Customer Testimonials
Great service visit. First time at the service department for me went super smooth. Courteous and efficient visit. Waiting room was clean and socially distanced. Great experience.
Responded quickly to my calls call back right away finish the work in a timely fashion I was very pleased I was not without my car for very long
Great customer service and very friendly Chris and the staff was very helpful and concerned with my needs his overall attitude and professionalism was excellent
I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.
Danielle was my agent and she was wonderful
The entire process was the best I have ever experienced when purchasing a new vehicle. Angie and Alyssa made the buying process easy, Roland was outstanding with everything during the delivery process and Trina very professional handling the paperwork. It was a three hour one way drive for me to buy from Arnie Bauer but well worth the trip. I was very impressed!
Arnie Bauer provides excellent service. They are professional, friendly and communicate frequent updates on the vehicles status with the service technician. It is how all service departments should operate.
If you're looking to purchasing a vehicle, be well informed about the vehicle and have a high level of comfort. Alex and Trini can provide you with a great experience and a satisfying purchase.
This was my second purchase from Arnie Bauer and my second transaction with Rowland. In both cases, outstanding service. They (He) went above and beyond and, once again, I LOVE my car!
Adam, Service Advisor is knowledgeable, professional, amiable and an asset to the Arne Bauer Cadillac Dealership. I enjoy working with him! For me-No Facebook!
The service great. They finished me in a timely matter. My service guy explained to me everything they were doing and answered all the questions that I had.
I have been dealing with Annie Bauer for at least 24 years I found the dealership to be the best around they have a excellent staff and their service department is beyond compare the best I've seen.
Alex are very good she help me a lot.. On my first time buying from a dealer.. Show me every car im interested.. No pushing to sell . She let me drive the cars with out compromise.. Im personal recommend this dealer
This is the fourth vehicle I have purchased from Arnie Bauer Cadillac. Alyssa Farkas/Gomez has been absolutely outstanding to work with and the sole reason why I have committed to purchasing this many cars in a short timeframe. She always goes above and beyond.
This is the 2nd purchase I have made through Arnie Bauer. Rowland my salesperson went above and beyond to get me the perfect car. He even came in on his day off.
Good attention and they take the time to give you what you want.. Not pushing to sell .. Everyone work to help and satisfying your needs
Got my car in and out in a hurry. No surprises, no issues. You won't be disappointed. Excellent service. Keep up the great work.
The young lady on the phone, I believe her name was Jessica was very professional and courteous. She called me back like she said she would when my part came in. Upon arrival to the dealership they were very pleasant and professional as well.
Got my car in and out in great time. Did excellent work.
Check engine light came on on my way to work. Vehicle kept shutting off. Was able to take my vehicle right in. My vehicle was fixed.
This dealership was the definition of professional and friendly. Alex was super nice and let us test drive 3 separate cars with patience and knowledge about each vehicle. The whole car buying experience here was smooth and hassle free. The whole staff is genuine and most importantly their cars are high quality. I am definitely a customer for life
This dealership was the definition of professional and friendly. Alex was super nice and let us test drive 3 separate cars with patience and knowledge about each vehicle. The whole car buying experience here was smooth and hassle free. The whole staff is genuine and most importantly their cars are high quality. I am definitely a customer for life
I go to Arnie Bauer because I trust Adam to keep me up on my car care and he does a very good job. Thank you
I am impressed with Alex Cleetus knowledge and professional care he extended to me as a customer. He made me feel comfortable each step of the way to purchase. Trina Christensen explained the financing and warranty so I could understand. I didn’t feel pressured at anytime. I would highly recommend Arnie Bauer to family and friends.
It’s a great place to get car serviced. I would highly recommend this dealership. They are efficient and timely; wait times are minimal based on service being performed.
Danielle was amazing as soon as I pulled in she made she took care of all my needs and got me in and out in a timely matter.
We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!
Best car buying experience ever! Everyone was so nice and helpful. I plan on buying future cars there. I couldn’t ask for a better experience.
Scheduling service is very easy and Bill does a great job ensuring things are fixed correctly. The waiting area is clean and has complimentary WiFi.
