales rep was AWESOME!!!! Chris Baker demonstrated excellent customer service.
They’re good and receptive of customers, just wish they would take in consideration to change bulbs and minor things at a low cost, return your car washed
Everyone did a great job! I was in and out in no time.Thank you
Their service people are great
I am so happy with my 2015 GMC Terrain Lee was so helpful and got me exactly what i wanted. Thank you so much for everything.
Alex listened to what I wanted and actually put me in a better vehicle for just about the same money. Well done Alex! 3rd vehicle in a row purchased from Arnie Bauer.
Great punctual service
Mark the service rep was cordial and welcoming. Made me aware of service that was due or going to be soon. Work was finished faster than I expected based on previous visits.
Great experience all the way around!
Mark Diehl and the rest of his service team were extremely knowledgeable and made the service process smooth. They were extremely accommodating and helpful. Thank you!
Very friendly...strives to meet all your needs ! Very concerned about your happiness after purchase as well as your needs prior to purchase ! Very friendly staff, from the minute you walk in the door till the second you leave ! I highly recommend this dealership for every single need you have !
Angie did everything possible to make sure we were happy . Henry was outstanding salesperson . Very helpful & worked hard to achieve the price that fit in my budget . Thank you
Great dealership, was in and out with my service.They contacted me several times to let me know the part I had ordered was in.
Very friendly and helpful. Great customer service. Always going above and beyond for their customers. Thank you!!
Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service
From the time I scheduled my appointment, to arriving at the service center, I have only compliments to the staff. Bill was great. Thanks so much.
Great purchasing experience. Alexis was great. She was very knowledgeable and patient. The finance dept was quick and the woman that took care of me was very efficient and nice. My husband had purchased vehicles from here before I will be a return customer when the time comes
Came to see a certain car and found it! Even though it was being driven by someone it's still a great car and I look forward to driving for years to come
The attention to detail, the courtesy always given, the remembering of who we are.
Professional and timely salesman to finance office best in customer service
Prompt and professional follow up and service on my auto. Lights now work fine. Print out of estimated future service was also helpful. Thank you. Cimena Cummings
My oil change appears to be good however the other problem that the service man told me was the exhaust he said it sounded like it had a hole in it that has not been resolved so I need to get that taken care of.
As usual my experience with the service department was awesome! The customer service rep Chris from the time I drove in until I let thanks!
Dealership is very courteous and attentive . Will work with any situation and will take time ro answer question so you will feel Ask for Alex
Very pleased with the service I received. Everyone was professional and courteous. My sales person Greg Parker was very knowledgeable and made me feel comfortable.