They greet you warmly and promptly upon arriving. The service is always explained thoroughly. All questions are answered completely. The environment is always clean and the staff professional.
Danielle was great in assisting in issues with my car. She is really hands on
Went for an oil change which was done within an hour, however my car was not run through the was as it usually is. Everyone was nice.
They diagnosed and corrected the problem qúickly. Staff courteous and knowledgeable. The parts were affordable. With the assístance of the service department, I abie to comprehend the diagnostic report.
The wait time for my oil change was reasonable. I was informed of suggestions for additional maintenance but was not pressured to do so at this time. Chris researched the cost of new tires and suggested a schedule for replacement in the future. Very professional.
David was awesome. He was very helpful and explained anything I didn't understand. Great experience for my first new car. I will definitely be back when it's time to trade up.
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I am extremely happy with the service Norm provided me with. He assisted me with building my dream truck, and was available for any questions I had throughout the process!
Met with Mark at the service desk. Very polite and professional. In and out before I knew it. Very pleasant experience, thank you Arnie Bauer GMC.
They are ok always do my oil change every three months love the service that I get when I’m there I will go back on 3 months
Daniel was very helpful and polite appreciate your service and will return in the future. Much better experience than Phillips Chevrolet. She was very prompt and made sure my needs were met.
Great 👍
The only negative why I gave it a 9 was the glove box that had to be opened had dirty hand marks on both areas and papers sticking out. Did not clean the dirt marks !!!
Perfect Salesman!! Honest, friendly, and remarkable! All around the dealership was awesome! The whole buying process was very smooth and quick! Will definitely return in the future. HIGHLY RECOMMENDED!!
Soon as I walked in a gentleman greeted me and said he can help. What was awesome was I got there 1 hour early because I has to be at work at 7pm that night. Any way Norm was great. He help me order an brand new Cadillac Escalade for the first time. It was fun and he answered all of my questions. Just want you guys to know, I am from South Bend In and have a 90 minute drive one way. Everyone is polite and friendly as I walk through the dealership. Great job when dealing with people. A+ in ...
I was scheduled with Mark to have an oil change, tire rotation and cabin filter change. When I arrived Mark was at lunch but Danielle serviced me until Mark returned. My wait time was very short and I received an explanation of the services performed from Mark.
Arnie Bauer performed an oil change, a tire rotation and returned my car washed within one hour. Was greeted immediately by the friendly staff after entering the service department garage.
My vehicle was taken care of in a reasonable time and the service rep kept me informed along the way. I have had a good experience when dealing with the service department.
Service was great I go Danielle every time I go she’s wonderful and very knowledgeable and great customer service I like coming to Arnie
They took care Radio going on and off they fix my back brake light and he fixed a little ding in the side of my truck they did a good job thank
The best in class for sales and service They whole team and I do mean they are a team of people who all come together to give their customers a reason to come back and tell others about Arnie Bauer
My service advisor Chris Baker was outstanding and great to deal with. Excellent communications. Very pleased with the warranty work and maintenance work done on my vehicle.
Was told 3 months ago I needed struts , I informed Adam, that my brother is a mechanic and he looked at my car and my struts were fine . Adam, took a look and took pictures of the struts and they appeared fine . Why was I told I need struts and I didn’t
I've been a customer of Bauer for at least 22 years there service department is the best I've ever been involved with their are super as far repairing your vehicle and getting it back to you I've bought cars from other dealerships but had it serviced at Bauer.
Thank you for making my car buying and service experience easy and fast. Thank you, your doing a great Mark, Thank you thank you thank you
Everything was fast and easy going The young lady that helped me was friendly/informative/ and went out of her way to make sure I was satisfied
Excellent experience in the service center, also the parts manager was excellent to work with, Highly recommend Arnie Bauer! A great experience at Arnie Bauer
My salesman David Brdar is very friendly and professional. He has always provided me with excellent service and can answer all of my questions. He can always find great deals and offer suggestions for what I am looking for within my price range to help me find the best vehicle suitable for my needs.
Brakes feel much better. Front brakes were still squealing in reverse. Planning on waiting a few days to see if it stops. Otherwise all is good with the work
I am pleased with the work you do since 2010 you do a good job the area that we say that is clean and it’s nice to be in there keep up the good work
My experience was very good . It was my first time at this dealership. I was taken care of in a polite manner. My car needs was meet.
I continue to take my car back to the dealership because the service is always excellent. Not only that, but I have the same Service Manager and continue to see the same Salesman that sold me my car. This means that you have a low turnover there and that it is a steady place of employment and treat your employees well. I respect that.
Henry Horton is a great sales person. My experience has always been professional.
I couldn't have asked for better service than what received at Arnie Bauer Buick GMC
Dealership was very informative, helpful, and they helped me find a vehicle i wanted within my budget. Sales staff was very polite and did not push for a sale.
All in all, it was a pretty good experience. Rowland was an amazing salesman! The only issue i saw, was that the finance guy was WAAAAAAAAAY too pushy on GAP insurance and the extended warranty. The guy actually got kind of upset and offended i wasn't saying yes to the warranty. I own my own business and i know first hand people HATE being pressured into buying product/services. If the customer wants it, they will buy it. If they don't, then drop the topic and dont pressure. Again Rowland was an AMAZING salesman and treated me like ...
Great customer service.... Adam good dude usually takes care of me
I found the dealership to be in great order the service department was great especially a young lady name Jessica who setup my appointment even tho she was not there the ones that services me did a great job i will be recommending my friends to this dealership thanks for the great service Pastor Jessie W. Lee
What an awesome dealership. The professionalism was outstanding. I had been looking for months for the perfect used vehicle and Arnie Bauer delivered. They were very courteous and eager to make sure I was in a safe and sound used car for the best price around. Everything was explained and I was educated on how to further take care of my car with additional warranties. I would recommend them to everyone.
Jacob was the best salesman. He worked to get me the best price on exactly what I wanted. I will definitely buy from them again.
Adam always see that the work on my Cadillac gets done right! He’s awesome and Gary and Janet would recommend your Cadillac be serviced with Arnie Bauer
Our experience with the Arnie Bauer dealership couldn't have been any more positive. Alexandra was extremely helpful and the finance people had all the paperwork ready to go so we were in and out of there in no time. Highly recommend.
I was please with my service but was not happy because they were unable to fix my buttons for my garage door which does not work but some of the time.
I recently switched to this dealer because of the positive experiences I have had with Danielle in the past. Very professional when receiving service. Because of Danielle, I will continue to come here for service on my car and will recommend others to start bringing their cars in for service here as well.
I've been dealing with Annie Bauer for at least 22 years they are a great dealership with a great service department thats a winning combination hard to find.
The staff is always friendly and very helpful which makes you feel welcomed when you come in. It’s always clean and a relaxing environment while you wait for car to be serviced.
Lucky to get a next day appointment and get the heat repaired in my car in January! Bill Neibert was very helpful. Appreciated texting updates during service.
Well the environment was very clean and I felt they handle the wait great.
Amazing customer satisfaction for sure. helpful and very willing to care for all our needs on our new vehicle. Mark kept me very informed on the work being performed
Chris was prompt in addressing my followup concerns .Josh addressed all concerns in our test drive A great experience
Friendly service, answered questions, timely service, Bill is very knowledgable, patient. The first young lady was very nice. During these times, nice to have friendly service
My Cadillac was in for its 120,000 miles service and everything was completed in a timely manner. In addition my tire seal was fixed.
Service was great, staff was courteous, and considerate. I'd recommend most people to go to Arnie Bauer service dept. Just allow people to write...
Services fast and clean
It’s always easy buying a vehicle there. Anthony was very professional and thorough. Bret was able to find a vehicle that suited my needs.
I will forever appreciate Chris Baker for getting me in such an emergent issue. He was extremely friendly, and kept me informed on what was going on. I couldn’t have asked for a better visit. Truly made a customer out of me
Great people!!! They have been wonderful called when they said they would call and have been handing everything. I wouldn't hesitate to buy from this group at all. If I could give them more stars I would! Would recommend i you are looking for a new or used car.
